• FEATURED FLIGHT FRIGHT
    Terrible Customer Service and Website not working
    Summary
    I tried to view/change my reservation using the website.Although I've flown Frontier several times in the past I was unable to retrieve my reservation online. I had to call the 800 number, then guess what?
    Full Fright
    I was told by the recording that there was a 50 minute wait !!! When I finally reached a customer service agent and complained she seemed indifferent and "beaten down: but the number of complaints that she surely hears every day. Bottom line - Frontier deserves to go out of business.The way they treat customers with their "surprise" charges is despicable. I understand that they need to make money to survive but alienating their customers is clearly not the way to do it.I have not even got to the airport yet and I'm resolved never to fly them again.Beware Frontier you will get what you deserve in the end.
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Frontier Failures
NOTABLE FRIGHTS
 SO YOU(FRONTIER AIRLINES) GET AROUND BAGGAGE PROBLEMS BY MAKING NO ONE AVAILABLE TO TALK TO AT BAGGAGE CLAIM. 

Wally

 But Frontier has LIED, telling AMEX we flew all four segments which is an absolute lie! 

Sage

 Unacceptable...I will stick with Southwest Airlines from now on, and tell anyone else to do the same. the few bucks saved wasn't worth the inconvenience. 

Julius Caesar C

 This airline is an absolute joke, they nickel and dime you for everything, there is no customer service, and apparently the idea of a flight going as planned is impossible. With the arrival of United and Delta to our area never again will I fly with Frontier 

pissed_passenger

 Never again. Rude stewardesses, ignorant pilots, and nothing's free. The price isn't cheap enough for this. 

Lorelie