• FEATURED FLIGHT FRIGHT
    best negligence and at worst, extortion
    Summary
    I am writing this review because frontier customer service has still not contacted me regarding my complaint from 11/10/2013. I recently took a trip from Anaheim - Denver - DC. After flying 30+ times a year with numerous airlines this is easily the most upsetting and embarrassing experience ever. Read about my complaint.
    Full Fright
    "I request an immediate credit to my account for the value of my crushed posters and the baggage fee because of the terrible service from your staff. (In Denver) At my original departure today I asked the staff multiple times if my poster tube was OK to bring on board. On top of already consolidating my bag, double checking again with your staff at SNA, and taking a flight to my connection in Denver it wasn't until the middle of my trip that your staff Informed me that I could not bring the tube onto the plane unless I paid them 25 dollars. I could've easily packed this at check in. Not only was the staff not helpful, they refused to understand anyone of the situation that your staff put us under. Please tell me what you are going to do about this. Your terrible staff training and communication has led to the destruction of cherished memories and a valuable collectors item. This is at best negligence and at worst, extortion
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    Paul John Zarte

    From:   Anaheim  
    To:   DC
    Flight Date: 11/10/2013
Frontier Failures
NOTABLE FRIGHTS
 SO YOU(FRONTIER AIRLINES) GET AROUND BAGGAGE PROBLEMS BY MAKING NO ONE AVAILABLE TO TALK TO AT BAGGAGE CLAIM. 

Wally

 They don't get anything right. 

Jason

 Depending on which rules they choose to enforce, you can never be assured that you will be granted access to their boarding process. 

Yvonne

 Worst Airline. Flights always delayed. Poor customer service. Delayed over 3 hours in Denver. I would never fly this Airline. Service has gone down hill over the past few years. 

furious passenger

 Never again. Rude stewardesses, ignorant pilots, and nothing's free. The price isn't cheap enough for this. 

Lorelie