• FEATURED FLIGHT FRIGHT
    Costs of services and changes
    Summary
    Frontier Airlines has established policies that make a traveler feel like they are a piece of luggage rather than a passenger.
    Full Fright
    1. Unless you are an honored guest of flyfrontier.com, a drink of water will cost you $2 (I can drive my car over 500 miles based on the equivalent price per gallon of fuel). 2. If you are late in arriving at a gate and had an unqualified carry-on (which they love to lead people to their sizing unit and discuss for everyone to see), they will charge you $100 to have it checked at the gate (which in my case was more that the value of the luggage and its contents at the time), or RUN down to ticketing to have it checked for another $20 and then return to through another long TSA screening. 3. These inconveniences were bad enough, but when a family emergency came up and there was a strong desire to get home more quickly, there was going to be a $165 per seat change fee on top of an additional air fare charge because we booked the original tickets through a third party. This would have more than doubled the original ticket prices to change only one side of the journey. 4. Then, during the flight they tried to get me to sign up for a Mastercard (having an annual fee) in order to earn miles for free flights, in theory with no black out dates. However, having been down that road before with them, I knew that they probably have a very limited number of seats available for any given route, so those miles are probably not very useful - but they'll have your annual fee for the credit card anyway. Considering that I drove an extra 75 miles each way to fly with Frontier (did I say they dropped Dayton, Ohio?) to get a better fare, this experience has driven me away from Frontier rather than encouraging me with their slogan to join flyfrontier.com for better perks and better fares.
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Frontier Failures
NOTABLE FRIGHTS
 SO YOU(FRONTIER AIRLINES) GET AROUND BAGGAGE PROBLEMS BY MAKING NO ONE AVAILABLE TO TALK TO AT BAGGAGE CLAIM. 

Wally

 The worst airline I've flown. 

Meg

 ...we were short a stewardess for our flight and we had to wait for them to arrive from another city...Completely unacceptable. 

Danielle

 Worst Airline. Flights always delayed. Poor customer service. Delayed over 3 hours in Denver. I would never fly this Airline. Service has gone down hill over the past few years. 

furious passenger

 Never again. Rude stewardesses, ignorant pilots, and nothing's free. The price isn't cheap enough for this. 

Lorelie