they are really not willing to help
    We didn't have access to a printer at home so we decided to go to the airport early to have it printed there. But the lack of staff as well as appropriate service made us almost miss our flight.
    Full Fright
    Flight 369 from Newport News to Denver. My girlfriend and I checked in at our house and did not have access to a printer to print our passes leaving us with the only option of arriving early to have them printed by a Frontier representative. Confident that we were on time, (over an hour early for boarding at this small airport) we stood in line behind a handful of people and two, sometimes one representative. The line crept. Two or three people had been assisted in front of us and all the sudden the Frontier representatives walk away behind closed doors for over five minutes. Upon their return all of the paid in full, checked in online customers were told in a rude manor that we were all not getting on the plane and to call a 1-800 number for further assistance. We were told it was our fault and there was no other option. The boarding gate could practically be seen from the check in counter, there was still 50 minutes to board, and all that was standing in our way was a piece of paper to let us through. The clock was ticking while we were about ready to give up. With only a few minutes to spare a woman showed up and took some names and returned with boarding passes. We boarded our flight with a foul taste in our mouths from the unprofessional attitude received from the Frontier representative at Newport News airport. Check- in was "closed" but we were all checked in and just needed a pass printed. Why was someone else able to help us? Airlines are a customer service industry and if you lack the most basic skills to satisfy those that support you there will most definitely be a problem for you in the future. A couple of boarding pass kiosks would have eliminated this whole headache.

    Johnson Jeremy

    From:   Newport News  
    To:   Denver
    Flight Date: 7/1/2014
Frontier Failures
 Air crew forced us to violate FAA’s on-board regulations! 


 But Frontier has LIED, telling AMEX we flew all four segments which is an absolute lie! 


 ...we were short a stewardess for our flight and we had to wait for them to arrive from another city...Completely unacceptable. 


 This airline is an absolute joke, they nickel and dime you for everything, there is no customer service, and apparently the idea of a flight going as planned is impossible. With the arrival of United and Delta to our area never again will I fly with Frontier 


 This airline is awful. They nickel and dime you, they are rude and unorganized. I will never fly this airline again...EVER