• FEATURED FLIGHT FRIGHT
    No wonder frontier gets high call volume
    Summary
    We waited several hours, with a few updates on why we were delayed. CS unconcerned. Cannot connect a call with CS.
    Full Fright
    Flying from Cancun Mexico to Denver. Spent 45 minutes at gate waiting for maintenance to repair a tray that wouldn't stay latched. Then another 20 minutes for a refuel. Only two updates on status in the entire hour. Missed the connecting flight. After another 4 hours we here the announcement that the Denver to SLC flight was delayed 30 minutes. Given a card with a phone number to file a complaint or a compliment. The wait times were horrendous and after waiting for 15 to 30 minutes with no answer - we tried this several times. Most recently it said high call volume. Not surprised. Hope we never have to fly Frontier airline again. Staff fairly unconcerned.
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Frontier Failures
NOTABLE FRIGHTS
 But Frontier has LIED, telling AMEX we flew all four segments which is an absolute lie! 

Sage

 Unacceptable...I will stick with Southwest Airlines from now on, and tell anyone else to do the same. the few bucks saved wasn't worth the inconvenience. 

Julius Caesar C

 I fly a fair amount (20+ times per year) and have been on almost all major US carriers, this one takes the cake as the worst! 

JK Roland

 This airline is an absolute joke, they nickel and dime you for everything, there is no customer service, and apparently the idea of a flight going as planned is impossible. With the arrival of United and Delta to our area never again will I fly with Frontier 

pissed_passenger

 Traveling Frontier has been one of the worst experiences I have ever had. Rude, disrespectful and completely unhelpful. I would highly discourage traveling with them 

Lander