• FEATURED FLIGHT FRIGHT
    They laugh at other peoples misfortunes
    Summary
    When people miss their flight because of their ridiculous but inconsistent 45 minute policy, they do have the habit of laughing at the people in this situation. That was what we found out on one of our flights.
    Full Fright
    On January 9 we were informed our father passed away in California and the body will be held until we got there. The wake was on January 23, 2014. My sister Tammie, and nephew Areon and myself decided to fly with Frontier because Tammie and myself had just flown to California in August 2013. We arrived at the airport 2 hours prior to boarding and checked bags in and ate something, then we went to restroom. Plane was departing at 3.30pm. While walking toward the gate we noticed the last passenger getting on plane and they shut the door. We arrived at gate at 3.18pm it was, was 2 minutes prior to them closing the door. We began to knock on the door and the window waving to let us aboard; they waved back laughing at us. A pilot from the other airline said, "This is what you have to do to this airline," and he started banging on the door. The agents at the other airline also said that Frontier has a problem. I am handicapped and had my cane so I used the cane to bang on the door for at least 5 min. Finally three people came from plane laughing at us and stated we were too late, we would not be getting on plane. We thought they were joking because they were laughing. They said that we will not be boarding. I felt sick to my stomach. All I could think about was my dad's funeral and I told them that we had a funeral to attend. They laughed. It was unbelievable. While all this is going on the plane is still sitting there. My sister tried to get names, they refused and they also said we can pay another 150 dollars for next flight. When we asked when was flight, we were told the next day with only two seats available. There was nothing we can do, we missed our dad's wake. I can say my sister did not give up. She got on the phone and was on that phone at the airport for hours until we received help. We had to pay $150.00 and the hotel cost but we did make it to the funeral. It was a nightmare. On the way back another passenger told us he missed his flight. We did not mention to him what happened. He told the same story about them closing the door on him and making him wait for next flight. Wow!
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Frontier Failures
NOTABLE FRIGHTS
 The sexism and harassment was visceral and cruel by male agents. 

Happy

 Air crew forced us to violate FAA’s on-board regulations! 

JD

 Cheaper isn't always better. 

Wolfe

 I fly a fair amount (20+ times per year) and have been on almost all major US carriers, this one takes the cake as the worst! 

JK Roland

 Never again. Rude stewardesses, ignorant pilots, and nothing's free. The price isn't cheap enough for this. 

Lorelie