• FEATURED FLIGHT FRIGHT
    They do have an attitude
    Summary
    They showed some attitude, which I didn't return, but they acted like I am the one showing them some attitude. They even said I was yelling at them when I was talking in a nice tone.
    Full Fright
    I'm writing to relay my experience with Frontier 2/18/14 in Houston (IAH) and express my complete dissatisfaction with Frontier. I flew on a ticket that I purchased in September of 2013. As with nearly every flight I've ever been on, I flew with a 22" carry-on that is widely accepted as the industry standard for carry-ons. Prior to boarding, I was in line and overheard the gate agent (Miriam) yell out to people that they needed to check their bags. Her tone was overly forceful and not friendly in any way. I noticed there was a line to check your bag, which I figured was like most (if not all) other airlines, which is when a smaller plane can't accommodate much in the way of carry-ons and they ask you to gate-check your bag (AT NO COST) and then retrieve it on the jetway at your arrival. Once I got toward the front of the line, I saw that they were having passengers put their bags in the little "carry on sizer" thing to make sure bags fit. That's when I heard the gate agent tell another passenger that they would have to pay $35 to check the bag (compared with the standard $25) or pay $100 to gate-check. I then asked the agent "if my bag doesn't fit, will I get charged?" and she responded with "yes, that's our policy". I expressed my frustration verbally, but I didn't raise my voice once nor was I physically threatening in any way, as I felt it was unfair that I along with others weren't made aware of Frontier's strict policy. When I went to pay for my bag, the gate agent's attitude was very condescending towards me. She charged my card, but didn't give me a receipt, a tag for my luggage, and even a response to the transaction. I basically had to beg her for a receipt. She literally tossed my credit card at me and said the other agent had the luggage tag. At this point, after Miriam had tagged my bag and scanned my boarding pass, I started to walk away with my bag. Miriam grabbed my suitcase and she told me that "with my attitude, she could prevent me from boarding." I told her I wasn't giving her attitude, I was merely walking away because I thought the transaction was over. She then claimed that I was "yelling" at other agents and she said I could be a risk to the flight attendants. She then basically humiliated me in front of other passengers by putting me in "time out" and forcing me to stand off to the side "to calm down." Numerous passengers walked by me telling me how rude she/staff was, and that they wouldn't fly with Frontier again and that I should lodge a complaint. Another woman on the flight also was berated by Miriam for merely waiting in line for her husband. Apparently, this was simply unacceptable and she was supposed to hurry up and get on the plane. Miriam kept patronizing me, acting as though I was a child who was throwing a temper tantrum. I was just standing by, waiting for my turn to board. Finally, I was allowed to board and was greeted by huge, EMPTY, overhead bins. The only logical explanation, at least that I and numerous other passengers could think of, was that Frontier staff were simply trying to maximize fees at the expense of Frontier passengers. When I got to Denver, the Frontier gate areas were full of upset customers, all relaying their bad experiences with Frontier. They have a problem on their hands and something needs to be done soon. Rest assured, this experience has greatly soured me on ever flying Frontier again. And as I'm sure you know, happy customers relay their stories to 2-3 people. Upset customers relay their stories to 13 on average.
    0
    0
Images:
    
Frontier Failures
NOTABLE FRIGHTS
 SO YOU(FRONTIER AIRLINES) GET AROUND BAGGAGE PROBLEMS BY MAKING NO ONE AVAILABLE TO TALK TO AT BAGGAGE CLAIM. 

Wally

 But Frontier has LIED, telling AMEX we flew all four segments which is an absolute lie! 

Sage

 Unacceptable...I will stick with Southwest Airlines from now on, and tell anyone else to do the same. the few bucks saved wasn't worth the inconvenience. 

Julius Caesar C

 ...we were short a stewardess for our flight and we had to wait for them to arrive from another city...Completely unacceptable. 

Danielle

 This airline is an absolute joke, they nickel and dime you for everything, there is no customer service, and apparently the idea of a flight going as planned is impossible. With the arrival of United and Delta to our area never again will I fly with Frontier 

pissed_passenger