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  • FEATURED FLIGHT FRIGHT
    I am still at the airport
    Summary
    We've been delayed for about 24 hours now. ANd there is nothing Frontier is doing.
    Full Fright
    I am a medical student in Omaha and took a quick trip out to Durango with friends. The airplane broke down before the scheduled departure, the mechanic was not available, I missed my connection in Denver and have been here for the last 24-27 hours. Apparently Frontier does not work with other airlines - or other airlines don't work with Frontier. The two men at the gate where I was on standby were less than courteous, the ladies at the customer desk were nice but unhelpful. They have no way of c..
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  • FURTHER FLIGHT FRIGHT
    Frontier is horrible!
    Summary
    Frontier Airlines caused us to miss our connecting flight and refused to do anything about it. They didn't even offer us an apology.
    Full Fright
    Arranged a round-trip flight from Chicago to Punta Cana, Dominican Republic. We arrived back to Chicago at 6:00 and had a connecting flight to make at 9:00 through Spirit. We were unable to deboard the plane until 7:20 due to an unspecified problem at the gate. They moved the plane to a different gate and we ran through the first customs to get our checked bags. Somehow there was an  issue with Frontier's luggage crew and they couldn't get anyone's luggag..
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  • FURTHER FLIGHT FRIGHT
    On a Classic Plus
    Summary
    They have all these rules about when we are to check in etc but when we get there to check in where are they?
    Full Fright
    The Sky Harbor ticket counter was horrible. Not only did we have to wait on them for 15+ minutes when they did show up they sauntered like they had all day. No comments to anyone about our wait. We happened to be first and actually got our bags tagged after the sixth person in line behind us. The gal "helping" us was rude and I swear moving as slow as she could. Maybe I should not have said anything about being there first! I have over 200k frequent flyer miles-Southwest here I come!
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  • FURTHER FLIGHT FRIGHT
    made my 2 year old sit alone
    Summary
    we booked seats on frontier 3 in a row for my husband, 2 year old son and i. Frontier screwed up the boarding passes and put my 2 year old in a row with strangers, my husband in another row and me in a 3rd row. although passengers were willing to switch the pilot/stewardesses were not willing to let us make changes because they were in a rush to leave. I kid you not. (excuse the pun) They are out of their minds.
    Full Fright
    I flew from Trenton to MSP on FrontierAirlines. When booking my flight I made sure to choose three seats in a row one for my husband, one for myself and one for my 2 year old son. when they printed out the boarding passes they separated all 3 of us and put my 2 year old son in a row by himself. needless to say all the neighboring passengers were more than willing to switch seats (no one wanted to sit next to a screaming 2 year old) but the stewardesses were so unbelievably obnoxious they were ye..
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  • FURTHER FLIGHT FRIGHT
    I am cancelling ALL my pre-booked flights with Frontier!
    Summary
    I tried to fly from MPLA to Denver on 10 August 2014. The flight was delayed by four hours. Even though there were other Frontier flights leaving between the original departure time and the new departure time, staff refused to accommodate any customers in any way. They would not put us on standby. They refuse to help us with a new flight.
    Full Fright
    We got to the MPLS airport two hours early. There was no security wait. Unfortunately, the Frontier ticket staff wasn't there. I stood in front of an empty counter for 45 minutes. When the staff finally arrived, the security line had 45 minutes wait. I didn't know that my flight was delayed. There were zero announcements. After waiting for 45 minutes waiting to talk to the people at the gate ticket counter, I asked the lady, who identified herself as Candy, she didn't have a name tag, said that ..
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  • FURTHER FLIGHT FRIGHT
    Their website has issues and people get delayed
    Summary
    If you haven't printed out your boarding pass, make sure you have a very long time before your flight to do it.
    Full Fright
    I arrive with more than 40 minutes to spare for my flight from Trenton to Raleigh. Due to a website issue I was unable to print out a proper boarding pass. Upon arrival the kiosk would not allow me to print my pass as it was under the 45 minute deadline, a deadline that I have never encountered in all my years of flying. The Frontier reps at the counter were of no help and were quite hostile to my (and the 7 other passengers) complaints. They are essentially running a racket. Trenton airport is ..
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  • FURTHER FLIGHT FRIGHT
    Terrible experience
    Summary
    FRONTIER YOU NEED TO HIRE MORE PEOPLE SO YOU CAN GET YOUR LINES UNDER CONTROL.
    Full Fright
    NO!!!! Just stay away! I fly mainly Southwest, Decided to give Frontier a try. Flight to Denver from ST Louis Delayed 2hrs: fine.Huge line by the way, several people thought we'd all miss our flights. Flight from Denver to St Louis DISASTER! Got to airport 1hr and 40mins early. Stood in line FOREVER (boarding pass already printed, bags already paid for). Get to baggage counter scan my ticket and the screen reads "your plane is boarding soon" then it goes back to the main screen. The lady then te..
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  • FURTHER FLIGHT FRIGHT
    Frontier delayed flights and gave us two options of being stranded for 4 days or find our own way home
    Summary
    We had booked with Frontier for a family vacation to Yellowstone National Park for our family of 5. The flights were supposed to go from Detroit to Denver to Bozeman, MT and vice versa. This story is hard to believe but true. We had both our outbound and return flights delayed or cancelled, luggage lost and kids diagnosed with dehydration after being in airport for over 24 hours. At Frontier's suggestion we were forced to book with another airline to get home from Bozeman MT or stay 4 more da..
    Full Fright
    On Monday July 7th, we had our outbound flight 625 from Detroit to Denver delayed due to mechanical problems and ended up being at 4 airports for over 24 hours straight because of missed connecting flights. The flight was supposed to leave at 7:10 pm on Monday to Denver and arrive in Bozeman at 11 pm mountain time. It ended up leaving Detroit at 2:45 am on Tuesday July 8th. We arrived in Denver at 3:45 am mountain time (5:45 am eastern time). We were then sent on a connecting flight to Seattle a..
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  • FURTHER FLIGHT FRIGHT
    stranded, cold, lost baggage
    Summary
    We got stranded, almost no accommodation was provided and the best of it? They lost my baggage.
    Full Fright
    Spokane to Denver, 18 June. Stormy weather in Denver prevented our flight from landing 3 times so we flew to Colorado Springs to refuel. We had to stay on the plane and only 1 of the 3 lavatories was operational - there was a line of about 30 people waiting to use it. An hour later I was close to the lav and had to sit down again for take-off. We got to Denver 2.5 hours late and my connecting flight to Little Rock had already left. After standing in a long line I found out their next flight to L..
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  • FURTHER FLIGHT FRIGHT
    Frontier no longer do flight updates?!?!?!
    Summary
    There were several changes in my flight's schedule and never did I receive any notification from Frontier. I later found out that they "no longer do flight updates."
    Full Fright
    DFW-DEN on 6/14/2014. Arrived at airport at 4.40am to find out that our 6.10am flight was cancelled due to not having a flight crew. There was no notification of such a cancellation, even when we arrived at the airport the monitors still said 'On Time'. There were over 100 people in line at the ticketing counter and only 2 agents at the desk. Hold time on the phone was over 30 mins. Frontier could not get us out that day and we had to be rescheduled for the next day. When I discussed the no noti..
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  • FURTHER FLIGHT FRIGHT
    Awful Customer Service
    Summary
    I am writing again regarding the experience my children and I had on 6/14/14. I originally emailed on 6/17/14 and again on 6/19/14. I also called and was routed to voicemail. I cannot understand how a company does not respond to paying customer within a few days. I rarely feel the need to write a letter to convey my dissatisfaction but it has been one thing after another with Frontier since 6/14/14.
    Full Fright
    My ex-husband and I share custody of our two children Ava age 8 and Gabriel age 6. We split time between Minneapolis and Salt Lake City as I live in Utah and Steve in Minnesota. Ever since Gabriel turned 5 they have been flying Frontier from Minneapolis to Denver and I either fly from Salt Lake City to Denver to meet them or drive to pick them up. On 6/14/14 I opted to fly from SLC to DEN to meet my children and catch the late flight from DEN to SLC that evening. My flight (572) was delayed to D..
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  • FURTHER FLIGHT FRIGHT
    A detailed report of Frontier's Scheme
    Summary
    I am a former rocket scientist, aerospace executive, President of a Utah computer software company, and business entrepreneur. I have read hundreds of online reviews regarding the many different ways that Frontier Airlines ALLEGEDLY uses to purposely deny some persons, that have purchased tickets on SOLD OUT Frontier Flights, a timely issued boarding pass, thus preventing those persons from boarding their Flight, and also allowing Frontier to avoid paying those persons compensation of up to $130..
    Full Fright
    This Frontier rule, combined with the all too often late arrival of Frontier Gate Agents, makes it easy for Frontier Gate Agents to deny some persons a boarding pass on sold out flights, thus saving Frontier up to $1300 per passenger on sold out flights as per 14 CFR 250 rules. And to make things even worse, Frontier then usually imposing a ticket change fee of $75 to $100 or more if you are not issued a valid boarding pass prior to 45 minutes before your flight departs. My wife and I, age 79..
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  • FURTHER FLIGHT FRIGHT
    Once upon a time.... Actually on May 30th
    Summary
    A long-term married couple made their way to the KCI (Kansas City) airport to catch a booked flight on Frontier Airlines. They where ultimately headed to EUG and had a lay-over in DEN. Looking forward to a family reunion and assured all of their information was correct, they headed to check in and pay the $20 for one checked bag. Once that was taken care of, they innocently headed to the gate to board their flight. Oh, the chaos that was waiting for them….
    Full Fright
    At the gate, the female agent made an announcement that all carryons were subject to an additional fee. However, the wife being secure in her printed out paperwork, new that they had packed according to the guidelines at the time of purchase. She boldly went up to the gate attendant to ask what was going on with this announcement, only to be told she needed to pay for her additional carryon. The wife pulled out her papers, printed on the day of booking, showing the baggage guidelines. She shows ..
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  • FURTHER FLIGHT FRIGHT
    Frontier charged me $80 bucks for 2 checked bags and one carry on! WOW!!!!!!
    Summary
    Wow! what more can I say?
    Full Fright
    Ugh! No one at the counter. The sign says check-in available 3 hours prior to departure. Staff was 10 minutes late but seemed like nice people. Clearly they're understaffed. Based on my experience I'll choose a different airline in the future. That's just my opinion
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  • FURTHER FLIGHT FRIGHT
    at least other airlines care for their passengers even if it cost a BIT more than Frontier
    Summary
    I chose to fly with Frontier because of their low prices. I was not aware that this meant I was sacrificing any type of customer service.
    Full Fright
    I booked a flight from CVG, I had not received the online check in email and was not at a place where I had access to a printer so thought it would be easy enough to check in at the counter. This was incorrect, there was no kiosk and the line was quite long, with several people ahead of me checking bags. Although it was not mentioned in any of my emails, Frontier seems to have a strict policy that they will not check you in if your flight is 45 mins or less to boarding. Although we were all in l..
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  • FURTHER FLIGHT FRIGHT
    I had paid a premium fee!! But the service is not!
    Summary
    Used Google flight comparison tool to choose round trip flight for 2 to Cancun from IND. Tried many scenarios and the cheaper flights all had long (many hr) connections going one way or the other. Ended up choosing non-stop flight via Frontier flights 88/89 on 4/5 & 4/12. Google handed me off to Frontier website to make reservations. I had trouble getting through the site, as many "options" were not clear. Had particular problems with a page where I was to choose seating. It was unclear how to p..
    Full Fright
    Arrived at airport on 4/5 and check-in went smoothly. At the gate, the time for boarding came and went, with no announcements. Departure time went to 2 hrs later; no explanations. The departure time then moved to 4+ hrs later; no explanations. People were confused and getting upset, and the only person staffing the gate had no explanations. At about the original time for departure, someone showed up at the gate who indicated we would be going out on time... but to Denver instead of Cancun!! Appa..
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  • FURTHER FLIGHT FRIGHT
    Frontier worst customer service of entire life
    Summary
    y husband and I got to the airport to discover that the flight had been delayed 10 HOURS.
    Full Fright
    There was ONLY ONE PERSON BEHIND THE DESK to reroute an entire planeful of people. We got in line and the line had barely moved in 2 HOURS. I called Frontier while waiting-the person I spoke with never apologized, and said the next time we could get out to our destination was 5 DAYS FROM THEN. UNBELIEVABLE. I then went to the American Airlines counter-they said if Frontier was willing to release the first half of our tickets they would be glad to honor them. I called Frontier again and THEY R..
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  • FURTHER FLIGHT FRIGHT
    ASked for wheelchair assistance and I pushed the passenger from gate to plane
    Summary
    They provide no her for someone in wheelchair.
    Full Fright
    FLT 772 Las to Den 935am 2/21 Flt delayed so when attendant came to get us on the plane, he left .When it came time to board, I asked for help with the wheelchair- no one stepped up to help and only shrugged their shoulders SO, I had to push the chair from the gate to the plane- I'M not 30 years old and holding the chair back going down he ramp was difficult on my shoulders...when we got to the plane, a passenger helped Jim out of the chair. The attendant came to us later in the flight and ha..
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  • FURTHER FLIGHT FRIGHT
    They do have an attitude
    Summary
    They showed some attitude, which I didn't return, but they acted like I am the one showing them some attitude. They even said I was yelling at them when I was talking in a nice tone.
    Full Fright
    I'm writing to relay my experience with Frontier 2/18/14 in Houston (IAH) and express my complete dissatisfaction with Frontier. I flew on a ticket that I purchased in September of 2013. As with nearly every flight I've ever been on, I flew with a 22" carry-on that is widely accepted as the industry standard for carry-ons. Prior to boarding, I was in line and overheard the gate agent (Miriam) yell out to people that they needed to check their bags. Her tone was overly forceful and not friendly i..
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  • FURTHER FLIGHT FRIGHT
    Okay, but be on time.
    Summary
    Single handedly the worst flight I have ever had.
    Full Fright
    I arrived to the airport 1 1/2 hours before my flight, which has never been a problem at any other airport or airline. When I arrived at Trenton Airport in NJ all of the self serve kiosks were "out of service" and there was a 60 person line with only one available attendant at the counter. After waiting in line for 30 minutes and not moving everyone that was waiting in line for my flight was told we would not be allowed to board and would have to make other flight arrangements. So not only did w..
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  • FURTHER FLIGHT FRIGHT
    Awful! Worst airlines I have ever had to deal with!
    Summary
    I had to fly my 12 year old sister home as an unaccompanied minor, which required us to wait in a special line. We thought things will go well. But we're wrong.
    Full Fright
    There were two lines and both looked reasonably short, plus she only had a carry on so we thought we would be through the line pretty quick. Boy was I wrong. We weren't moving and it turns out because 1 check in counter was empty and we only had 2 people working our line and they BOTH were only working our line in between the regular check in (which had lines on both sides of us and were extremely long). We stood in line for an hour and by time we were to the front every one of the adults escort..
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Fright 1 to 21 of 56 frights
Frontier Failures
NOTABLE FRIGHTS
 SO YOU(FRONTIER AIRLINES) GET AROUND BAGGAGE PROBLEMS BY MAKING NO ONE AVAILABLE TO TALK TO AT BAGGAGE CLAIM. 

Wally

 But Frontier has LIED, telling AMEX we flew all four segments which is an absolute lie! 

Sage

 Cheaper isn't always better. 

Wolfe

 Worst Airline. Flights always delayed. Poor customer service. Delayed over 3 hours in Denver. I would never fly this Airline. Service has gone down hill over the past few years. 

furious passenger

 "I detect an accent. Do you understand English?" - Frontier staff... This is clearly discrimination!! 

Helena