• FEATURED FLIGHT FRIGHT
    Bullied to pay!!!
    Summary
    Attendant took our itinerary, asked us to measure our two bags. They were fit the smaller frame which was 18 x 14 x 8. But she insisted on that we need to have them checked-in. And looked at her watch, said the gate will be closed in 5 minutes... She says if we did not pay $50.00, we would be paying $70.00 when boarding at the gate. We thought that Frontier Airlines did not allow any personal belongings to get on the airplane. So, we hurriedly but reluctantly gave her the credit card paying $50.00. She was satisfied to put our little bags on the belt. Just then everything changed and the ordeal extended to one more month.
    Full Fright
    After we had security check to the waiting area by the gate, the airplane just arrived. The passengers were starting to get out of the plane. It was not the gate closed. It still had 45 minutes. To my shocked was the passengers out and in with luggage were all bigger than ours. We were allowed to have carry-ons and bags! I asked some of them who did not pay for any fees. I talked to the attendant by the gate what happened to us with our bags, she handed me the "FLYFRONTIER.COM" card and told me to file a complaint. Our heart was racing fast and knew that lady at the front desk bullied us and wanted to get our $50.00 no matter what. We did not understand why we were treated as second class passengers. Was that we did not purchase the tickets through Frontier Airlines, or because we were not looked same as other people? Even though, we paid $50.00 fee, we could still carry the bags with us on the airplane, but she did not let us do it. It was a such joke when we had to wait to watch our so little bags coming through the carts when we arrived. The emotional sadness and anger made this trip very memorable. However, on the airplane, the stewards were nice and helped made us think not every one created equal. But we should not be treated unfairly and being deceived. It was the mountain time, office was closed when we called Frontier office to file a complaint. But we called our credit card company, complained about it. They encouraged us and assisted us to dispute the $50.00 charge. They replied a month late and refused to refund.
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Frontier Failures
NOTABLE FRIGHTS
 SO YOU(FRONTIER AIRLINES) GET AROUND BAGGAGE PROBLEMS BY MAKING NO ONE AVAILABLE TO TALK TO AT BAGGAGE CLAIM. 

Wally

 The worst airline I've flown. 

Meg

 ...we were short a stewardess for our flight and we had to wait for them to arrive from another city...Completely unacceptable. 

Danielle

 Traveling Frontier has been one of the worst experiences I have ever had. Rude, disrespectful and completely unhelpful. I would highly discourage traveling with them 

Lander

 "I detect an accent. Do you understand English?" - Frontier staff... This is clearly discrimination!! 

Helena