• FEATURED FLIGHT FRIGHT
    The representatives "choose" who to charge extra
    Summary
    I don't know what their basis is, but I surely didn't miss the fact that they do not make everyone pay for carry ons.
    Full Fright
    Four of us travelled from Philadelphia to Cancun on May 29 2014, flight 19 at 7.15 am. I was not allowed to take my carry-on bag onto the plane unless I paid $50. My other choice was to have them check it for $25, so two of us paid additional $50 for small carry-on bags. The other couple was not charged any money for their carry-on bags with the same customer service representative. My request to speak with supervisor was ignored. The customer service personnel could not have been ruder. On return flight from Cancun to Philadelphia on June 8, 2014 we did not have any charges for the same carry-on bags. I will never look at Frontier again when booking a trip.
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Frontier Failures
NOTABLE FRIGHTS
 They don't get anything right. 

Jason

 Cheaper isn't always better. 

Wolfe

 ...we were short a stewardess for our flight and we had to wait for them to arrive from another city...Completely unacceptable. 

Danielle

 Depending on which rules they choose to enforce, you can never be assured that you will be granted access to their boarding process. 

Yvonne

 Never again. Rude stewardesses, ignorant pilots, and nothing's free. The price isn't cheap enough for this. 

Lorelie