• FEATURED FLIGHT FRIGHT
    Frontier ruined every little bit of our plans!
    Summary
    I filed an official complaint with Frontier concerning my one and only trip with them which, two weeks out, they still haven't replied to. So here's my complaint letter that I sent to them so maybe I can save another person the frustration of dealing with these people.
    Full Fright
    You, Frontier, ruined my vacation home with your irresponsible handling of mine and my fiancee's suitcase. On Friday July 25th at approximately 4:20 PM my fiancee and I arrived at the ticket counter to get our boarding passes. Starting with the fact that the woman working the counter had a snarky attitude which I didn't care for, I handed our luggage over with a $25 luggage fee. She asked if our bag was going to St. Louis, to which we replied yes, and then put a sticker on it with the location code STL, which I saw. We then went through security and to your airplane where we received a similar level of attitude. We had received from your ticket lady, from your flight attendants who treated my fiancee's questions as both in-convening burdens and the mad ramblings of a retarded child. When we arrived in St. Louis our bag had not arrived with us. We spoke to two of your representatives who found our anger at having all our stuff missing, after we paid you extra to ensure its return, as if we were being unreasonable and unfair toward them. I don't like being angry with the messenger, but that is their job description, I've had to deal with it and so do they. One thing you don't do when taking the blame is act like it is somehow the customer's fault at all, you represent an organization bent on customer service, you're supposed to serve the customer. Also, you should know your bag checkers sent our bag, meant for a non-transfer flight from Denver to St. Louis, to Las Vegas. I want you to think about how little sense that makes. They, your representatives in St. Louis, initially said our bag would be in St. Louis at 11:00 AM, which did us no good because we needed to be leaving my dad's house for a wedding at that time. My father lives an hour closer to the wedding than St.Louis is so as you can see 11:00 AM would do us no good. After talking with my fiancee, they said a courier they were borrowing from United airlines would pick up our suitcase at 9:00 AM the next day and deliver it to my father's by 11:00 AM. Had this worked there would be no problems, but as I'm sure you can guess that was not the case. At 11:45 AM the bag arrived in St. Louis, at 4:00 PM it reached my father's, an hour after the wedding had begun and thirty minutes after it finished. So your company not only failed to send a bag from point A to B without fail, they failed their word on how they would fix the mistake with a similar flourish. I called your customer help number to speak with someone and spoke with a man named Chad after a 25 minute wait where I listened to your hotline playback tell me how your customer service was there for me 24/7. Chad gave me an apology of the weakest nature, to give you an idea he apologized more feebly than a McDonald's employee who forgot extra pickles on my burger, at which point he tells me, oh that happens, concerning my bag. I don't know how you train your people, but if it's to give no ** then I must admit you have the finest training program ever because even after Chad transferred me to his supervisor Jeremiah, I saw his demonstration of his no-**-given approach. It was then that I found out that only the reservations department was available 24/7, not the customer service I had been promised after 25 Minutes of waiting. Which eventually led me to your webpage, which you should know I consider the pinnacle of cowardly if you can't even discuss your mistakes over the phone with a disgruntled customer. Because of your company's inability to understand how luggage works my fiancee and I wore the same clothes (shirts, sock and underwear) all weekend. We had neither my suit nor her dress for the wedding. We had no deodorant, toothbrush, toothpaste, razors or shaving cream for our whole trip, which was short in case you were wondering. No one of your company showed even the mildest of concern for what had happened and acted like we were at fault. Even when we made our return flight, an employee named Edward charged us the $25 baggage fee, even though we voiced how opposed we were to paying extra since your company kind of owed us one for the first mistake. He smiled and said he was sure the bag would be better this time as he swiped my card. He, sadly, was the best service we received from your people and I was in no mood for his pleasantries or forking anymore of my cash to you. You ruined my vacation Frontier. I spent the entire time I was supposed to be seeing my family and enjoying myself worrying about my luggage and swimming in my own filth in three day old underwear. For this I want every dime back I gave you. I don't want flight vouchers, I don't want half ass apologies, I don't want anything from you but the $50 I wasted on sending my baggage through your inept hands and $336 spent on mine and my fiancee's wasted tickets home that we had to spend dealing with you. You have my email, but I would prefer to talk over the phone at **, and if you have even a shred of respect for your customer base you will call me. I've had bad airline experiences before, but this was bad even by most airline's piss poor standards.
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Frontier Failures
NOTABLE FRIGHTS
 The worst airline I've flown. 

Meg

 Depending on which rules they choose to enforce, you can never be assured that you will be granted access to their boarding process. 

Yvonne

 I have never had a more infuriating, more frustrating, or more demoralizing experience traveling in my life! 

Keith

 Worst Airline. Flights always delayed. Poor customer service. Delayed over 3 hours in Denver. I would never fly this Airline. Service has gone down hill over the past few years. 

furious passenger

 Never again. Rude stewardesses, ignorant pilots, and nothing's free. The price isn't cheap enough for this. 

Lorelie