• FEATURED FLIGHT FRIGHT
    Address your problems Frontier and you have to realize that there are a lot!
    Summary
    I flew yesterday from Trenton to Ft. Lauderdale. Was very excited to be flying from Trenton - much more convenient than going to Newark or Philadelphia. Check in was fine - security easy and waiting area adequate. The problem came when the flight was delayed for 9 hours - yes 9 hours.
    Full Fright
    I spent the entire day and evening at the airport. the problem is two-fold - why I am not likely to fly Frontier again: 1) The communication throughout the ordeal was worse than awful - it is pretty clear that they knew early on that this was going to be a horrific wait. They kept stringing us along - many of us could have gone home for the day, but instead we were there not knowing what was going on. 2) Second issue - staff are incredibly rude. Staff upstairs at check in were great, but those in the gate area - with the exception of the manager were rude, unhelpful and without basic knowledge needed to be interacting with passengers. 9 hours late and poor customer service are problems that need to be addressed.
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Frontier Failures
NOTABLE FRIGHTS
 Good Luck not with us and probably not with the millions of parents and families who has a VERY SPECIAL PERSON and yes they are SPECIAL because they don't see this world as cruel as you do. 

Yuri

 Unacceptable...I will stick with Southwest Airlines from now on, and tell anyone else to do the same. the few bucks saved wasn't worth the inconvenience. 

Julius Caesar C

 I fly a fair amount (20+ times per year) and have been on almost all major US carriers, this one takes the cake as the worst! 

JK Roland

 Worst Airline. Flights always delayed. Poor customer service. Delayed over 3 hours in Denver. I would never fly this Airline. Service has gone down hill over the past few years. 

furious passenger

 "I detect an accent. Do you understand English?" - Frontier staff... This is clearly discrimination!! 

Helena