• FEATURED FLIGHT FRIGHT
    Frontier worst customer service of entire life
    Summary
    y husband and I got to the airport to discover that the flight had been delayed 10 HOURS.
    Full Fright
    There was ONLY ONE PERSON BEHIND THE DESK to reroute an entire planeful of people. We got in line and the line had barely moved in 2 HOURS. I called Frontier while waiting-the person I spoke with never apologized, and said the next time we could get out to our destination was 5 DAYS FROM THEN. UNBELIEVABLE. I then went to the American Airlines counter-they said if Frontier was willing to release the first half of our tickets they would be glad to honor them. I called Frontier again and THEY REFUSED. Trying to make something work, I then asked this Frontier agent if I could reschedule the return date for 5 days later, given that they wouldn't fly us out for another 5 days. The agent said they would do that but we would have to pay 100$ EACH for a rebooking fee, PLUS any difference in rates for the tickets (which of course would be more expensive because we would only be booking the return 12 days out). UNBELIEVABLE. NO APOLOGIES, AND NO WILLINGNESS TO MAKE UP FOR US MISSING OUT CONNECTING FLIGHT AND NOT OFFERING ANOTHER FLIGHT FOR 5 DAYS. UNBELIEVABLE. Everyone in line (we got to know the other folks because the line wasn't moving at all) had horror stories about Frontier. The Frontier service was so egregiously bad I just had to warn others.
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Frontier Failures
NOTABLE FRIGHTS
 Cheaper isn't always better. 

Wolfe

 I fly a fair amount (20+ times per year) and have been on almost all major US carriers, this one takes the cake as the worst! 

JK Roland

 Worst Airline. Flights always delayed. Poor customer service. Delayed over 3 hours in Denver. I would never fly this Airline. Service has gone down hill over the past few years. 

furious passenger

 Traveling Frontier has been one of the worst experiences I have ever had. Rude, disrespectful and completely unhelpful. I would highly discourage traveling with them 

Lander

 "I detect an accent. Do you understand English?" - Frontier staff... This is clearly discrimination!! 

Helena