• FEATURED FLIGHT FRIGHT
    Charged for "oversized" carry-on bag at the connection!
    Summary
    I flew from Cincinnati to Bozeman, connecting through Denver.My trip was to go fly fishing in Montana, so I had an expensive fly rod with me. I checked in and boarded in Cincinnati with no problem. But not in Denver.
    Full Fright
    In Denver the gate agent refused to let me board because my fly rod did not fit the size requirements. I said "they had no problem with it in Cincinnati" to which he replied "well I wasn't in Cincinnati." I asked for a supervisor who said the same thing. When I asked for her name, she said she didn't have to give it to me. Then I was charged $35 to check the rod.If I had known beforehand, it would have cost only $15 at online check-in. This was, hands down, the worst customer service I have ever experienced.
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Frontier Failures
NOTABLE FRIGHTS
 SO YOU(FRONTIER AIRLINES) GET AROUND BAGGAGE PROBLEMS BY MAKING NO ONE AVAILABLE TO TALK TO AT BAGGAGE CLAIM. 

Wally

 But Frontier has LIED, telling AMEX we flew all four segments which is an absolute lie! 

Sage

 The worst airline I've flown. 

Meg

 ...we were short a stewardess for our flight and we had to wait for them to arrive from another city...Completely unacceptable. 

Danielle

 This airline is an absolute joke, they nickel and dime you for everything, there is no customer service, and apparently the idea of a flight going as planned is impossible. With the arrival of United and Delta to our area never again will I fly with Frontier 

pissed_passenger