• FEATURED FLIGHT FRIGHT
    Confusing carry on fee
    Summary
    The representative on the phone said there is no fee for carry on bags but the representative at the gate said there is.
    Full Fright
    November 2013 - Flew from MSP to LAX, with a connecting flight in Denver. Our flight was with Frontier Airlines. At MSP, we were told about the baggage fee for carry on luggage. When my sister said she called and was told there was no fee, our tickets were updated to show carry-on luggage. The connecting ticket from Denver to LAX did not get update, and we were told that when we got to Denver we could show them our MSP to Denver tickets. When we got to Denver, we told the rep at the gate right away. She told us she would not let us go and would not update our ticket stubs. Called the manager over who was rude and even less helpful. Told us we needed to pay the $50 per person (there were six of us). This was a 3 day girls weekend and the 3 senior citizens in our group carried snacks and very little change of clothing. We tried to take out their clothes and put it $50. This is a horrible airline with very bad service. I will never fly with them again.
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Frontier Failures
NOTABLE FRIGHTS
 SO YOU(FRONTIER AIRLINES) GET AROUND BAGGAGE PROBLEMS BY MAKING NO ONE AVAILABLE TO TALK TO AT BAGGAGE CLAIM. 

Wally

 ...we were short a stewardess for our flight and we had to wait for them to arrive from another city...Completely unacceptable. 

Danielle

 I fly a fair amount (20+ times per year) and have been on almost all major US carriers, this one takes the cake as the worst! 

JK Roland

 Worst Airline. Flights always delayed. Poor customer service. Delayed over 3 hours in Denver. I would never fly this Airline. Service has gone down hill over the past few years. 

furious passenger

 Never again. Rude stewardesses, ignorant pilots, and nothing's free. The price isn't cheap enough for this. 

Lorelie