• FEATURED FLIGHT FRIGHT
    A detailed report of Frontier's Scheme
    Summary
    I am a former rocket scientist, aerospace executive, President of a Utah computer software company, and business entrepreneur. I have read hundreds of online reviews regarding the many different ways that Frontier Airlines ALLEGEDLY uses to purposely deny some persons, that have purchased tickets on SOLD OUT Frontier Flights, a timely issued boarding pass, thus preventing those persons from boarding their Flight, and also allowing Frontier to avoid paying those persons compensation of up to $1300, under the provisions of 14 CFR 250, a federal law that deals with involuntary denial of boarding compensation on sold out flights. One of Frontiers alleged favorite methods to accomplish this task, is what I have termed application of the "ARBITRARY 45-MINUTE FRONTIER BOARDING PASS RESTRICTION RULE", a rule that requires passengers to obtain their boarding passes 45 minutes before the planned departure of the Flight.
    Full Fright
    This Frontier rule, combined with the all too often late arrival of Frontier Gate Agents, makes it easy for Frontier Gate Agents to deny some persons a boarding pass on sold out flights, thus saving Frontier up to $1300 per passenger on sold out flights as per 14 CFR 250 rules. And to make things even worse, Frontier then usually imposing a ticket change fee of $75 to $100 or more if you are not issued a valid boarding pass prior to 45 minutes before your flight departs. My wife and I, age 79, arrived at 4:55 AM at the SLC Frontier Gate on June 6, 2014 for boarding Flight 582. A sign stated that a Gate Agent would be at the Frontier Ticket Gate 2 hours before the flight departure, which was 7:15 AM MST. The Frontier Gate Agents arrived, not at 5:15 AM as promised, but at 5:35 AM, which was 20 minutes late. We were first in line and told the Gate Agent that the only confirmation number we received was sent to us on January 17, 2014 by Frontier Airlines, the date we purchased two tickets from Orbitz for Flight 582, but we were unable to register online on June 5, 2014 using that confirmation number. The Gate Agent at 5:40 A.M. told me we had obtained a 100% refund on the Orbitz purchased tickets and the flight was sold out and she would not sell us any new tickets for the Flight. I told the Agent there was a mistake because I checked my Visa Credit Card on June 5 and found the fare had not been refunded. The Gate Agent refused to enter our names into the Frontier Reservation System at 5:45 AM after we steadfastly told her that we had not asked for a refund nor received a refund on the Orbitz purchased tickets. We provided our valid ID to the Agent. We requested she check our names in the Frontier reservation system and she told us: "Mr. ** I have done all I can do for you". Then a minute later after, I asked if we could purchase two new tickets for the same flight. She told me: "Mr. ** this flight is sold out, I cannot sell you any tickets. The Agent steadfastly failed to enter our names into the Frontier Reservation System, and told us to call Frontier Corporate and "work out your problems with them". I told her we purchased valid tickets from Orbitz and I will call them and Frontier. When we reached Orbitz, they told us we had valid reservations; the time was then 6:45 AM. I rushed to the same Frontier Gate but they were closing the Boarding Pass Gate, due to their 45 minute departure rule, and that Agent told me she would get me a Supervisor to speak with, but this Agent left and never came back. We then called Frontier's corporate number. I spoke to Agent TEC, from Milwaukee. She entered our names into the Frontier Reservation System and told me that our names, R. ** and S. ** were on the approved passenger list for Flight 582. Agent TEC told me that if the SLC Gate Agents had checked our names in the reservation system for Flight 582 they would have immediately found we were confirmed passengers. Agent TEC made us reservations on the next flight to Branson, which was a day later on June 7. She apologized repeatedly for the failure of the SLC Gate agents to show up on time for work, which was relevant because if they had been on time we would had been able to confirm our reservations from Orbitz in time to make the flight. Agent TEC told me she could not understand why the Gate Agent in SLC failed to enter our names into the Frontier Reservation System at 5:40 AM on June 6 for Flight 582. Therefore, we were involuntary denied boarding on Flight 582, even though we had purchased valid tickets, met all of the other boarding requirements including providing proper ID, showing up two hours before the departure, etc. I believe the denial of boarding on Flight 582 was a planned event because there is no other valid reason why our names were not entered in the reservation system. By delaying us until we confirmed we had valid reservations at 6:45 PM, Frontier's 45 minute rule would not allow us to get a boarding pass from Frontier, which saved them a $600 or more cash payment to each of us for that set of flights. We believe the Frontier Airlines Gate Agent in SLC deliberately "slow-walked" the Boarding Pass issue process because Flight 582 was sold out and when we passed the 45 minute arbitrary cutoff time at 6:30 AM, Frontier by law, avoided giving us a boarding pass and hence they also then saved Frontier an estimated $650, for involuntary denial of boarding on sold out flights, which for us was a cash payment of 4 times the one way fare to Branson, 4 times was because were then going to arrive in Branson more than 2 hours later than our original flight. We documented all of this information to Frontier Customer Relations in a June 23 letter 9 page letter, but they denied any responsibility for not boarding us and offered us only a $50 ticket voucher to offset our estimated $380 additional expenses for extra airport shuttle costs, and loss of use of our condo and car for one day in Branson. Frontier refused to deny or admit that the SLC Gate agents erred in not boarding us. For all of these reason, I believe the Frontier Customer Relations department acted more like a "Customer Coverup Department. I wrote a 7 page letter to the Utah Attorney General's Office & asked for an investigation of Frontier's alleged violations of 14-CFR -250, & much more. I filed a complaint with the DOT, they responded and stated it would be sent to Frontier.
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Frontier Failures
NOTABLE FRIGHTS
 SO YOU(FRONTIER AIRLINES) GET AROUND BAGGAGE PROBLEMS BY MAKING NO ONE AVAILABLE TO TALK TO AT BAGGAGE CLAIM. 

Wally

 But Frontier has LIED, telling AMEX we flew all four segments which is an absolute lie! 

Sage

 The worst airline I've flown. 

Meg

 ...we were short a stewardess for our flight and we had to wait for them to arrive from another city...Completely unacceptable. 

Danielle

 Never again. Rude stewardesses, ignorant pilots, and nothing's free. The price isn't cheap enough for this. 

Lorelie