• FEATURED FLIGHT FRIGHT
    My kids' dream vacation got ruined because of Frontier!
    Summary
    My kids were so excited about going to Disney but Frontier made our dream vacation an expense nightmare because of the sudden changes that they made with their schedules that would result to very expensive rebooking fees, or driving for hours (imagine the other expenses that goes with it - gas and parking!) to fly from other airports!
    Full Fright
    I booked a "special" rate flight on Frontier Airlines on January 11, 2013 for travel on May 22-31, 2013. The flight made travel from Columbia, MO to Orlando, FL a dream vacation for my kids. They were so excited about going to Disney. I pre-paid for Disney hotels which are non-refundable. On February 10, 2013, Frontier announces it will expand service dates from 2 to 3 days a week. On Feb 17, 2013, Frontier cancels all service from Columbia, MO effective May 13 (9 days before my travel was to begin). It will offer a refund or waive the "change fee" to rebook the flight from an alternate city. My cost to rebook is an additional $2100 from Kansas City or $2264 from St. Louis. Additional costs of flying from either of these airports in 2 1/2 hours drive time and gas ($78 - Suburban) and parking ($90 - $10/day) to fly from these other airports.. This airline made a dream trip into an expense nightmare/. I will probable opt to drive to Florida'. I'm not sure I will enjoy the vacation now that my "dream vacation" has been crushed/. If we go, I will consider driving instead of paying this outrages fee to fly from on an airline that has no Customer Service". It's heartbreaking to tell my kids we may not go to Florida?. To make matters worse we were looking at flying from KC on Southwest for $200 more than what I had purchased these worthless tickets?. I wished we had just bucked up then and gone with a reputable airline instead of one who doesn't care. 3ba618
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Frontier Failures
NOTABLE FRIGHTS
 Good Luck not with us and probably not with the millions of parents and families who has a VERY SPECIAL PERSON and yes they are SPECIAL because they don't see this world as cruel as you do. 

Yuri

 But Frontier has LIED, telling AMEX we flew all four segments which is an absolute lie! 

Sage

 Unacceptable...I will stick with Southwest Airlines from now on, and tell anyone else to do the same. the few bucks saved wasn't worth the inconvenience. 

Julius Caesar C

 Worst Airline. Flights always delayed. Poor customer service. Delayed over 3 hours in Denver. I would never fly this Airline. Service has gone down hill over the past few years. 

furious passenger

 Never again. Rude stewardesses, ignorant pilots, and nothing's free. The price isn't cheap enough for this. 

Lorelie