• FEATURED FLIGHT FRIGHT
    We were left to find a solution to our problems brought about by Frontier's ridiculous policies
    Summary
    I arrived at the Sioux City airport an hour before my flight. It's a very small airport with just a few flights and a few gates going at one time. 30 minutes prior to my flight, the man at the ticket counter announced they were closing the check-in desk and no one else would be able to print boarding passes or check luggage.
    Full Fright
    I had checked-in previously from home and just needed a boarding pass printed. Frontier did not have a single self- service kiosk at the airport so I wouldn't have to wait in line with people who needed to check baggage. Myself and about 12 other people had been in line for 30 minutes but were turned away from our flight because they closed the desk. The next option they presented was rebooking in Omaha which is a 90 minute drive without offering a complimentary rebooking or even a discounted ticket. Frontier claimed it's their policy that guests arrive 2 hours prior to their flight (but neglected to mention their counter closes 30 minutes prior) so their desk closure was our problem - not theirs. It's pretty appalling that they were able to turn people away like that when there was adequate time to get everyone checked in and boarded if they hadn't closed the counter. The entire situation was unfortunate and handled poorly by the airline and by their employees. I will avoid flying Frontier going forward.
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Frontier Failures
NOTABLE FRIGHTS
 They don't get anything right. 

Jason

 Depending on which rules they choose to enforce, you can never be assured that you will be granted access to their boarding process. 

Yvonne

 I fly a fair amount (20+ times per year) and have been on almost all major US carriers, this one takes the cake as the worst! 

JK Roland

 Traveling Frontier has been one of the worst experiences I have ever had. Rude, disrespectful and completely unhelpful. I would highly discourage traveling with them 

Lander

 "I detect an accent. Do you understand English?" - Frontier staff... This is clearly discrimination!! 

Helena