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  • FEATURED FLIGHT FRIGHT
    Nothing but GREED!
    Summary
    I booked a flight for my sister to visit us - flying from Oklahoma City to Portland, Oregon on June 20, 2014. I booked with one carry-on bag and was charged $25. After speaking with my sister, she indicated that she preferred to check 2 bags. I phoned Frontier but got a message that due to heavy volume my wait would be 36 minutes. So while waiting, I sent an email with my request. I got a reply saying that due to heavier volume they would get to me as soon as possible. That was on May 30. Today ..
    Full Fright
    Customer By Web Form - 05/30/2014 10:23 AM: I would like to be refunded for the carry-on baggage fee for this trip. My sister will not have any carry-on luggage. Please credit my credit card that this trip was charged to. I paid for the trip with my credit card. Please inform me when this occurs. PS: I am on the phone right now trying to contact you about this matter and I have a 36 min wait. Ridiculous. Auto-Response - 05/30/2014 10:23 AM: "We are currently receiving a high volume of emails...
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  • FURTHER FLIGHT FRIGHT
    It definitely costs more to fly with Frontier
    Summary
    I thought flying with Frontier would be a lot less than on other airlines. Boy, I was so wrong. By the time you add up all the fees, then throw in the delay, it costs more to fly Frontier. Never again!
    Full Fright
    The flight was several hours late leaving, resulting in missing events in L A. & costing much more for the car. Persons I was meeting were forced to rent a hotel room near the airport because we were so late. Gates were switched 3 times, the plane was broken then fixed, then broken again. Another plane was brought in (another delay). I had paid for an "upgrade" (upgrade from steerage to what?). The upgraded seat was the size of the smallest seat on competitors. Luggage fees are ridiculous and ad..
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  • FURTHER FLIGHT FRIGHT
    Your error, we pay. Just unfair
    Summary
    Nobody, and that means including higher ops, can do anything to change flight details brought about by errors in their website. I am certain of what I booked so I was determined to have them correct it.
    Full Fright
    When I purchased my airline tickets online at frontier.com I could swear we purchased "checked bags" not "carry on." When I printed my boarding pass today, it has carry on instead of checked bags. I called Frontier Airlines and got in the cue to speak with a live person (which is a challenge in itself). I was told the wait time was 31 minutes. After 30 minutes I had a meeting, so had to hang up. I called later in the day and again hold time was 33 minutes. I waited until I got a live person (33 ..
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Fright 1 to 3 of 3 frights
Frontier Failures
NOTABLE FRIGHTS
 Cheaper isn't always better. 

Wolfe

 Depending on which rules they choose to enforce, you can never be assured that you will be granted access to their boarding process. 

Yvonne

 I fly a fair amount (20+ times per year) and have been on almost all major US carriers, this one takes the cake as the worst! 

JK Roland

 Worst Airline. Flights always delayed. Poor customer service. Delayed over 3 hours in Denver. I would never fly this Airline. Service has gone down hill over the past few years. 

furious passenger

 "I detect an accent. Do you understand English?" - Frontier staff... This is clearly discrimination!! 

Helena