• FEATURED FLIGHT FRIGHT
    Frontier's website offers a lot of things
    Summary
    Frontier's website offers a lot of things, from low airfare, extended help in times of trouble or flight cancellation. Nothing seems true.
    Full Fright
    I would like to warn travelers to be wary of low fares promoted by Frontier Airlines. My wife and I took a trip to Nashville for a writers' conference earlier this week. We planned to return Thursday on a Frontier flight out of Nashville to Portland via Denver. We arrived at the airport for this flight, learned it was canceled, and there was no one at the counter. The management sent out one young woman to confront stranded passengers. She said the computers were down, no one was available and gave us a card with a number to call. When I called, I got a recording saying there were technical difficulties and to call back. I booked a hotel nearby and tried again. Finally, I got through and was put on hold for 90 minutes. I talked to a woman named Marmi, a floor supervisor in Denver, who was polite but told me emphatically that I had two choices: accept a refund of about $350 for my wife and I or wait five days until May 26 to fly out on Frontier from Nashville. I told her neither option was reasonable or acceptable. It would cost at least $800 for lodging alone to stay that long, and I would miss out on three days of work, which would cost me hundreds more. The best price we could get on rebooking on another airline was $1,153. In either case, we would be forced to pay a minimum $800 more to get home, more than our original fair of $695. Frontier, in a statement on its website under customer service, pledges that in the event of bad weather, we'll try to arrange for you to fly on another available airline with whom we have agreements. There was no attempt by Frontier to do this, though we did ask it to do so. It says we also want to ensure you are not stranded for extended periods of time and pledged to extend to you the best rate we can on discounted hotel rooms in the area. Marmi, who declined to give her last name, did not make any such offer. The fact is Frontier seemed to be doing all it could to deny us access to its agents or to any help and, frankly, abandoned us. I understand that uncontrollable events like this occur, and I would be willing to accept some of the costs, such as paying for my night in a hotel or paying for a leg of flight on another carrier to a city, from which Frontier could fly us home. But Marmi made no effort to try to find a reasonable solution for us. She emphatically stated we had two options: refund or wait five days for a ride home. When I insisted those were unreasonable and costly, she said We're done here and said she was going to hang up. So at that point, I asked for the refund, which leaves us short $800. We ended up paying $1,153 to get home. So much for low fares.
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Frontier Failures
NOTABLE FRIGHTS
 SO YOU(FRONTIER AIRLINES) GET AROUND BAGGAGE PROBLEMS BY MAKING NO ONE AVAILABLE TO TALK TO AT BAGGAGE CLAIM. 

Wally

 The worst airline I've flown. 

Meg

 I fly a fair amount (20+ times per year) and have been on almost all major US carriers, this one takes the cake as the worst! 

JK Roland

 Worst Airline. Flights always delayed. Poor customer service. Delayed over 3 hours in Denver. I would never fly this Airline. Service has gone down hill over the past few years. 

furious passenger

 "I detect an accent. Do you understand English?" - Frontier staff... This is clearly discrimination!! 

Helena