• FEATURED FLIGHT FRIGHT
    Nightmare on Frontier
    Summary
    I purchased my ticket from Phoenix to Fairbanks through a 3rd party. While price comparing, I checked Frontier's bag policy before booking my flight and it read 1 carry on and 1 checked bag aloud so I booked the flight. Today while trying to check in, I see the fees for bags, more for a carry on than a checked bag. I call to inquire about the misinformation, while on hold for 45 min, I hear the recording about the bundles, ok, now I understand but when I checked the site, I found that confusing.
    Full Fright
    I continued to check in and after three hours of trying to check in I called customer "no service" about the baggage information misunderstanding, and the inability to check in. All she said was that I should have booked through their site, I would have better information regarding the baggage policy, even though I went to their site to obtain the baggage policy. When I asked her about my ability to check in, she said I have to make sure I have the ability to print or it won't check me in. I told her I was on my mobile phone, just wanted to secure a seat, and would print later. She said that's not how it works, unable to book a seat unless I'm ready to print at that very moment. When I got to a computer, I tried to check in again, I could see that the site was trying to charge me for the seat but I didn't care because I had accepted being attached to this airline in anyway. Must be my punishment for wrongs done in a past life so I was willing to pay, but the site still wouldn't allow me to check in. Called customer "no service" again, 45 min wait of course, and the representative tells me there must be something wrong with the site, just keep trying. The Lesson, always read reviews before booking a flight with an unfamiliar carrier. What a nightmare!
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Frontier Failures
NOTABLE FRIGHTS
 The sexism and harassment was visceral and cruel by male agents. 

Happy

 SO YOU(FRONTIER AIRLINES) GET AROUND BAGGAGE PROBLEMS BY MAKING NO ONE AVAILABLE TO TALK TO AT BAGGAGE CLAIM. 

Wally

 Unacceptable...I will stick with Southwest Airlines from now on, and tell anyone else to do the same. the few bucks saved wasn't worth the inconvenience. 

Julius Caesar C

 This airline is an absolute joke, they nickel and dime you for everything, there is no customer service, and apparently the idea of a flight going as planned is impossible. With the arrival of United and Delta to our area never again will I fly with Frontier 

pissed_passenger

 Traveling Frontier has been one of the worst experiences I have ever had. Rude, disrespectful and completely unhelpful. I would highly discourage traveling with them 

Lander