• FEATURED FLIGHT FRIGHT
    Frontier no longer do flight updates?!?!?!
    Summary
    There were several changes in my flight's schedule and never did I receive any notification from Frontier. I later found out that they "no longer do flight updates."
    Full Fright
    DFW-DEN on 6/14/2014. Arrived at airport at 4.40am to find out that our 6.10am flight was cancelled due to not having a flight crew. There was no notification of such a cancellation, even when we arrived at the airport the monitors still said 'On Time'. There were over 100 people in line at the ticketing counter and only 2 agents at the desk. Hold time on the phone was over 30 mins. Frontier could not get us out that day and we had to be rescheduled for the next day. When I discussed the no notification of cancelled flight, one customer relations person told me they didn't know why I didn't receive a notification, later another told me that Frontier no longer does flight updates. Arrived at airport at 4.35am on 6/15/14 for 6.10am flight and there were over 50 people in line to check bags and no one showed up to work the Frontier counter until 5.00am! Received several "textbook" answers from Customer Relations regarding the issues with Frontier - not one seemed concerned with anything. This airline is not what it used to be.
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Frontier Failures
NOTABLE FRIGHTS
 Good Luck not with us and probably not with the millions of parents and families who has a VERY SPECIAL PERSON and yes they are SPECIAL because they don't see this world as cruel as you do. 

Yuri

 Air crew forced us to violate FAA’s on-board regulations! 

JD

 But Frontier has LIED, telling AMEX we flew all four segments which is an absolute lie! 

Sage

 Unacceptable...I will stick with Southwest Airlines from now on, and tell anyone else to do the same. the few bucks saved wasn't worth the inconvenience. 

Julius Caesar C

 This airline is an absolute joke, they nickel and dime you for everything, there is no customer service, and apparently the idea of a flight going as planned is impossible. With the arrival of United and Delta to our area never again will I fly with Frontier 

pissed_passenger