• FEATURED FLIGHT FRIGHT
    I'd rather be on a 26-hour bus ride next time.
    Summary
    I tried to fly from Fresno to Denver today. Unfortunately, when I arrived, there was no one at check in to - you know - check me in. I eventually discovered there were no kiosks in this airport.
    Full Fright
    Went to other airline desks for help, and after running around for a while and talking to others who also needed to check in, a woman finally arrived at the desk only to loudly and grumpily inform us all that "You are late, you have missed your flight, there is nothing I can do. We only fly out every other day, so the soonest flight out is Monday. (Which was a lie, by the way. It's actually Tuesday)" Tried to investigate other options and ask for a supervisor, but, like a broken record, she simply continued to insist, "You are late. You have missed your flight." Got a Frontier number to call. In the meantime, I asked the woman to speak to a manager. She said he would take over an hour to come down because he was seeing off our flight (which at this point still had at least half an hour before takeoff). The other passengers and I were on hold with this phone number at this point and all informed the reps on the phone that there was no one to check us in an hour and 15 prior, let alone at the "45-minute cut off". Apparently, it doesn't matter. "I was late. I missed my flight." They refused to schedule me on another airline to leave that day. Also refused to even let me drive to Los Angeles to take another Frontier flight. I'm stuck here until Tuesday and had to pay a $100 change fee because it wasn't "bad weather, a three hour delay, or a cancellation" so there was nothing they could do. Noticed the woman from the counter leaving the airport with a few other employees, and approached her to ask for the manager again. She turned and started walking the other direction. I called after her and she turned around to say she was had to go get some bags or something and started to turn to leave. I called after again asking when the manager was going to arrive and she said, "Oh, let me go tell him." She was going to leave the airport, done with her shift, without even fetching the manager for us. I finally spoke to the only supervisor around in person an hour later only to find out he doesn't even work for Frontier, he works for American, so he couldn't do anything even if he wanted to. He basically told me to call Frontier and take it up with them, something I had just attempted to do. I mean, I know, budget cuts, check in people also work gate, blah, blah, blah. But seriously? The lady at the desk started going on about us being late a full forty minutes before the flight left. If I had just been allowed to check in and get a boarding pass even at that point, I would have been through security in seven minutes tops. Would have been ages early to the gate. I mean, it's Fresno, that airport is never even that busy, and this was an early morning flight. That place was deserted. Unfortunately, Frontier apparently can't even have someone manning the front counter, and a good portion of the flight who were there long before the "cut off time" were left behind frustrated and determined never to use Frontier again. In retrospect, I would have gleefully braved sitting next to a crack dealer for the duration of the 26-hour ride back to Denver on the Greyhound bus than be belittled and patronized in as like a manner as I was treated today. Unfortunately, in order to do that I would have to pay another $125 cancellation fee. Lovely.
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Frontier Failures
NOTABLE FRIGHTS
 The sexism and harassment was visceral and cruel by male agents. 

Happy

 They don't get anything right. 

Jason

 Cheaper isn't always better. 

Wolfe

 This airline is an absolute joke, they nickel and dime you for everything, there is no customer service, and apparently the idea of a flight going as planned is impossible. With the arrival of United and Delta to our area never again will I fly with Frontier 

pissed_passenger

 This airline is awful. They nickel and dime you, they are rude and unorganized. I will never fly this airline again...EVER 

Meg