• FEATURED FLIGHT FRIGHT
    The weather was nobody's fault
    Summary
    Having bad weather is nobody's fault but Frontier used it to take advantage of the passenger who were not able to make it on their flights!
    Full Fright
    I was scheduled to leave on 2/13/14 for a family weekend in Chicago, unfortunately a Nor'easter hit our area! Over a foot of snow, high winds, state of emergency in NJ, PA, NY and Delaware! The flight was delayed but not canceled. Our problem was we couldn't risk our lives to get to the airport! I tried calling the airlines and I had to wait up to an hour and a half to talk to someone who was very rude and told me it wasn't the airline's fault (the weather). Their policy is you have to fly within the 10 next days. But there was only one flight and we have work and school. I was told to email customer relations. I did and it took four days to get a response, which was the same I received prior and now there are no flights available! I feel I am being taken advantage of and plan to report this to the Better Business Bureau. Avoid Frontier!
    0
    0
Frontier Failures
NOTABLE FRIGHTS
 Good Luck not with us and probably not with the millions of parents and families who has a VERY SPECIAL PERSON and yes they are SPECIAL because they don't see this world as cruel as you do. 

Yuri

 Cheaper isn't always better. 

Wolfe

 I fly a fair amount (20+ times per year) and have been on almost all major US carriers, this one takes the cake as the worst! 

JK Roland

 Worst Airline. Flights always delayed. Poor customer service. Delayed over 3 hours in Denver. I would never fly this Airline. Service has gone down hill over the past few years. 

furious passenger

 "I detect an accent. Do you understand English?" - Frontier staff... This is clearly discrimination!! 

Helena