• FEATURED FLIGHT FRIGHT
    Address your problems Frontier and you have to realize that there are a lot!
    Summary
    I flew yesterday from Trenton to Ft. Lauderdale. Was very excited to be flying from Trenton - much more convenient than going to Newark or Philadelphia. Check in was fine - security easy and waiting area adequate. The problem came when the flight was delayed for 9 hours - yes 9 hours.
    Full Fright
    I spent the entire day and evening at the airport. the problem is two-fold - why I am not likely to fly Frontier again: 1) The communication throughout the ordeal was worse than awful - it is pretty clear that they knew early on that this was going to be a horrific wait. They kept stringing us along - many of us could have gone home for the day, but instead we were there not knowing what was going on. 2) Second issue - staff are incredibly rude. Staff upstairs at check in were great, but those in the gate area - with the exception of the manager were rude, unhelpful and without basic knowledge needed to be interacting with passengers. 9 hours late and poor customer service are problems that need to be addressed.
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Frontier Failures
NOTABLE FRIGHTS
 The sexism and harassment was visceral and cruel by male agents. 

Happy

 They don't get anything right. 

Jason

 But Frontier has LIED, telling AMEX we flew all four segments which is an absolute lie! 

Sage

 This airline is an absolute joke, they nickel and dime you for everything, there is no customer service, and apparently the idea of a flight going as planned is impossible. With the arrival of United and Delta to our area never again will I fly with Frontier 

pissed_passenger

 This airline is awful. They nickel and dime you, they are rude and unorganized. I will never fly this airline again...EVER 

Meg