• FEATURED FLIGHT FRIGHT
    The weather was nobody's fault
    Summary
    Having bad weather is nobody's fault but Frontier used it to take advantage of the passenger who were not able to make it on their flights!
    Full Fright
    I was scheduled to leave on 2/13/14 for a family weekend in Chicago, unfortunately a Nor'easter hit our area! Over a foot of snow, high winds, state of emergency in NJ, PA, NY and Delaware! The flight was delayed but not canceled. Our problem was we couldn't risk our lives to get to the airport! I tried calling the airlines and I had to wait up to an hour and a half to talk to someone who was very rude and told me it wasn't the airline's fault (the weather). Their policy is you have to fly within the 10 next days. But there was only one flight and we have work and school. I was told to email customer relations. I did and it took four days to get a response, which was the same I received prior and now there are no flights available! I feel I am being taken advantage of and plan to report this to the Better Business Bureau. Avoid Frontier!
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Frontier Failures
NOTABLE FRIGHTS
 They don't get anything right. 

Jason

 Air crew forced us to violate FAA’s on-board regulations! 

JD

 I fly a fair amount (20+ times per year) and have been on almost all major US carriers, this one takes the cake as the worst! 

JK Roland

 Traveling Frontier has been one of the worst experiences I have ever had. Rude, disrespectful and completely unhelpful. I would highly discourage traveling with them 

Lander

 "I detect an accent. Do you understand English?" - Frontier staff... This is clearly discrimination!! 

Helena