• FEATURED FLIGHT FRIGHT
    It's not just about the money but it's about how you are treated.
    Summary
    We booked our trip through our travel agent months before these new carry on charges went into effect. We were told we would not have to pay the extra fees. But the people at the airport seem to have known a different policy.
    Full Fright
    May 31st 2014 from Denver to Orlando, flight 678, return June 6 2014, flight 677. As we arrived at Denver airport and proceeded to the Frontier check in counter we were told we had to pay for our carry ons, all of which could fit under the seats, we explained what we were told and the check-in guy looked up our booking date and all was fine, not the case at the Orlando airport on the way home. We asked for our check in bag back and since we still had 7 lbs allowed in that bag before they added another $75, we started to unpack bags and re-pack so as not to give them one dime more. Needless to say after all the rearranging, which was totally unnecessary, we were allowed to take our carry on bags as personal items. As I said before we did not have to use the carry on overhead compartments, all the bags were so small they fit under the seats with no problem at all. After arriving at the gate we heard several stories like ours. There were so many upset people saying they will never fly Frontier again. It's not just about the money but it's about how you are treated.
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Frontier Failures
NOTABLE FRIGHTS
 They don't get anything right. 

Jason

 The worst airline I've flown. 

Meg

 Depending on which rules they choose to enforce, you can never be assured that you will be granted access to their boarding process. 

Yvonne

 Never again. Rude stewardesses, ignorant pilots, and nothing's free. The price isn't cheap enough for this. 

Lorelie

 "I detect an accent. Do you understand English?" - Frontier staff... This is clearly discrimination!! 

Helena