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  • FEATURED FLIGHT FRIGHT
    They both fit under my seat
    Summary
    I'd rather drive back home than pay unnecessary and ridiculous charges.
    Full Fright
    Charged for a cary on, charged to make a seat selection and they won't tell you what seat you have. IF your bag is to big at the gate $100 to gate check. I'm driving home. Frontier I hope your listening.
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  • FURTHER FLIGHT FRIGHT
    Awful Customer Service
    Summary
    I am writing again regarding the experience my children and I had on 6/14/14. I originally emailed on 6/17/14 and again on 6/19/14. I also called and was routed to voicemail. I cannot understand how a company does not respond to paying customer within a few days. I rarely feel the need to write a letter to convey my dissatisfaction but it has been one thing after another with Frontier since 6/14/14.
    Full Fright
    My ex-husband and I share custody of our two children Ava age 8 and Gabriel age 6. We split time between Minneapolis and Salt Lake City as I live in Utah and Steve in Minnesota. Ever since Gabriel turned 5 they have been flying Frontier from Minneapolis to Denver and I either fly from Salt Lake City to Denver to meet them or drive to pick them up. On 6/14/14 I opted to fly from SLC to DEN to meet my children and catch the late flight from DEN to SLC that evening. My flight (572) was delayed to D..
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  • FURTHER FLIGHT FRIGHT
    Never, ever again.
    Summary
    My husband and I flew a few times on Frontier Airlines, and the service was always average. We were okay with that because the flights were cheaper. Then we had a terrible experience that made us never want to fly with them again.
    Full Fright
    When we got married my husband lived in California even though we got married in Ohio. A week before the wedding he was supposed to fly to Ohio and Frontier cancelled his flight. There was no notification of the cancellation until he got to the airport, and their solution was for him to drive 2 hours from San Diego to L.A. in traffic to make it to another flight serviced by a different airline. They were also unwilling to change our flights back, insisting that we fly back to San Diego even thou..
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  • FURTHER FLIGHT FRIGHT
    Costs of services and changes
    Summary
    Frontier Airlines has established policies that make a traveler feel like they are a piece of luggage rather than a passenger.
    Full Fright
    1. Unless you are an honored guest of flyfrontier.com, a drink of water will cost you $2 (I can drive my car over 500 miles based on the equivalent price per gallon of fuel). 2. If you are late in arriving at a gate and had an unqualified carry-on (which they love to lead people to their sizing unit and discuss for everyone to see), they will charge you $100 to have it checked at the gate (which in my case was more that the value of the luggage and its contents at the time), or RUN down to tic..
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  • FURTHER FLIGHT FRIGHT
    Had to drive 12 hours
    Summary
    My parents were at the airport an hour before their flight, giving them more than enough time to check in in this small airport. But they were denied boarding because "they were late". Why not just admit that you, Frontier, is cutting on expenses that you cannot provide enough check-in personnel who can handle the number of passengers at the airport?
    Full Fright
    My parents who arrived an hour before flight departure were denied entry and considered late, therefore, was not Frontier's fault. It was Frontier's fault because they had only one person working! This person could not handle the influx of people and became overwhelmed. Denver made the call to close the gate and told the people they are on their own. Next flight out? Two days later. Keep in mind this a very small airport in Bismarck, ND with only 4 gates. You park in front of the doors and walk ..
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  • FURTHER FLIGHT FRIGHT
    worst experience ever!
    Summary
    We helped our daughter settle for her new job in Phoenix. The flight back, separate flights and dates for me and my husband, were terrible! Delays, rerouted, and cancelled flights. Not to mention the inconvenience!
    Full Fright
    My daughter took a teaching job in Phoenix, we drove from Michigan to help her get settled. Tried to use Frontier to get back to Michigan - worst experience ever! My husband was to fly out on Sunday the 28th at 3.14 to Denver, after several hours was sent to O'Hare, had to stay overnight, get up at 5.00 to get flight to Grand Rapids, Michigan. I stayed until Saturday 3rd, 3.14 flight, after a delay, got on the plane, sat for half an hour, got off the plane. 2 hour delay - stood in line to change..
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  • FURTHER FLIGHT FRIGHT
    My kids' dream vacation got ruined because of Frontier!
    Summary
    My kids were so excited about going to Disney but Frontier made our dream vacation an expense nightmare because of the sudden changes that they made with their schedules that would result to very expensive rebooking fees, or driving for hours (imagine the other expenses that goes with it - gas and parking!) to fly from other airports!
    Full Fright
    I booked a "special" rate flight on Frontier Airlines on January 11, 2013 for travel on May 22-31, 2013. The flight made travel from Columbia, MO to Orlando, FL a dream vacation for my kids. They were so excited about going to Disney. I pre-paid for Disney hotels which are non-refundable. On February 10, 2013, Frontier announces it will expand service dates from 2 to 3 days a week. On Feb 17, 2013, Frontier cancels all service from Columbia, MO effective May 13 (9 days before my travel was to be..
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  • FURTHER FLIGHT FRIGHT
    Frontier wasted my day with their delays!
    Summary
    Incoming flight to LGA got delayed and delayed all other flights that followed. Frontier staff gave incorrect information and a flight that was way out of my way.
    Full Fright
    LaGuardia-Denver-Phoenix. Incoming plane to LGA was delayed for mechanical reasons. Plane to DEN therefore left the gate 2 hours late. Sat on the Tarmac another hour and a half because of a fast moving storm. We all missed our flights out of DEN. Frontier denied responsibility for the delay secondary to the weather. Clearly, if the incoming plane to LGA, had been on time, we would have left ahead of the storm and made it to our destination. I waited in line in Denver for an hour and a half to sp..
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  • FURTHER FLIGHT FRIGHT
    Plane - Bus - Rental Car
    Summary
    Bird strikes (twice). Resulting in two cancelled flights
    Full Fright
    I fly from MCI (Kansas City) to DEN (Denver) to COS (Colorado Springs) every other weekend... Here's a short list of what I've experienced in Reader's Digest (short form) Bird strikes (twice). Resulting in two cancelled flights Flight from DEN to COS cancelled and passengers were loaded on a BUS to COS (it's an hour drive for 15 min flight). This is where I opted to rent a car and DRIVE in order to make an appointment on time. Flight delayed five hours from LGA (New York) to MCI (KC). ..
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  • FURTHER FLIGHT FRIGHT
    Mistaken choice
    Summary
    This airline has seen me for the last time. I'll tell you why. 1. lesser legroom and no reading lights. 2. missed connecting flight, didn't issue a refund and marked me as "No show"
    Full Fright
    Frontier Airlines has seen me for the last time. Three trips in a row, flying this airline has proven to be a mistaken choice. The second last time, I boarded a late evening Denver to Milwaukee trip. Following takeoff, I and my seatmates discovered that there were no reading lights above our row. Those in front shone onto the backs of the seats of those in front of us. Those behind shone on the back of our seats. I rang for the flight attendant, who deferred my issue to the lead flight attend..
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  • FURTHER FLIGHT FRIGHT
    I do hope they read this:
    Summary
    This is a copy of the letter I sent Frontier Airlines regarding my flight on April 27, 2011.
    Full Fright
    Dear Frontier Airlines Customer Support Analyst, I'm writing you on this fine Sunday to air some grievances that first take place on Wednesday April 27th, 2011. I hope that you have some spare time to take a look at what I can now refer to as a "pivot point" in my 25 years of existence that stemmed from the experience I was involuntarily thrown into, partially due to weather, but mainly due to your airlines. Here it goes. I left for the Columbus Airport on the 27th in hopes of landing in t..
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  • FURTHER FLIGHT FRIGHT
    I would rather drive than fly with frontier again!
    Summary
    Their staff is so incompetent and dishonest. They got into a lot of trouble because they cancelled our connecting flight, promised compensation but was later denied claiming we WERE NOT on the flight!
    Full Fright
    Flew New Orleans to Denver to San Francisco. At Denver, these idiots cancelled our reservations due to our connecting flight being late. Then the flight arrived in sufficient time for us to make the connection and we got to the gate, were hurried onto the plane only to see our assigned seats occupied. Even though there were many other empty seats, they told us because they had cancelled and rebooked us onto a later flight we were no longer on the plane manifest and would have to get off the p..
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  • FURTHER FLIGHT FRIGHT
    frontier made me leave a day after my wedding and drive for four hours because of their incompetence!
    Summary
    I made reservations with frontier to fly out of my the city i live Missoula MT to Cancun Mexico. A month later, I received a call from frontier saying that they had done a market withdraw from this area. I could not book to another airline because it's way too expensive so I ended leaving a day early, which is 1 day right after my wedding, and driving for four hours.
    Full Fright
    I made resevations in April of 08 with frontier airlines from to fly out of my the city i live Missoula MT to Cancun Mexico.About 1 month later the Airline called me and said that they had done a market withdraw from this area?. Tey offered me a full refund which i did not chose a refund because now a ticket with another airline is $968 more than what i paid frontier?. So i now had to fly out of a city that was 4 hours a way and had to leave day early becase of the flight time:. Not to mentio..
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  • FURTHER FLIGHT FRIGHT
    I would never recommend flying Frontier.
    Summary
    My flight got delayed, caused me to miss half of my connecting flights and finally I ended driving to get to my destination. Plus, the plane smelt, CS was rude and unaccommodating. Frontier: NOT RECOMMENDED.
    Full Fright
    My outbound flights were both on time and I really have no complaints other than both planes smelt. My return was delayed and after asking to be rebooked the gate agent said everyone was going to make connecting flight. She was incredibly rude and did not want to help anyone. After missing my flight which I knew was going to happen it took over an hour to rebook me and half my flight missed connections. Frontier could not get me into OMA within the next 24 hours so I drove. I would never recomme..
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  • FURTHER FLIGHT FRIGHT
    Cancelled flight, refused refund
    Summary
    Horrible company to deal with. Their cancelled flights are your problem.
    Full Fright
    I booked a flight from San Diego to Cortez CO. The flight back from Cortez was cancelled, as was the next, and the next. The only flight offered was 3 days later. I paid Frontier and they contracted with Great Lakes Airlines. Both refused to reimburse. I had to pay for a rental car to drive to a different airport at my own expense.
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  • FURTHER FLIGHT FRIGHT
    We had to drive instead
    Summary
    Scared of flying? Don't worry we are currently driving 14 hours in a small rental car with 3 teenagers crammed in the back! Why because we chose Frontier Airlines!
    Full Fright
    We showed up to the airport an hour and a half early, stood in line an hour and 10 min then was told we could not get on the flight because it was 35 min. Until takeoff. We were shocked and asked for a supervisor due to the check in ladies actually putting her palm out to us and saying don't go there! Really? The supervisor Jay then came over and said there were many things we could have done differently. Blammed us for making the choice to stand in their line! And after seeing we had upgraded..
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  • FURTHER FLIGHT FRIGHT
    Some thing with Frontier are not bearable
    Summary
    The delays and services, not to mention the employees make Frontier the worst airline in my opinion.
    Full Fright
    My BF booked a flight from IAH to SNA with a connection in Denver. His flight out of Houston was supposed to leave at 6:55 and arrive in Denver at 8:20. His connecting flight was scheduled to leave Denver at 8:59. He's at the airport in Houston and there is NO ONE at the gate. The screens at the airport all say that the first leg of his flight is still on time but other passages have said that the flight is in fact delayed. 45 minutes before we are scheduled to depart, a very unhelpful attendant..
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  • FURTHER FLIGHT FRIGHT
    I got nothing from Frontier
    Summary
    I should've booked with Delta right away!
    Full Fright
    I drove 3 hours to the airport only to be denied on the flight, and denied a refund. I had to drive 3 hours back home and promptly booked a flight with Delta, which went fine. Would not recommend, this company is not legitimate. 0/10.
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  • FURTHER FLIGHT FRIGHT
    Frontier sucks!
    Summary
    Worst airline I have ever flown. Forced to check bags They don't communicate
    Full Fright
    One leg left late & would've made connection except the other leg LEFT EARLY... Yes early, while knowing we had 7 people now stranded in Denver. They only offered standby 24hrs later. Stuck in Denver w/o food or lodging and forced to rent a car to drive 11hrs alone through mountains at night or spend $700 on another flight on my own. Insurance won't cover because you left early. Next leg: delayed and you force is to pay to choose seat or get stuck in non reclining. THEN we get to Port..
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Fright 1 to 19 of 19 frights
Frontier Failures
NOTABLE FRIGHTS
 Good Luck not with us and probably not with the millions of parents and families who has a VERY SPECIAL PERSON and yes they are SPECIAL because they don't see this world as cruel as you do. 

Yuri

 SO YOU(FRONTIER AIRLINES) GET AROUND BAGGAGE PROBLEMS BY MAKING NO ONE AVAILABLE TO TALK TO AT BAGGAGE CLAIM. 

Wally

 But Frontier has LIED, telling AMEX we flew all four segments which is an absolute lie! 

Sage

 ...we were short a stewardess for our flight and we had to wait for them to arrive from another city...Completely unacceptable. 

Danielle

 Never again. Rude stewardesses, ignorant pilots, and nothing's free. The price isn't cheap enough for this. 

Lorelie