• FEATURED FLIGHT FRIGHT
    Rudely inconsiderate.
    Summary
    It is unforgivable and unexcusable that we would miss an immediate family member's funeral and then to be provided no help in securing another flight, etc.
    Full Fright
    We used over 100k miles to fly my husband and me (plus our toddler under 2) on a last minute flight from Denver to San Diego for an immediate family member's funeral. We arrived at the airport and were told the flight had been downgraded and our seats could not be assigned and we needed to talk to the agent at the gate. We got to the gate and were told to wait off to the side. We waited off to the side, as requested, and tried not to be one of those passengers that got heated and be patient until they loaded the plane, looked at 30 of us and told us, "you need to go to customer service and get yourselves on another flight since this one is full". WHAT??? I started bawling at this point and was shocked that the attendants didn't ask anyone to give up their seat or anything. When I mentioned that we were flying for a family funeral and this was important to get there, the agents showed no compassion. We went to customer service, who couldn't do anything to get us on later Frontier flights and, again, knowing the nature, only gave us the option to return our fare and go search another airline. We then called our American Express and they searched for 2 hours for us while we waited in the airport. After the 2 hours, we learned they couldn't find anything, so we went to retrieve our bags. However, our bags had been shipped to San Diego!! A big kudos to Southwest as we made one last ditch effort to go to their ticketing counter to see if we could get a flight. They were compassionate, helpful and booked us on the last 2 seats on a connecting flight out early evening and they gave us a discounted rate. However, due to bad weather that moved in, that flight did not fly out until 4 hours after the scheduled departure time so we would have missed all connections. Frontier did NOTHING to help us book another flight, they showed no concern or compassion and they charged us to deliver our bags to us at home at 1:30AM 2 days later! HORRIBLE CUSTOMER SERVICE and TERRIBLE SERVICE!
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Frontier Failures
NOTABLE FRIGHTS
 Good Luck not with us and probably not with the millions of parents and families who has a VERY SPECIAL PERSON and yes they are SPECIAL because they don't see this world as cruel as you do. 

Yuri

 They don't get anything right. 

Jason

 Depending on which rules they choose to enforce, you can never be assured that you will be granted access to their boarding process. 

Yvonne

 I have never had a more infuriating, more frustrating, or more demoralizing experience traveling in my life! 

Keith

 This airline is awful. They nickel and dime you, they are rude and unorganized. I will never fly this airline again...EVER 

Meg