• FEATURED FLIGHT FRIGHT
    Review about Poor Service
    Summary
    Changes in flight details caused us to run from one end of the airport to the other. Thanks Frontier for being so unclear about the gates.
    Full Fright
    My wife and I had scheduled flights 4 months in advanced with Frontier Airlines August 11 with what was suppose to be a plane change in Denver with a 45 minute wait time however once we arrived in Denver which was over an hour late we had just got off our first flight and heard last call boarding to Wash.and we literally had to run from one flight to the next with our carry ons from one side of the airport to the next. We were out of breath and not happy! From the very beginning of our trip the gate # given for our flight was not the gate on our tickets. There was a group of people there that had been waiting for over 12 hours so our flight was given to them. The organization skills seem to extremely lacking not to mention the very poor customer service. We finally arrived at our destination not knowing how the return flight would go... The day of return flight we arrived early the checking in department went ok however once the flight was to board a lady named Desire begins shouting zone boarding we thought was our zone so did several others but just because it was not the correct zone this employee begins shouting at the top of her lungs ZONE 3! We'll excuse us lady... There is no need to scream we could not understand the zone call from the person calling the zone with the mic his/her mouth over the mic it muffles the sound. We finally board and the ticket lady rips the tickets out of our hands after making us wait 35 minutes just to make a point we were to be last boarded. Now when we got to Denver to change planes what was suppose to be an hour delay the second we got off one plane we had to run to our gate # posted on the ticket. Then we hear that flight and gate# has been changed to another gate # here we go again. We go up to the counter at that gate to make sure we are at right gate because it's not even posted on the boards and the gate # on our tickets is not correct once again! Then that employee saids to us yes glad you were paying attention sarcastically. Now that was uncalled for period it was Frontiers who was the cause of all this confusion and mess. Not our lack of paying attention trust me. We have come across some very very poor organization, management and boarding call skills. We are not happy at all how we were treated not to mention there lack of managing changes in flights. Extremely poor and we personally would NEVER use them again. There was a man named Darnell at the start of checking in who was helpful due to the kiosk machines not working. We tried 4 different kiosk and still could not check baggage until we got to the counter with a live person. Also I was impressed with the luggage handling that we even got our luggage both ways due to the mix ups. So we really did not have any trouble with making the flight. Check in went ok . Flight crews were very nice , baggage handling was good. Most of out complaints is with the boarding calls employee's and ticket boarding personnel which was rude. And the management of the gates numbers never matching your tickets causing so much confusion and running from one gate to another out of breath is not a comfortable feeling. Flying is stressful enough with out all that. Then we had people on the end seats that once you land and dock just sit there taking there time getting up. If you have to go to the bathroom and sit on the seats by windows hope you don't sit by people like we had. That was awful!Won't ever do that again some people can be very inconsiderate...
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Frontier Failures
NOTABLE FRIGHTS
 Good Luck not with us and probably not with the millions of parents and families who has a VERY SPECIAL PERSON and yes they are SPECIAL because they don't see this world as cruel as you do. 

Yuri

 Air crew forced us to violate FAA’s on-board regulations! 

JD

 Unacceptable...I will stick with Southwest Airlines from now on, and tell anyone else to do the same. the few bucks saved wasn't worth the inconvenience. 

Julius Caesar C

 This airline is an absolute joke, they nickel and dime you for everything, there is no customer service, and apparently the idea of a flight going as planned is impossible. With the arrival of United and Delta to our area never again will I fly with Frontier 

pissed_passenger

 Traveling Frontier has been one of the worst experiences I have ever had. Rude, disrespectful and completely unhelpful. I would highly discourage traveling with them 

Lander