• FEATURED FLIGHT FRIGHT
    Through hell and back
    Summary
    I have been through hell and back dealing with this airline since I left St.Louis yesterday (3 hours late) around 5 p.m. Central time.
    Full Fright
    First, both of my flights were delayed without notice from the airline of such delays. Therefore, I missed out on an entire day of my trip to see a loved one. I dealt with very rude people both days. The first day, I called to try and get a faster flight out of St. Louis and spoke to Kevin a floor supervisor both days I believe and he was quick to cut me off, not offer empathy, and simply cut down any hopes of making my situation better. I finally arrived in Los Angeles late last night (almost 12:30 a.m.) and was told by Randy (who was very kind, courteous, and helpful) from the Denver Frontier desk that I should call Frontier the next day and they would waive cancellation fees so I could fly out a day later. I was very relieved that I had dealt with my first kind person from Frontier (he also gave me a $15 dinner voucher since I was stuck in Denver so long). Today, I called Frontier and the first person I spoke to was Rosie from the Frontier help line in Denver who was very nice and understanding of my predicament. She told me that all fees would be waived and that she would help me find a way to extend my trip. She said I had $80.93 left as a credit if I were to schedule another flight other than my original one. She even gave me a list of other places to check for flights that were cheaper since the fights one way from Frontier were all around $400. I was ecstatic when I thought everything would work out. I asked if I could call her directly back and she said no, but to call the same number and it would all work out. I found a cheaper flight from United and called Frontier back. Shay answered and said it didn't sound like something they would do, so she put her supervisor Kevin on the phone. Kevin, who seemed to be the same rude man I had dealt with the day before, said that they would waive the fees and give me my credit for another flight but that it would be around $350 and there was no way around anything else. He said Rosie never told me that I should check other flights (she did, and it was amazing of her), and that I could fly with them and that was it. He was extremely rude, cut me off every other sentence, lacked kindness in the work place, and made me feel like I was a nuisance. SO here I am, left out on a whole day of spending time with my loved one; Frontier could CARE LESS (except Randy and Rosie). I started crying at the end of my conversation with the rude Kevin supervisor and he said, "So you don't want me to book that flight then?" And proceeded to hang up the phone. I will never fly or deal with Frontier Airlines again. The only way I will ever feel this situation is rectified is if Frontier gets me a flight home a day later at the same price as what other airlines were offering. I am so horrified at the customer service or lack thereof from this company. Seeing others have had similar or even worse experiences, I vow to make sure everyone I know never flies Frontier again.
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Frontier Failures
NOTABLE FRIGHTS
 Air crew forced us to violate FAA’s on-board regulations! 

JD

 The worst airline I've flown. 

Meg

 Depending on which rules they choose to enforce, you can never be assured that you will be granted access to their boarding process. 

Yvonne

 I have never had a more infuriating, more frustrating, or more demoralizing experience traveling in my life! 

Keith

 Never again. Rude stewardesses, ignorant pilots, and nothing's free. The price isn't cheap enough for this. 

Lorelie