• FEATURED FLIGHT FRIGHT
    Frontier has frauded me.... TWICE..... on same trip.
    Summary
    See my customer complaints below. Have not heard a peep from them. Is this legal???? I would be first to sign up for a class action suit on these fraudsters.
    Full Fright
    Complaint #1 - Outbound - Phoenix to Nashville Regarding ticket ** and ticket **. We tried to print boarding passes online this morning 5.18.2014 but received error message from Frontier website stating, "Your reservation requires special handling. Please proceed to airport for check-in." I never have issues printing boarding passes and was not expecting to have this issue this morning before leaving home. We arrived at Frontier ticket counter at 6:10 am to print boarding passes at kiosk but were told that we could not board this plane because must check-in 45 minutes before flight departure. There was nobody in the airport and I knew that we would be able to make this flight with no problem. We had no bags to check and needed only our boarding passes. We were denied boarding passes and were booked on the same flight for same time following day 5.19.14. We had to pay $200 to Frontier to re-book our flight. We had to pay $200 to Frontier to re-book our flight and also lost $300 for our hotel reservation at Hermitage Hotel in Nashville since they need 24 hours cancellation notice. I am requesting some sort of compensation for this issue. It was not our fault that we could not print our boarding passes from home. We received an error message several times that could not be resolved. If we had been able to print this boarding pass then we would have made this flight to Nashville with no issue. Plenty of time to make it to the gate for departure at 6:45 am. In addition, there were only two (2) representatives working the ticket counter. There were 5 or 6 other customers in line who had the same issue and all missed the flight. The two representatives were very slow and were not courteous to help get the people on the plane. Complaint #2 - Return Nashville to Phoenix This new complaint is with regards to my return flight home with my wife from Nashville. Flight was supposed to travel through Denver on 5/21/2014 ongoing to Phoenix (flight 749). Frontier cancelled this flight due to weather in Denver. All other airlines operating from Nashville sent their flights on schedule to Denver. Frontier cancelled this flight and was a complete nightmare. I am a very seasoned air traveler and have NEVER in my life experienced this before. When asked the ticket agent what she suggest that we do to get back to Phoenix, she told me that we must wait until Monday May 26th (at earliest!) to be able to return to catch a flight back to Phoenix from Nashville. Frontier expects that we wait 5 days to return to Phoenix!? I told her that that is just completely unrealistic and her response is that "other people are doing it." Well, I am not a sucker. Frontier tried to place all blame on Orbitz, with whom I purchased our tickets. Frontier also recommended that we call Frontier customer service (800-432-1359) to make further reservations to return to Phoenix. We tried this number many times and it kept stating in automated response "The phone line is currently unavailable due to technical difficulties." What a surprise. This airline seems to have all kinds of "technical difficulties" (refer to my complaint filed from trip from Phoenix to Denver). Frontier requested a refund for my wife and my tickets for the remaining fare remaining. However, they offered no solution for how me and all other passengers would be able to complete their travel. They offered no hotel arrangements nor would they book us on flights on other airlines at Nashville. I had to purchase two one way tickets on American Airlines costing $800 total to return to Phoenix on 5/22/2014. We also had to stay at a hotel near the airport and pay more than $200 for that hotel. Your help would be appreciated. I trust that Frontier will offer us compensation (not in the form of Frontier flight credits) to make this right. I feel robbed and violated for what took place. If not resolved IMMEDIATELY I will file a civil suit against Frontier. This is not a threat, but a warning. But trust me, I will follow through.
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Frontier Failures
NOTABLE FRIGHTS
 Air crew forced us to violate FAA’s on-board regulations! 

JD

 Unacceptable...I will stick with Southwest Airlines from now on, and tell anyone else to do the same. the few bucks saved wasn't worth the inconvenience. 

Julius Caesar C

 I fly a fair amount (20+ times per year) and have been on almost all major US carriers, this one takes the cake as the worst! 

JK Roland

 This airline is an absolute joke, they nickel and dime you for everything, there is no customer service, and apparently the idea of a flight going as planned is impossible. With the arrival of United and Delta to our area never again will I fly with Frontier 

pissed_passenger

 Traveling Frontier has been one of the worst experiences I have ever had. Rude, disrespectful and completely unhelpful. I would highly discourage traveling with them 

Lander