LOst a family of 6
    Frontier got away with an issue with my flight but they definitely will not get anymore of my family's business.
    Full Fright
    I inadvertently booked a return flight on Frontier 30 days later than originally intended (31 August instead of 31 July). When I discovered the error, I called Frontier and asked that they please work with me and rebook the flight on the correct day without assessing the customary $75 change fee by considering that I just made a simple mistake. I went thru three levels of supervisors, only to end up with a very rude agent named Neta (Agent sign TNS) who just repeatedly told me "no" and refused to assist me further or transfer me to another level supervisor. Instead, she referred me to a customer relations line where I could leave a message and ask someone to get back to me Sadly, saying "no" in this case was the easy way out for Frontier but will cost them a customer relationship and negative referrals to anyone who will listen. We are an active family of six and we were delighted when Frontier began flying from our small local airport Wilmington, DE. Too bad for Frontier, we'll vote with our dollars and take our business elsewhere.
Frontier Failures
 Good Luck not with us and probably not with the millions of parents and families who has a VERY SPECIAL PERSON and yes they are SPECIAL because they don't see this world as cruel as you do. 


 Unacceptable...I will stick with Southwest Airlines from now on, and tell anyone else to do the same. the few bucks saved wasn't worth the inconvenience. 

Julius Caesar C

 I fly a fair amount (20+ times per year) and have been on almost all major US carriers, this one takes the cake as the worst! 

JK Roland

 Worst Airline. Flights always delayed. Poor customer service. Delayed over 3 hours in Denver. I would never fly this Airline. Service has gone down hill over the past few years. 

furious passenger

 "I detect an accent. Do you understand English?" - Frontier staff... This is clearly discrimination!!