• FEATURED FLIGHT FRIGHT
    There is no more customer service
    Summary
    It seems that Frontier is purely business. No customer service at all, or if there is, it's awful. Additional fees that makes them more expensive.
    Full Fright
    What was once a decent airline is now beyond a nightmare. The new baggage policies are ridiculous. They are taking no frills to new limits, and despite the few bucks you save on the ticket price, you will end up paying more than competitors in the long run after $2 water charge $50 carry on charge (for the first carry on) and have a poor experience. Customer service, if you can even get it, is awful. On the phone, from a gate agent, etc. this airline is almost primitive now. Very disappointing. I will never choose to fly with Frontier again. The one upside is that the flight attendants were courteous and professional.
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Frontier Failures
NOTABLE FRIGHTS
 SO YOU(FRONTIER AIRLINES) GET AROUND BAGGAGE PROBLEMS BY MAKING NO ONE AVAILABLE TO TALK TO AT BAGGAGE CLAIM. 

Wally

 The worst airline I've flown. 

Meg

 I fly a fair amount (20+ times per year) and have been on almost all major US carriers, this one takes the cake as the worst! 

JK Roland

 Worst Airline. Flights always delayed. Poor customer service. Delayed over 3 hours in Denver. I would never fly this Airline. Service has gone down hill over the past few years. 

furious passenger

 "I detect an accent. Do you understand English?" - Frontier staff... This is clearly discrimination!! 

Helena