They disgrace the industry
    I helped a friend by booking a flight for her. There was a minor error was made and Frontier could've made necessary changes without costing them anything, nor will it create trouble to anyone. but they didn't.
    Full Fright
    My friend is celebrating her 95th Birthday and ask me to book a flight to go from Tampa to Cleveland to see her family, which I did with Frontier Airlines..... I booked a bag Carry-on instead of Check-in, which was $25 each way.... I called and asked If I could change it to Check-in and was told no.... I said but it's cheaper to check-in and was not asking for a refund, still I was told no.... I then offered to pay an extra $40 and still told no. I asked agent to speak to a supervisor and still told no..... I retired from the airlines after 20 yrs and our motto was.... "Let's see what we can do for you." I just wanted my friend to have no problems at the airport, which may probably be her last trip..... I understand airlines are in business to make money, but how difficult is it to change Carry-on to Check-in, not asking for refund. DISGRACEFUL!!!!! You deserve to lose customers.
Frontier Failures
 Good Luck not with us and probably not with the millions of parents and families who has a VERY SPECIAL PERSON and yes they are SPECIAL because they don't see this world as cruel as you do. 


 But Frontier has LIED, telling AMEX we flew all four segments which is an absolute lie! 


 This airline is an absolute joke, they nickel and dime you for everything, there is no customer service, and apparently the idea of a flight going as planned is impossible. With the arrival of United and Delta to our area never again will I fly with Frontier 


 I have never had a more infuriating, more frustrating, or more demoralizing experience traveling in my life! 


 Never again. Rude stewardesses, ignorant pilots, and nothing's free. The price isn't cheap enough for this.