• FEATURED FLIGHT FRIGHT
    Cancelled flight for "3 hour rule" - huge loss of vacation time and money
    Summary
    The most horrible service ever.
    Full Fright
    I am a frequent flyer from New Jersey to Florida, where I have a house in Florida. Decided to fly frontier due to the attractive prices. Worst mistake ever. They cancelled my florida flight, leaving me stranded. It was not a bad weather cancellation, which we could understand. Every other flight scheduled left that day. We were told: the garage door where the de icing equipment is kept, is out of power. We have to wait for the power company to come. "Can you open it manually?" they were asked. 'Yes but we don't do that." The crew stood around for 3 hours, and did Nothing. Then after 5 hours of waiting, at the announcer said - "Flight 903 is cancelled due to 3 hour rule." We were forced to stand in huge line, that after 1.5 hours I left line. Twice I called 800 number, waited 22 minutes each time, and was 'disconnected'. I already paid for $1000 hotel that I cannot go to. My car booking of $220 was already paid. Other people had cruises they missed due to the "3 hour rule"????? One group of men lost an expensive fishing trip! For a "3 hour rule". This is ridiculous. I am filing a complaint with the FAA. This is not over. You need to compensate us for our lost vacation. The uncaring, unhelpful staff was the worst I have ever encountered in a service industry.
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Frontier Failures
NOTABLE FRIGHTS
 SO YOU(FRONTIER AIRLINES) GET AROUND BAGGAGE PROBLEMS BY MAKING NO ONE AVAILABLE TO TALK TO AT BAGGAGE CLAIM. 

Wally

 Air crew forced us to violate FAA’s on-board regulations! 

JD

 Unacceptable...I will stick with Southwest Airlines from now on, and tell anyone else to do the same. the few bucks saved wasn't worth the inconvenience. 

Julius Caesar C

 I fly a fair amount (20+ times per year) and have been on almost all major US carriers, this one takes the cake as the worst! 

JK Roland

 Worst Airline. Flights always delayed. Poor customer service. Delayed over 3 hours in Denver. I would never fly this Airline. Service has gone down hill over the past few years. 

furious passenger