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  • FEATURED FLIGHT FRIGHT
    They just change my non-stop 3 hours flight to a 12 hours lay-over in Denver
    Summary
    My 3 hour flight from Austin to Atlanta just was routed throught Denver and turned into a 12 hour flight. Since I am a Den Club member and got the ticket at a discount there is no refund!!!! Yes I did buy the insurance for $10.00....
    Full Fright
    I was leaving  Austin at 11:53 and arriving in Atlanta at 3:00 (there is a 1 hour time difference) - today I get an email stating that my new flight:

    Leaving Austin at 12:34PM arrives in Denver at 1:51PM leaves Denver at 7:11PM and arrives in Atlanta at 12:06 AM!!!!

    Then coming home I leave Atlanta at 9:30PM on OCT 23RD and Arrive in Aus..
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    Guest Guest Guest

    From:   Austin  
    To:   Atlanta
    Flight Date: 9/20/2018
  • FURTHER FLIGHT FRIGHT
    Flight 283 St. Louis-Denver
    Summary
    12/18 Flt 283, St. Louis to Denver, my daughter flying home from college. Frontier reports flight delayed by hours, then suddenly on time, forcing her to rush to airport in panic, only to learn that flight is actually delayed by another 8 hours. After hanging around for 8+ hours, flight is canceled. Frontier refuses to re-book at airport, tells her to call customer service. Takes us over an hour on phone after midnight to rebook.
    Full Fright
    12/18 Flt 283, St. Louis to Denver, my daughter flying home from college. Frontier reports flight delayed by hours, then suddenly on time, forcing her to rush to airport in panic, only to learn that flight is actually delayed by another 8 hours. After hanging around for 8+ hours, flight is canceled. Frontier refuses to re-book at airport, tells her to call customer service. Takes us over an hour on phone after midnight to rebook.
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  • FURTHER FLIGHT FRIGHT
    What can DOT say about this "compliance"?
    Summary
    They were very dishonest in telling us the reason for flight delays.
    Full Fright
    Flight delay from 6:55 pm departure to 12:20 am next day was falsely attributed by Frontier agents to "weather delay of incoming flight from Seattle." However, (1) Seattle flying weather was excellent all day. (2) Frontier website showed all Seattle-Denver flights arrived on time that day. (3) Frontier evidently switched the designated equipment (from incoming Seattle-Denver flight 140, arriving approx. 4:30 pm) to a different route, possibly one that did encounter a weather delay -- and (4) mad..
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    Roberto St. Louis

    From:    
    To:  
    Flight Date: 8/13/2014
  • FURTHER FLIGHT FRIGHT
    I am cancelling ALL my pre-booked flights with Frontier!
    Summary
    I tried to fly from MPLA to Denver on 10 August 2014. The flight was delayed by four hours. Even though there were other Frontier flights leaving between the original departure time and the new departure time, staff refused to accommodate any customers in any way. They would not put us on standby. They refuse to help us with a new flight.
    Full Fright
    We got to the MPLS airport two hours early. There was no security wait. Unfortunately, the Frontier ticket staff wasn't there. I stood in front of an empty counter for 45 minutes. When the staff finally arrived, the security line had 45 minutes wait. I didn't know that my flight was delayed. There were zero announcements. After waiting for 45 minutes waiting to talk to the people at the gate ticket counter, I asked the lady, who identified herself as Candy, she didn't have a name tag, said that ..
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  • FURTHER FLIGHT FRIGHT
    Cancelled flight 8/8. .
    Summary
    I had scheduled a flight for July 30th, changed date till Aug 8th and paid $75.00 to change flight dates.Showed up for flight only to be told the flight was cancelled.
    Full Fright
    They will not refund my change fee and I got nothing for this. Is this how you stay afloat? Ripping people off. No email,message etc from airline. No reason for cancellation. The other airline were still flying in and out of Chicago they gave weather as the excuse when I called on 8/14 . No one even said they were sorry, Russ were very rude, as the "Face" of that speaks volumes. They told us all flights were booked till Wed the 13th, our return date. I feel I should be refunded my $75.00 s..
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  • FURTHER FLIGHT FRIGHT
    We felt so violated!
    Summary
    We had booked with Frontier for a family vacation to Yellowstone National Park for our family of 5. The flights were supposed to go from Detroit to Denver to Bozeman, MT and vice versa. This story is hard to believe but true. We had both our outbound and return flights delayed or cancelled, luggage lost and kids diagnosed with dehydration after being in airport for over 24 hours. At Frontier's suggestion we were forced to book with another airline to get home from Bozeman MT or stay 4 more da..
    Full Fright
    On Monday July 7th, we had our outbound flight 625 from Detroit to Denver delayed due to mechanical problems and ended up being at 4 airports for over 24 hours straight because of missed connecting flights. The flight was supposed to leave at 7:10 pm on Monday to Denver and arrive in Bozeman at 11 pm mountain time. It ended up leaving Detroit at 2:45 am on Tuesday July 8th. We arrived in Denver at 3:45 am mountain time (5:45 am eastern time). We were then sent on a connecting flight to Seattle a..
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  • FURTHER FLIGHT FRIGHT
    My flight was cancelled, and my luggage was lost
    Summary
    My flight #166 from Denver to Madison was cancelled on Wed., JUne 18th.then I was delayed in Denver for 48 hours, with no options except to fly out on Friday, June 20th on flight #166. But it doesn't end here.
    Full Fright
    Then my luggage did not arrive, and I did not hear about it for 37 and a half hours. I spent many hours on the phone with Frontier Airlines, and waited 48 minutes, then 32 minture, then trying to locate my luggage another 38 minutes, and was given a # to call that was a woman's home phone number. I missed several important dr. appts., my medicines, my personal items, my electronics, and outfits I planned to wear to an important event on Sunday. Plus the stress all of this put on my body. I mi..
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  • FURTHER FLIGHT FRIGHT
    Frontier no longer do flight updates?!?!?!
    Summary
    There were several changes in my flight's schedule and never did I receive any notification from Frontier. I later found out that they "no longer do flight updates."
    Full Fright
    DFW-DEN on 6/14/2014. Arrived at airport at 4.40am to find out that our 6.10am flight was cancelled due to not having a flight crew. There was no notification of such a cancellation, even when we arrived at the airport the monitors still said 'On Time'. There were over 100 people in line at the ticketing counter and only 2 agents at the desk. Hold time on the phone was over 30 mins. Frontier could not get us out that day and we had to be rescheduled for the next day. When I discussed the no noti..
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  • FURTHER FLIGHT FRIGHT
    Very expensive out-of-pocket.
    Summary
    Our flight today is cancelled and there is no effort from Frontier staff to have it rebooked TODAY. They only offered refund or hotel vouchers should you wish to wait for their rebooked flight 5 DAYS AFTER.
    Full Fright
    Scheduled to fly Frontier 902, ATL to TTN, today. Flight canceled without notification or explanation. Next flight offering to TTN was in 5 days! Frontier refused to assist with rebooking on an alternate airline. Offered only refund or hotel voucher. Customer service offered no other assistance. I was left on my own to book same day out of ATL on Memorial holiday (to PHL, requiring trains and cab to reach my car at TTN airport). Very expensive out-of-pocket.
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  • FURTHER FLIGHT FRIGHT
    flight cancelled, no explanation, no effort to rebook or help
    Summary
    With our flight cancelled, we have to find our own way to fly to a city near Wilmington.
    Full Fright
    They cancelled our flight from Orlando to Wilmington at the last minute saying the plane did not ever leave Denver. They said maybe they could get us on a flight in 3 days! They would not help even help us find another airline to fly. They just gave us a business card with a 1-800-432-1359 number on it. This had a 67 minute wait time. We had to pay top dollar at US Air to get to a city close to Wilmington.
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  • FURTHER FLIGHT FRIGHT
    Frontier's website offers a lot of things
    Summary
    Frontier's website offers a lot of things, from low airfare, extended help in times of trouble or flight cancellation. Nothing seems true.
    Full Fright
    I would like to warn travelers to be wary of low fares promoted by Frontier Airlines. My wife and I took a trip to Nashville for a writers' conference earlier this week. We planned to return Thursday on a Frontier flight out of Nashville to Portland via Denver. We arrived at the airport for this flight, learned it was canceled, and there was no one at the counter. The management sent out one young woman to confront stranded passengers. She said the computers were down, no one was available and g..
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  • FURTHER FLIGHT FRIGHT
    flight cancellation May 13. 2014
    Summary
    My daughter and I flew in on frontier from Washington St to Denver on the 13th of May had an connecting fly to Midway-Chicago.Due to a problem in the Chicago areas the flight was cancelled.
    Full Fright
    At the gate desk was never treated so rudely, when asked if we should wait there we were rudely told thats up to you.When asked if there would be flights the next day we were ya somewhere between 6am and 12pm, when asked if we could get help with area lodging we dont have that, then one person slapped down a pink piece of paper. Have flown all over the world and never never been treated so bad, and in the future will fly other airlines do not want to experience this again.
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  • FURTHER FLIGHT FRIGHT
    I was so sick when the flight reached our destination
    Summary
    I would like to complain about a terrible flight experience I had on Saturday, 4/12. I was scheduled to fly out of Los Cabos at 7:25pm on 4/12 and the flight was eventually cancelled and a new flight was set up for 4/13 at 12:35pm. There was little to no communication about what was going on with the 7:25pm flight.
    Full Fright
    The announcements were given in an extremely heavy Spanish accent that most could not understand. What I could glean was there was some sort of "maintenance issue." Finally, at 10pm we were told that the flight was cancelled and rescheduled and Apple travel company would be busing us to a hotel and arranging for our accommodation. I actually thought it was nice of them to cover the accommodation, but what I did not like was the lack of communication, the long delay in relaying what was going on ..
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  • FURTHER FLIGHT FRIGHT
    I had paid a premium fee!! But the service is not!
    Summary
    Used Google flight comparison tool to choose round trip flight for 2 to Cancun from IND. Tried many scenarios and the cheaper flights all had long (many hr) connections going one way or the other. Ended up choosing non-stop flight via Frontier flights 88/89 on 4/5 & 4/12. Google handed me off to Frontier website to make reservations. I had trouble getting through the site, as many "options" were not clear. Had particular problems with a page where I was to choose seating. It was unclear how to p..
    Full Fright
    Arrived at airport on 4/5 and check-in went smoothly. At the gate, the time for boarding came and went, with no announcements. Departure time went to 2 hrs later; no explanations. The departure time then moved to 4+ hrs later; no explanations. People were confused and getting upset, and the only person staffing the gate had no explanations. At about the original time for departure, someone showed up at the gate who indicated we would be going out on time... but to Denver instead of Cancun!! Appa..
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  • FURTHER FLIGHT FRIGHT
    An open letter to Frontier
    Summary
    I submitted the below letter a week ago and still no reply. For my "wonderful" experience read the letter:
    Full Fright
    Reviewing all of the online horror stories about your airline has been more than an eye-opener. I wish I had checked them prior to ever agreeing to fly your airline. The facts I share here about our experience are the same I read over and over from others former customers: terrible customer service, late flights, missed connections, rude agents, lack of empathy from anyone. The only thing you didn't do to us was lose our bag, or charge us the carry on fees I've read so much about, of course our ..
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  • FURTHER FLIGHT FRIGHT
    Okay, but be on time.
    Summary
    Single handedly the worst flight I have ever had.
    Full Fright
    I arrived to the airport 1 1/2 hours before my flight, which has never been a problem at any other airport or airline. When I arrived at Trenton Airport in NJ all of the self serve kiosks were "out of service" and there was a 60 person line with only one available attendant at the counter. After waiting in line for 30 minutes and not moving everyone that was waiting in line for my flight was told we would not be allowed to board and would have to make other flight arrangements. So not only did w..
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  • FURTHER FLIGHT FRIGHT
    Cancelled flight for "3 hour rule" - huge loss of vacation time and money
    Summary
    The most horrible service ever.
    Full Fright
    I am a frequent flyer from New Jersey to Florida, where I have a house in Florida. Decided to fly frontier due to the attractive prices. Worst mistake ever. They cancelled my florida flight, leaving me stranded. It was not a bad weather cancellation, which we could understand. Every other flight scheduled left that day. We were told: the garage door where the de icing equipment is kept, is out of power. We have to wait for the power company to come. "Can you open it manually?" they were as..
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  • FURTHER FLIGHT FRIGHT
    Never, ever again.
    Summary
    My husband and I flew a few times on Frontier Airlines, and the service was always average. We were okay with that because the flights were cheaper. Then we had a terrible experience that made us never want to fly with them again.
    Full Fright
    When we got married my husband lived in California even though we got married in Ohio. A week before the wedding he was supposed to fly to Ohio and Frontier cancelled his flight. There was no notification of the cancellation until he got to the airport, and their solution was for him to drive 2 hours from San Diego to L.A. in traffic to make it to another flight serviced by a different airline. They were also unwilling to change our flights back, insisting that we fly back to San Diego even thou..
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  • FURTHER FLIGHT FRIGHT
    stranded for 3 days no help given
    Summary
    Frontier cancelled my flight to denver which was a stop en route to milwaukee.I tried calling and got a hold of no one.
    Full Fright
    I went to the airport and spoke to frontier employee who stated they could not get me home until rhurs I was supposed to fly home mon. Morning. Frontier stated there was nothing they could do and offered only a hotel discount coupon. This is unacceptable to displace someone for 3 nights. So I paid 377 bucks for my flight which I used one way. My 25.00 carry on bag fee was not refunded. I paid my own money to fly to duluth, mn on another airline. Rental car and hotel expense incurred.Horrib..
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  • FURTHER FLIGHT FRIGHT
    Avoid this airline
    Summary
    The flight was canceled and nobody to talk to. Flight the next day also delayed and they do not refund.
    Full Fright
    First time tried Frontier, didnt like it at all. My flight was DENVER -CHICAGO1.6 nd at 10.20 but flight canceled. I waited almost 4 hours to see costumer service. Thats crazy. When i finally see them, they told me there is no fight until next friday. But there was a another chance to go FROM DENVER-to Milwaukee at 2.30 but flight delayed. So, i needed ti wait until 5pm to milwaukee. How can i go to chicago from milwaukee? I asked them refund but they said only if u change ur ticket. Thats ridic..
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  • FURTHER FLIGHT FRIGHT
    Delayed Flight 4-1/2 Hours, Missed Connection, Blamed Weather (IT WASN'T THE WEATHER!)
    Summary
    Stuck in Denver while traveling from SLC to Orlando.
    Full Fright
    light was delayed over and over and over in SLC, finally left 4-1/2 hours after scheduled time. Arrived in Denver FIFTEEN MINUTES after Orlando flight left (that flight was delayed over two hours in Denver). They refuse to put me up for the night; won't even give me a meal voucher. There is another Denver -> Orlando flight first thing in the morning, BUT THEY WON'T PUT ME ON IT. I HAVE TO WAIT UNTIL 4:40PM TOMORROW for the last Orlando flight of the day. I can just see THAT flight being de..
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Fright 1 to 21 of 123 frights
Frontier Failures
NOTABLE FRIGHTS
 SO YOU(FRONTIER AIRLINES) GET AROUND BAGGAGE PROBLEMS BY MAKING NO ONE AVAILABLE TO TALK TO AT BAGGAGE CLAIM. 

Wally

 The worst airline I've flown. 

Meg

 ...we were short a stewardess for our flight and we had to wait for them to arrive from another city...Completely unacceptable. 

Danielle

 This airline is an absolute joke, they nickel and dime you for everything, there is no customer service, and apparently the idea of a flight going as planned is impossible. With the arrival of United and Delta to our area never again will I fly with Frontier 

pissed_passenger

 Worst Airline. Flights always delayed. Poor customer service. Delayed over 3 hours in Denver. I would never fly this Airline. Service has gone down hill over the past few years. 

furious passenger