• FEATURED FLIGHT FRIGHT
    Pushed me to the edge!
    Summary
    In over 30 years of flying, I have never encountered such rude and inhumane service and after reading the reviews it is of NO surprise my first complaint was not responded to or the fact the FA aggressively and physically approached me as I left the plane - it would appear from the HUNDREDS of similar complaints this behavior is not only ignored but encouraged.
    Full Fright
    My first flight left Fort Lauderdale for Trenton NJ/Mercer County. This airline just started flying there and it's convenient for neighboring Bucks County residents who prefer this short ride over the congestion and busy airport in Philly. Take the drive - it's not worth the inhumane treatment you will endure on this airline. The flight was delayed and then we sat on the runway for 30 min. Almost an hour after take off with ZERO turbulence, the seat belt sign was still on and many people were in duress to use the bathroom - one man complained of a medical issue. I asked the FA when she thought the light would go off and got the canned response. She didn't know - stay in your seat. She came back with drinks and I explained I REALLY needed to go (I was close to peeing my pants and I buy premium seats near the bathroom for this reason). Again, canned answer. OK, I understand it's policy and I had no issue with her but I did find the completely smooth sailing and over an hour on board with the light still on odd. She passes by some time later and I MEEKLY ask her, "If I go anyway, will I be arrested?" Never being in a position where I felt it would be necessary to disobey an airline rule, it seemed worth asking. "I can't answer that", she snapped and kept moving. NEVER ONCE did I give this woman an attitude and I ultimately took witnesses' phone numbers who can attest to this until... the light finally went off and I jumped up. THE DOOR WAS LOCKED!!! She came from the other side of the plane and I said, "Did you lock this", and she proudly told me, "I sure did!" with a total attitude. I return to my seat and other people are talking to me about what they just saw and how wrong it was so along comes another FA to say, "I'm sorry but these are policies." I said, "I get that, but is locking the door policy?" And the angry woman butts in and says, "IT IS MY PREROGATIVE." So I replied, "Which is why I will write Frontier." She moves to the back of the plane and shortly thereafter the light goes back on. I saw the (nice) FA tell 8 people to return to their seat, they could not use the bathroom. EVERY ONE OF THEM IGNORED HER (except an old lady which made everybody mad!) and used it anyway. Nothing happened to them. I would love to see the report on how long we actually had on a 3.5 hour flight with ZERO turbulence to use the facilities, 20-30 min?! The rest of the flight was uneventful. On my return flight, as luck would have it, there she is. I was served by another FA and we just ignored each other (I had written the complaint but all you get is an auto email saying we get a lot of emails which is NO surprise). As I left the plane, I was on my phone with my sister as everyone filtered off as you always do with the FA to the right wishing you a good stay. I didn't look at her and, as I passed by her, she PHYSICALLY jumped in front of me and inches from my nose screamed, "Have a nice stay." Really? You would risk your job to physically and aggressively approach me when on camera I am clearly exiting and ignoring you? If I had done anything worthy of being kicked off the first flight and/or illegal, I would not have been allowed to board. So she waits until the last second to pull this unstable and spineless act? Not worth writing customer service after reading these reviews but save your money. I am a law-abiding and professional citizen and I honestly believe she tried to provoke me so I would push her out of the personal space she was trespassing so I would be arrested. I took phone numbers of the people behind me who were SHOCKED and asked me, "What was that about??" They sat right next to me the WHOLE flight and this FA and I had NO INTERACTION. I have witnesses, burned up points to fly me for a family emergency (almost $500) and then spent another $150 on their bag and premium seat upgrades and I got treated like a criminal and then physically accosted on a completely uneventful flight on the way out?! Perhaps mental health checks are in order! Also, don't pay for premium seats. Those who don't if traveling in 2 or more are separated - a woman with her baby was separated from the husband who sat with the toddler in a row and a man between them! I gave someone my premium seat so he could sit with his girlfriend - they purchased the tickets together as well.
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Frontier Failures
NOTABLE FRIGHTS
 SO YOU(FRONTIER AIRLINES) GET AROUND BAGGAGE PROBLEMS BY MAKING NO ONE AVAILABLE TO TALK TO AT BAGGAGE CLAIM. 

Wally

 Unacceptable...I will stick with Southwest Airlines from now on, and tell anyone else to do the same. the few bucks saved wasn't worth the inconvenience. 

Julius Caesar C

 I fly a fair amount (20+ times per year) and have been on almost all major US carriers, this one takes the cake as the worst! 

JK Roland

 Traveling Frontier has been one of the worst experiences I have ever had. Rude, disrespectful and completely unhelpful. I would highly discourage traveling with them 

Lander

 "I detect an accent. Do you understand English?" - Frontier staff... This is clearly discrimination!! 

Helena