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  • FEATURED FLIGHT FRIGHT
    Flight 283 St. Louis-Denver
    Summary
    12/18 Flt 283, St. Louis to Denver, my daughter flying home from college. Frontier reports flight delayed by hours, then suddenly on time, forcing her to rush to airport in panic, only to learn that flight is actually delayed by another 8 hours. After hanging around for 8+ hours, flight is canceled. Frontier refuses to re-book at airport, tells her to call customer service. Takes us over an hour on phone after midnight to rebook.
    Full Fright
    12/18 Flt 283, St. Louis to Denver, my daughter flying home from college. Frontier reports flight delayed by hours, then suddenly on time, forcing her to rush to airport in panic, only to learn that flight is actually delayed by another 8 hours. After hanging around for 8+ hours, flight is canceled. Frontier refuses to re-book at airport, tells her to call customer service. Takes us over an hour on phone after midnight to rebook.
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  • FURTHER FLIGHT FRIGHT
    This Airline is terrible!!!
    Summary
    Horrible customer service, awful hidden fees and cheap dishonest tactics to get revenue. Please avoid at all costs!!!
    Full Fright
    My wife and I booked a flight with Expedia from O'Hare International Airport to Cancun Mexico on 8/11/14 for an 8 am flight. The flight was a Funjet flight operated by Frontier Airlines. We arrived at ORD at 630am as per our itinerary's directions. When we got to the ticket counter at 650, we were told that we wouldn't be able to check in due to our late arrival and because the counters were closed. We didn't have any carry on luggage and we attempted to check in the night before but were unable..
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  • FURTHER FLIGHT FRIGHT
    Rudely inconsiderate.
    Summary
    It is unforgivable and unexcusable that we would miss an immediate family member's funeral and then to be provided no help in securing another flight, etc.
    Full Fright
    We used over 100k miles to fly my husband and me (plus our toddler under 2) on a last minute flight from Denver to San Diego for an immediate family member's funeral. We arrived at the airport and were told the flight had been downgraded and our seats could not be assigned and we needed to talk to the agent at the gate. We got to the gate and were told to wait off to the side. We waited off to the side, as requested, and tried not to be one of those passengers that got heated and be patient unti..
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  • FURTHER FLIGHT FRIGHT
    There's noone at Frontier's counter
    Summary
    I had checked in online and printed boarding passes and coupons for my luggage. I arrived at the Madison WI airport 40 minutes prior to my flight. Madison is a small airport and usually does not take much time to check luggage and get to the gate. The Frontier desk was closed.
    Full Fright
    There was a sign on the counter stating someone would return after the flight left. We did not make our flight to Seattle. I think it would be most helpful if Frontier stated on their website that the gates close 45 minutes prior to take off and that you will not be able to board your plane. I paid $75 to get a flight out a day later. I asked if I could travel to a nearby airport and take their flight later in the day to Seattle and I was told this was not an option unless I wanted to pay full f..
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  • FURTHER FLIGHT FRIGHT
    We were left to find a solution to our problems brought about by Frontier's ridiculous policies
    Summary
    I arrived at the Sioux City airport an hour before my flight. It's a very small airport with just a few flights and a few gates going at one time. 30 minutes prior to my flight, the man at the ticket counter announced they were closing the check-in desk and no one else would be able to print boarding passes or check luggage.
    Full Fright
    I had checked-in previously from home and just needed a boarding pass printed. Frontier did not have a single self- service kiosk at the airport so I wouldn't have to wait in line with people who needed to check baggage. Myself and about 12 other people had been in line for 30 minutes but were turned away from our flight because they closed the desk. The next option they presented was rebooking in Omaha which is a 90 minute drive without offering a complimentary rebooking or even a discounted ti..
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  • FURTHER FLIGHT FRIGHT
    We felt so violated!
    Summary
    We had booked with Frontier for a family vacation to Yellowstone National Park for our family of 5. The flights were supposed to go from Detroit to Denver to Bozeman, MT and vice versa. This story is hard to believe but true. We had both our outbound and return flights delayed or cancelled, luggage lost and kids diagnosed with dehydration after being in airport for over 24 hours. At Frontier's suggestion we were forced to book with another airline to get home from Bozeman MT or stay 4 more da..
    Full Fright
    On Monday July 7th, we had our outbound flight 625 from Detroit to Denver delayed due to mechanical problems and ended up being at 4 airports for over 24 hours straight because of missed connecting flights. The flight was supposed to leave at 7:10 pm on Monday to Denver and arrive in Bozeman at 11 pm mountain time. It ended up leaving Detroit at 2:45 am on Tuesday July 8th. We arrived in Denver at 3:45 am mountain time (5:45 am eastern time). We were then sent on a connecting flight to Seattle a..
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  • FURTHER FLIGHT FRIGHT
    At Trenton airport, Frontier still sucks!
    Summary
    I do NOT recommend this airport, Yes the Frontier flights are super cheap, but DO expect to get what you pay for.
    Full Fright
    Yesterday my nieces and I were flying out of Trenton to Milwaukee, my nieces are 16 and 13 and had their own reservation so technically they were "alone." We arrived just a few mins before the cutoff time of 45 (you must check in or you cannot board the plane) we had a bag to check in so we chose not to do the online check in, since I knew we would be stuck in line anyway. The kiosk told me I had to get in line to check in, before I knew it I overheard other passengers saying the plane left earl..
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  • FURTHER FLIGHT FRIGHT
    My flight was cancelled, and my luggage was lost
    Summary
    My flight #166 from Denver to Madison was cancelled on Wed., JUne 18th.then I was delayed in Denver for 48 hours, with no options except to fly out on Friday, June 20th on flight #166. But it doesn't end here.
    Full Fright
    Then my luggage did not arrive, and I did not hear about it for 37 and a half hours. I spent many hours on the phone with Frontier Airlines, and waited 48 minutes, then 32 minture, then trying to locate my luggage another 38 minutes, and was given a # to call that was a woman's home phone number. I missed several important dr. appts., my medicines, my personal items, my electronics, and outfits I planned to wear to an important event on Sunday. Plus the stress all of this put on my body. I mi..
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  • FURTHER FLIGHT FRIGHT
    stranded, cold, lost baggage
    Summary
    We got stranded, almost no accommodation was provided and the best of it? They lost my baggage.
    Full Fright
    Spokane to Denver, 18 June. Stormy weather in Denver prevented our flight from landing 3 times so we flew to Colorado Springs to refuel. We had to stay on the plane and only 1 of the 3 lavatories was operational - there was a line of about 30 people waiting to use it. An hour later I was close to the lav and had to sit down again for take-off. We got to Denver 2.5 hours late and my connecting flight to Little Rock had already left. After standing in a long line I found out their next flight to L..
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  • FURTHER FLIGHT FRIGHT
    Frontier no longer do flight updates?!?!?!
    Summary
    There were several changes in my flight's schedule and never did I receive any notification from Frontier. I later found out that they "no longer do flight updates."
    Full Fright
    DFW-DEN on 6/14/2014. Arrived at airport at 4.40am to find out that our 6.10am flight was cancelled due to not having a flight crew. There was no notification of such a cancellation, even when we arrived at the airport the monitors still said 'On Time'. There were over 100 people in line at the ticketing counter and only 2 agents at the desk. Hold time on the phone was over 30 mins. Frontier could not get us out that day and we had to be rescheduled for the next day. When I discussed the no noti..
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  • FURTHER FLIGHT FRIGHT
    Awful Customer Service
    Summary
    I am writing again regarding the experience my children and I had on 6/14/14. I originally emailed on 6/17/14 and again on 6/19/14. I also called and was routed to voicemail. I cannot understand how a company does not respond to paying customer within a few days. I rarely feel the need to write a letter to convey my dissatisfaction but it has been one thing after another with Frontier since 6/14/14.
    Full Fright
    My ex-husband and I share custody of our two children Ava age 8 and Gabriel age 6. We split time between Minneapolis and Salt Lake City as I live in Utah and Steve in Minnesota. Ever since Gabriel turned 5 they have been flying Frontier from Minneapolis to Denver and I either fly from Salt Lake City to Denver to meet them or drive to pick them up. On 6/14/14 I opted to fly from SLC to DEN to meet my children and catch the late flight from DEN to SLC that evening. My flight (572) was delayed to D..
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  • FURTHER FLIGHT FRIGHT
    Improper or inferior service
    Summary
    Frontier airlines refused to honor my e-ticket on a recent flight. I checked-in online, however the boarding pass provided would not allow for travel.
    Full Fright
    I was scheduled to fly from MSN to DEN on June 5, 2014 with Frontier Airlines. Several hours before that flight I checked in online and proceeded to the airport. At the TSA security check-point I was apprised that my Frontier Airlines boarding pass would not scan and I was instructed to visit their ticket agent. The ticket agent line had several customers in it, and after a short time it was revealed that all of them had the same problem I did: they were checked in but needed additional document..
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  • FURTHER FLIGHT FRIGHT
    Very expensive out-of-pocket.
    Summary
    Our flight today is cancelled and there is no effort from Frontier staff to have it rebooked TODAY. They only offered refund or hotel vouchers should you wish to wait for their rebooked flight 5 DAYS AFTER.
    Full Fright
    Scheduled to fly Frontier 902, ATL to TTN, today. Flight canceled without notification or explanation. Next flight offering to TTN was in 5 days! Frontier refused to assist with rebooking on an alternate airline. Offered only refund or hotel voucher. Customer service offered no other assistance. I was left on my own to book same day out of ATL on Memorial holiday (to PHL, requiring trains and cab to reach my car at TTN airport). Very expensive out-of-pocket.
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  • FURTHER FLIGHT FRIGHT
    they didnt help us get another flight
    Summary
    We will not fly with Frontier again. After having paid for tickets for our trip to Costa Rica months in advance, we were informed at the gate that our flight was delayed, but the check in agent said that we should still be able to make our connecting flight through Denver. But that was a big lie.
    Full Fright
    we check our bags ($50 for 2) and go through security. Upon arrival at the gate, we were told that we would arrive in Denver at 11:55 p.m., which was the departure time for our connecting flight to Costa Rica. We asked if they would be able to hold the plan for 10 minutes so that we and the 3-4 other passengers who were in the same situation could make the flight. The gate agent said that she had called the staff in Denver and they refused to hold the flight as it would further increase delays. ..
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  • FURTHER FLIGHT FRIGHT
    Frontier's website offers a lot of things
    Summary
    Frontier's website offers a lot of things, from low airfare, extended help in times of trouble or flight cancellation. Nothing seems true.
    Full Fright
    I would like to warn travelers to be wary of low fares promoted by Frontier Airlines. My wife and I took a trip to Nashville for a writers' conference earlier this week. We planned to return Thursday on a Frontier flight out of Nashville to Portland via Denver. We arrived at the airport for this flight, learned it was canceled, and there was no one at the counter. The management sent out one young woman to confront stranded passengers. She said the computers were down, no one was available and g..
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  • FURTHER FLIGHT FRIGHT
    stuck in San Diego
    Summary
    So my brother can't get to San Diego because the airline screwed him over.
    Full Fright
    According to them he arrived a few minutes "late" and would not allow him to board. (He knows the recommended arrival time and arrived with plenty of time to check in, etc) He watched from the sidelines as the plane took off without him. Now he has no way of getting here without paying thousands of dollars. The lack of concern he has been dealing with is atrocious. Thank you very much Frontier Airlines, for not caring about your customers. We won't be using your airline again and we will be sure..
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  • FURTHER FLIGHT FRIGHT
    flight cancellation May 13. 2014
    Summary
    My daughter and I flew in on frontier from Washington St to Denver on the 13th of May had an connecting fly to Midway-Chicago.Due to a problem in the Chicago areas the flight was cancelled.
    Full Fright
    At the gate desk was never treated so rudely, when asked if we should wait there we were rudely told thats up to you.When asked if there would be flights the next day we were ya somewhere between 6am and 12pm, when asked if we could get help with area lodging we dont have that, then one person slapped down a pink piece of paper. Have flown all over the world and never never been treated so bad, and in the future will fly other airlines do not want to experience this again.
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  • FURTHER FLIGHT FRIGHT
    When they say not to worry, start to.
    Summary
    Frontier was delayed 120 minutes from new Orleans to Denver for weather in Denver. We were informed all our connecting flights would be delayed and that we would make our connections, not to worry. We should have.
    Full Fright
    Upon arriving in Denver many passenger's as well as myself learned our flight connections had left. Many appeared to have been delayed 10 minutes or so, clearly not inline with the info provided by new Orleans staff, Frontier offered to put me on another flight at 4pm the following day and we could sleep in the airport. No other options nor recommendations for other airlines were provided. My husband searched with me and we purchased a one way ticket from Denver to Salt Lake, to get home that ni..
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  • FURTHER FLIGHT FRIGHT
    Okay, but be on time.
    Summary
    Single handedly the worst flight I have ever had.
    Full Fright
    I arrived to the airport 1 1/2 hours before my flight, which has never been a problem at any other airport or airline. When I arrived at Trenton Airport in NJ all of the self serve kiosks were "out of service" and there was a 60 person line with only one available attendant at the counter. After waiting in line for 30 minutes and not moving everyone that was waiting in line for my flight was told we would not be allowed to board and would have to make other flight arrangements. So not only did w..
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  • FURTHER FLIGHT FRIGHT
    The weather was nobody's fault
    Summary
    Having bad weather is nobody's fault but Frontier used it to take advantage of the passenger who were not able to make it on their flights!
    Full Fright
    I was scheduled to leave on 2/13/14 for a family weekend in Chicago, unfortunately a Nor'easter hit our area! Over a foot of snow, high winds, state of emergency in NJ, PA, NY and Delaware! The flight was delayed but not canceled. Our problem was we couldn't risk our lives to get to the airport! I tried calling the airlines and I had to wait up to an hour and a half to talk to someone who was very rude and told me it wasn't the airline's fault (the weather). Their policy is you have to fly withi..
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  • FURTHER FLIGHT FRIGHT
    Cancelled flight for "3 hour rule" - huge loss of vacation time and money
    Summary
    The most horrible service ever.
    Full Fright
    I am a frequent flyer from New Jersey to Florida, where I have a house in Florida. Decided to fly frontier due to the attractive prices. Worst mistake ever. They cancelled my florida flight, leaving me stranded. It was not a bad weather cancellation, which we could understand. Every other flight scheduled left that day. We were told: the garage door where the de icing equipment is kept, is out of power. We have to wait for the power company to come. "Can you open it manually?" they were as..
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Fright 1 to 21 of 152 frights
Frontier Failures
NOTABLE FRIGHTS
 SO YOU(FRONTIER AIRLINES) GET AROUND BAGGAGE PROBLEMS BY MAKING NO ONE AVAILABLE TO TALK TO AT BAGGAGE CLAIM. 

Wally

 The worst airline I've flown. 

Meg

 ...we were short a stewardess for our flight and we had to wait for them to arrive from another city...Completely unacceptable. 

Danielle

 Traveling Frontier has been one of the worst experiences I have ever had. Rude, disrespectful and completely unhelpful. I would highly discourage traveling with them 

Lander

 "I detect an accent. Do you understand English?" - Frontier staff... This is clearly discrimination!! 

Helena