Show All
  • FEATURED FLIGHT FRIGHT
    Their website has issues and people get delayed
    Summary
    If you haven't printed out your boarding pass, make sure you have a very long time before your flight to do it.
    Full Fright
    I arrive with more than 40 minutes to spare for my flight from Trenton to Raleigh. Due to a website issue I was unable to print out a proper boarding pass. Upon arrival the kiosk would not allow me to print my pass as it was under the 45 minute deadline, a deadline that I have never encountered in all my years of flying. The Frontier reps at the counter were of no help and were quite hostile to my (and the 7 other passengers) complaints. They are essentially running a racket. Trenton airport is ..
    0
    0
  • FURTHER FLIGHT FRIGHT
    Terrible Customer Service and Website not working
    Summary
    I tried to view/change my reservation using the website.Although I've flown Frontier several times in the past I was unable to retrieve my reservation online. I had to call the 800 number, then guess what?
    Full Fright
    I was told by the recording that there was a 50 minute wait !!! When I finally reached a customer service agent and complained she seemed indifferent and "beaten down: but the number of complaints that she surely hears every day. Bottom line - Frontier deserves to go out of business.The way they treat customers with their "surprise" charges is despicable. I understand that they need to make money to survive but alienating their customers is clearly not the way to do it.I have not even got ..
    0
    0
  • FURTHER FLIGHT FRIGHT
    We were left to find a solution to our problems brought about by Frontier's ridiculous policies
    Summary
    I arrived at the Sioux City airport an hour before my flight. It's a very small airport with just a few flights and a few gates going at one time. 30 minutes prior to my flight, the man at the ticket counter announced they were closing the check-in desk and no one else would be able to print boarding passes or check luggage.
    Full Fright
    I had checked-in previously from home and just needed a boarding pass printed. Frontier did not have a single self- service kiosk at the airport so I wouldn't have to wait in line with people who needed to check baggage. Myself and about 12 other people had been in line for 30 minutes but were turned away from our flight because they closed the desk. The next option they presented was rebooking in Omaha which is a 90 minute drive without offering a complimentary rebooking or even a discounted ti..
    0
    0
  • FURTHER FLIGHT FRIGHT
    At Trenton airport, Frontier still sucks!
    Summary
    I do NOT recommend this airport, Yes the Frontier flights are super cheap, but DO expect to get what you pay for.
    Full Fright
    Yesterday my nieces and I were flying out of Trenton to Milwaukee, my nieces are 16 and 13 and had their own reservation so technically they were "alone." We arrived just a few mins before the cutoff time of 45 (you must check in or you cannot board the plane) we had a bag to check in so we chose not to do the online check in, since I knew we would be stuck in line anyway. The kiosk told me I had to get in line to check in, before I knew it I overheard other passengers saying the plane left earl..
    0
    0
  • FURTHER FLIGHT FRIGHT
    Nightmare on Frontier
    Summary
    I purchased my ticket from Phoenix to Fairbanks through a 3rd party. While price comparing, I checked Frontier's bag policy before booking my flight and it read 1 carry on and 1 checked bag aloud so I booked the flight. Today while trying to check in, I see the fees for bags, more for a carry on than a checked bag. I call to inquire about the misinformation, while on hold for 45 min, I hear the recording about the bundles, ok, now I understand but when I checked the site, I found that confusing.
    Full Fright
    I continued to check in and after three hours of trying to check in I called customer "no service" about the baggage information misunderstanding, and the inability to check in. All she said was that I should have booked through their site, I would have better information regarding the baggage policy, even though I went to their site to obtain the baggage policy. When I asked her about my ability to check in, she said I have to make sure I have the ability to print or it won't check me in. I tol..
    0
    0
  • FURTHER FLIGHT FRIGHT
    My baggage was booked, I was not!
    Summary
    I've been a satisfied Frontier customer for about 10 years, tapering off my patronage after they dropped Boise and my family member moved from there. In all that time, pleasant flight crews and no lost baggage. However, I sense there's been a paradigm shift in the way Frontier treats its customers, and what I experienced and observed yesterday is consistent with so many complaints about this airline.
    Full Fright
    My booking included 2 passengers, rt ATL-SEA, partially paid for with ER miles. That's actually what prompted the trip use or lose notice for my ER miles. I paid for stretch seating an additional $30/apiece on each flight, or $120. The ATL-SEA piece was without incident. Upon return, I was able to log on and check in my fellow passenger, a grandson, but not myself. The notice said something about getting to the airport 3 hours in advance. (Supposedly to resolve whatever problem there was. I ran ..
    0
    0
  • FURTHER FLIGHT FRIGHT
    Some are ok. Most are not!
    Summary
    Some of the policies and employees are ok and bearable.But most are not.
    Full Fright
    Frontier is very slow to answer their phones. Customer Care won't even talk to you, only by email. The hold times are anywhere from 30 min to an hour on better. I lost my miles with them because I could not talk to a person before they expired and when I finally got to a person I was too late and they said there was nothing they could do. Their no frills flights are OK. You have to buy everything but the employees are nice when you are able to talk to them... Thanks...
    0
    0
  • FURTHER FLIGHT FRIGHT
    Nothing but GREED!
    Summary
    I booked a flight for my sister to visit us - flying from Oklahoma City to Portland, Oregon on June 20, 2014. I booked with one carry-on bag and was charged $25. After speaking with my sister, she indicated that she preferred to check 2 bags. I phoned Frontier but got a message that due to heavy volume my wait would be 36 minutes. So while waiting, I sent an email with my request. I got a reply saying that due to heavier volume they would get to me as soon as possible. That was on May 30. Today ..
    Full Fright
    Customer By Web Form - 05/30/2014 10:23 AM: I would like to be refunded for the carry-on baggage fee for this trip. My sister will not have any carry-on luggage. Please credit my credit card that this trip was charged to. I paid for the trip with my credit card. Please inform me when this occurs. PS: I am on the phone right now trying to contact you about this matter and I have a 36 min wait. Ridiculous. Auto-Response - 05/30/2014 10:23 AM: "We are currently receiving a high volume of emails...
    0
    0
  • FURTHER FLIGHT FRIGHT
    My flight was cancelled, and my luggage was lost
    Summary
    My flight #166 from Denver to Madison was cancelled on Wed., JUne 18th.then I was delayed in Denver for 48 hours, with no options except to fly out on Friday, June 20th on flight #166. But it doesn't end here.
    Full Fright
    Then my luggage did not arrive, and I did not hear about it for 37 and a half hours. I spent many hours on the phone with Frontier Airlines, and waited 48 minutes, then 32 minture, then trying to locate my luggage another 38 minutes, and was given a # to call that was a woman's home phone number. I missed several important dr. appts., my medicines, my personal items, my electronics, and outfits I planned to wear to an important event on Sunday. Plus the stress all of this put on my body. I mi..
    0
    0
  • FURTHER FLIGHT FRIGHT
    Improper or inferior service
    Summary
    Frontier airlines refused to honor my e-ticket on a recent flight. I checked-in online, however the boarding pass provided would not allow for travel.
    Full Fright
    I was scheduled to fly from MSN to DEN on June 5, 2014 with Frontier Airlines. Several hours before that flight I checked in online and proceeded to the airport. At the TSA security check-point I was apprised that my Frontier Airlines boarding pass would not scan and I was instructed to visit their ticket agent. The ticket agent line had several customers in it, and after a short time it was revealed that all of them had the same problem I did: they were checked in but needed additional document..
    0
    0
  • FURTHER FLIGHT FRIGHT
    overbooking caused inconvenience to more than a dozen passengers
    Summary
    I had a flight to return to San Diego on May 30th. I had a confirmation and everything to prove I was to fly out at 6:45 A.M.
    Full Fright
    When I arrived at the airport, I am many other people were told we MISSED our flight which in fact was not true because they were still loading the plane. The real truth is YOU overbooked and put us, about 15 people at an inconvenience. I had to book another flight through one of the airlines there at an unreal,ridiculous price of almost $800.00 just to get to San Diego. That is outrageous as well as you overbooking just to make sure you have every seat occupied. I want half of my fare returned ..
    0
    0
  • FURTHER FLIGHT FRIGHT
    either slow or useless facilities at Frontier
    Summary
    2.5 hours before your flight might not be enough to do everything you have to do before your flight because everything works slow, either the employees or the technology.
    Full Fright
    Arrived at airport 2.5 hours before flight. No one was at the ticket counter despite a line of about 50 people. Shorter line of about 12 at Kiosk, but they were having trouble so the line was slow. After finally getting to the kiosk had trouble getting it to work. (Like the others before me.) When it finally did start working I started pressing the continues until I realised that I had just input that I had no carry on. No way to back up so I printed the ticket and got in the line waiting for th..
    0
    0
  • FURTHER FLIGHT FRIGHT
    Hands down worst customer service of any airline/company
    Summary
    I first attempted to call their customer service line to resolve my problem, and everytime I called there was a 45+ minute wait, so I emailed instead. But issue still didn't get resolved.
    Full Fright
    Keep in mind it takes them 3-4 days to respond to emails (which I find unacceptable) so I tried to work it out with them for a few weeks. Following my initial complaint, the customer service rep went in and deleted all my airline miles I had accumulated, seeing as how my initial contact with them was resolving and issue on using them. Second, they didn't even bother to tell me they deleted the miles, they tried to play me for being ignorant and said I had no miles. Three weeks of battling with t..
    0
    0
  • FURTHER FLIGHT FRIGHT
    Frontier has frauded me.... TWICE..... on same trip.
    Summary
    See my customer complaints below. Have not heard a peep from them. Is this legal???? I would be first to sign up for a class action suit on these fraudsters.
    Full Fright
    Complaint #1 - Outbound - Phoenix to Nashville Regarding ticket ** and ticket **. We tried to print boarding passes online this morning 5.18.2014 but received error message from Frontier website stating, "Your reservation requires special handling. Please proceed to airport for check-in." I never have issues printing boarding passes and was not expecting to have this issue this morning before leaving home. We arrived at Frontier ticket counter at 6:10 am to print boarding passes at kiosk but ..
    0
    0
  • FURTHER FLIGHT FRIGHT
    I had paid a premium fee!! But the service is not!
    Summary
    Used Google flight comparison tool to choose round trip flight for 2 to Cancun from IND. Tried many scenarios and the cheaper flights all had long (many hr) connections going one way or the other. Ended up choosing non-stop flight via Frontier flights 88/89 on 4/5 & 4/12. Google handed me off to Frontier website to make reservations. I had trouble getting through the site, as many "options" were not clear. Had particular problems with a page where I was to choose seating. It was unclear how to p..
    Full Fright
    Arrived at airport on 4/5 and check-in went smoothly. At the gate, the time for boarding came and went, with no announcements. Departure time went to 2 hrs later; no explanations. The departure time then moved to 4+ hrs later; no explanations. People were confused and getting upset, and the only person staffing the gate had no explanations. At about the original time for departure, someone showed up at the gate who indicated we would be going out on time... but to Denver instead of Cancun!! Appa..
    0
    0
  • FURTHER FLIGHT FRIGHT
    A lot of mis-information
    Summary
    Originally tried to book flight online for a week with a promo code but Frontier website is non-functional. Ended up spending 2 1/2 hours booking over the phone and having to pay $75.00 more, while being additionally frustrated in being told there is a charge for booking over the phone!
    Full Fright
    Received an e-mail stating baggage is free if you book with Mastercard. Called the airline, as I have a Mastercard. Spent another 2 hours on hold and being switched around because no one knew about the offer. Several days and several phone calls later, was told the offer was only for a new Frontier Mastercard. Asked if parking at the airport was still free, told it was. IT WAS NOT. I HAD TO PAY $48.00. Decided to take a carry-on and called to confirm the stated dimensions of 24" x 16" x 10". ..
    0
    0
  • FURTHER FLIGHT FRIGHT
    Mislead me on the price of a ticket up until my credit card was being processed.
    Summary
    While searching for airline flights today, I was directed to Frontier Airlines to book a ticket that was right around the price range I could work with to make it back to see my family in time before Thanksgiving, and then be able to make a flight back on Wednesday so I could spend my first Thanksgiving with my new fiance. Then something happened that infuriated me.
    Full Fright
    went through the online booking, getting everything in order, and while I was looking at Mon the 25th to Wed the 27th, for about 225, I noticed another price leaving the day before. The price was 158 for a round trip from Sun the 24th to Wed the 27th. While I was checking with my job to see if I could make the Sunday flight (I'm a massage therapist) I was kicked out of the site and told to reload the website because the fare had to be put back into the system. I searched again, and chose the sam..
    0
    0
  • FURTHER FLIGHT FRIGHT
    No Show
    Summary
    I called to have changes in my flight but they did not record it. Neither was there a record that I called.
    Full Fright
    I booked a flight with Frontier and a month before my trip I found out I was going to have to push it back a few days. I called the airline immediately and spoke with a rude customer service agent. I spent 18 minutes on the phone with her and she changed my flight to a new flight and took my credit card information. I believed the change to have been done. When I went to inquire about my reservation I couldn't access it online so I called. The original agent never made the change and it showed t..
    0
    0
  • FURTHER FLIGHT FRIGHT
    Cold treatment
    Summary
    We were at the airport even before the 45 minute "cut-off" time but their employees were not. And because of this, WE need to pay and additional $100 EACH to rebook our flight 2DAYS AFTER!!!
    Full Fright
    My girlfriend and I arrived prior to the 45 minute deadline Frontier asks of its customers. The flight was delayed 21 minutes which gave us additional time; however, no employees were at the counter and the kiosk was not working. I went to security who told me that the frontier staff has to work outside loading the plane before each flight. The problem is they were outside prior to the original time and not the delayed time. Security let us know they would not be back inside until the plane took..
    0
    0
  • FURTHER FLIGHT FRIGHT
    True owners of Frontier, I suggest calling them to get a response..
    Summary
    Customer service is incompetent
    Full Fright
    Still no response. Check out this typical response from a agent in DC https://www.youtube.com/watch?v=aS3hZUu7niE&feature=youtu.be
    0
    0
  • FURTHER FLIGHT FRIGHT
    Frontier is getting worst
    Summary
    I have flown with Frontier several times in the last two years and every trip has been progressively worse. This time, we had purchased tickets back in October, before they decided to start charging for carry-on luggage. This means that the cost of our carry-on was included. Well we couldn't use the flight, so we held on to the tickets, after being charged $75 for canceling.
    Full Fright
    Then we decided to fly out my boyfriends sister, so we changed the ticket to her name. There's another $75 charge on top of original ticket price, which again included carry on. When we changed the ticket over, we specifically asked if the carry on was included, and they said yes. Now fast forward to day of flight : his sister gets to the airport, they tell her she has to check her bag and pay for it. Otherwise, she couldn't take her luggage. We called about what happened, the rep had to get..
    0
    0
Fright 1 to 21 of 49 frights
Frontier Failures
NOTABLE FRIGHTS
 SO YOU(FRONTIER AIRLINES) GET AROUND BAGGAGE PROBLEMS BY MAKING NO ONE AVAILABLE TO TALK TO AT BAGGAGE CLAIM. 

Wally

 They don't get anything right. 

Jason

 The worst airline I've flown. 

Meg

 Worst Airline. Flights always delayed. Poor customer service. Delayed over 3 hours in Denver. I would never fly this Airline. Service has gone down hill over the past few years. 

furious passenger

 "I detect an accent. Do you understand English?" - Frontier staff... This is clearly discrimination!! 

Helena