• FEATURED FLIGHT FRIGHT
    Charged for "oversized" carry-on bag at the connection!
    Summary
    I flew from Cincinnati to Bozeman, connecting through Denver.My trip was to go fly fishing in Montana, so I had an expensive fly rod with me. I checked in and boarded in Cincinnati with no problem. But not in Denver.
    Full Fright
    In Denver the gate agent refused to let me board because my fly rod did not fit the size requirements. I said "they had no problem with it in Cincinnati" to which he replied "well I wasn't in Cincinnati." I asked for a supervisor who said the same thing. When I asked for her name, she said she didn't have to give it to me. Then I was charged $35 to check the rod.If I had known beforehand, it would have cost only $15 at online check-in. This was, hands down, the worst customer service I have ever experienced.
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Frontier Failures
NOTABLE FRIGHTS
 SO YOU(FRONTIER AIRLINES) GET AROUND BAGGAGE PROBLEMS BY MAKING NO ONE AVAILABLE TO TALK TO AT BAGGAGE CLAIM. 

Wally

 They don't get anything right. 

Jason

 The worst airline I've flown. 

Meg

 Traveling Frontier has been one of the worst experiences I have ever had. Rude, disrespectful and completely unhelpful. I would highly discourage traveling with them 

Lander

 "I detect an accent. Do you understand English?" - Frontier staff... This is clearly discrimination!! 

Helena