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  • FEATURED FLIGHT FRIGHT
    On a Classic Plus
    Summary
    They have all these rules about when we are to check in etc but when we get there to check in where are they?
    Full Fright
    The Sky Harbor ticket counter was horrible. Not only did we have to wait on them for 15+ minutes when they did show up they sauntered like they had all day. No comments to anyone about our wait. We happened to be first and actually got our bags tagged after the sixth person in line behind us. The gal "helping" us was rude and I swear moving as slow as she could. Maybe I should not have said anything about being there first! I have over 200k frequent flyer miles-Southwest here I come!
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  • FURTHER FLIGHT FRIGHT
    I am cancelling ALL my pre-booked flights with Frontier!
    Summary
    I tried to fly from MPLA to Denver on 10 August 2014. The flight was delayed by four hours. Even though there were other Frontier flights leaving between the original departure time and the new departure time, staff refused to accommodate any customers in any way. They would not put us on standby. They refuse to help us with a new flight.
    Full Fright
    We got to the MPLS airport two hours early. There was no security wait. Unfortunately, the Frontier ticket staff wasn't there. I stood in front of an empty counter for 45 minutes. When the staff finally arrived, the security line had 45 minutes wait. I didn't know that my flight was delayed. There were zero announcements. After waiting for 45 minutes waiting to talk to the people at the gate ticket counter, I asked the lady, who identified herself as Candy, she didn't have a name tag, said that ..
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  • FURTHER FLIGHT FRIGHT
    There's noone at Frontier's counter
    Summary
    I had checked in online and printed boarding passes and coupons for my luggage. I arrived at the Madison WI airport 40 minutes prior to my flight. Madison is a small airport and usually does not take much time to check luggage and get to the gate. The Frontier desk was closed.
    Full Fright
    There was a sign on the counter stating someone would return after the flight left. We did not make our flight to Seattle. I think it would be most helpful if Frontier stated on their website that the gates close 45 minutes prior to take off and that you will not be able to board your plane. I paid $75 to get a flight out a day later. I asked if I could travel to a nearby airport and take their flight later in the day to Seattle and I was told this was not an option unless I wanted to pay full f..
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  • FURTHER FLIGHT FRIGHT
    We were left to find a solution to our problems brought about by Frontier's ridiculous policies
    Summary
    I arrived at the Sioux City airport an hour before my flight. It's a very small airport with just a few flights and a few gates going at one time. 30 minutes prior to my flight, the man at the ticket counter announced they were closing the check-in desk and no one else would be able to print boarding passes or check luggage.
    Full Fright
    I had checked-in previously from home and just needed a boarding pass printed. Frontier did not have a single self- service kiosk at the airport so I wouldn't have to wait in line with people who needed to check baggage. Myself and about 12 other people had been in line for 30 minutes but were turned away from our flight because they closed the desk. The next option they presented was rebooking in Omaha which is a 90 minute drive without offering a complimentary rebooking or even a discounted ti..
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  • FURTHER FLIGHT FRIGHT
    A detailed report of Frontier's Scheme
    Summary
    I am a former rocket scientist, aerospace executive, President of a Utah computer software company, and business entrepreneur. I have read hundreds of online reviews regarding the many different ways that Frontier Airlines ALLEGEDLY uses to purposely deny some persons, that have purchased tickets on SOLD OUT Frontier Flights, a timely issued boarding pass, thus preventing those persons from boarding their Flight, and also allowing Frontier to avoid paying those persons compensation of up to $130..
    Full Fright
    This Frontier rule, combined with the all too often late arrival of Frontier Gate Agents, makes it easy for Frontier Gate Agents to deny some persons a boarding pass on sold out flights, thus saving Frontier up to $1300 per passenger on sold out flights as per 14 CFR 250 rules. And to make things even worse, Frontier then usually imposing a ticket change fee of $75 to $100 or more if you are not issued a valid boarding pass prior to 45 minutes before your flight departs. My wife and I, age 79..
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  • FURTHER FLIGHT FRIGHT
    Missed a flight when I got to the airport an hour before it left
    Summary
    Frontier Airlines is absolute trash.I could have booked a flight with a decent airline for the same price. Here's why:
    Full Fright
    I got to the airport at 11:00 when my flight left at 11:50. By the time I got to the unmanned kiosk to check in, it was approximately 11:07. When I tried to check in, the automated kiosk "could not find my information in the system." I then proceeded to go to the ticket counter to find out what the deal was. By the time I got to the attendant it was 11:25, still enough time to make my flight. He informed me that because I was 2 minutes late to check in (remember the kiosk) that my seat had be..
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  • FURTHER FLIGHT FRIGHT
    a Southwest person checked us in
    Summary
    Yes. You read it right. A Southwest personnel checked us in for our Frontier flight because Frontier staff are nowhere to be found.
    Full Fright
    Our flight from Seattle to Branson and back was the worst experience ever. I felt at each terminal that it was their first day in business and they had not worked the bugs out of the system. All the employees seem to be angry about something, poor morale and no idea of what customer service is all about. The only good thing about this trip was leaving the Branson airport, my wife and I arrived there early, no Frontier people there, however a Southwest agent checked us in and we had absolutely no..
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    Luther G

    From:    
    To:  
    Flight Date: 5/21/2014
  • FURTHER FLIGHT FRIGHT
    Frontier has frauded me.... TWICE..... on same trip.
    Summary
    See my customer complaints below. Have not heard a peep from them. Is this legal???? I would be first to sign up for a class action suit on these fraudsters.
    Full Fright
    Complaint #1 - Outbound - Phoenix to Nashville Regarding ticket ** and ticket **. We tried to print boarding passes online this morning 5.18.2014 but received error message from Frontier website stating, "Your reservation requires special handling. Please proceed to airport for check-in." I never have issues printing boarding passes and was not expecting to have this issue this morning before leaving home. We arrived at Frontier ticket counter at 6:10 am to print boarding passes at kiosk but ..
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  • FURTHER FLIGHT FRIGHT
    Frontier charged me $80 bucks for 2 checked bags and one carry on! WOW!!!!!!
    Summary
    Wow! what more can I say?
    Full Fright
    Ugh! No one at the counter. The sign says check-in available 3 hours prior to departure. Staff was 10 minutes late but seemed like nice people. Clearly they're understaffed. Based on my experience I'll choose a different airline in the future. That's just my opinion
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  • FURTHER FLIGHT FRIGHT
    I'd rather be on a 26-hour bus ride next time.
    Summary
    I tried to fly from Fresno to Denver today. Unfortunately, when I arrived, there was no one at check in to - you know - check me in. I eventually discovered there were no kiosks in this airport.
    Full Fright
    Went to other airline desks for help, and after running around for a while and talking to others who also needed to check in, a woman finally arrived at the desk only to loudly and grumpily inform us all that "You are late, you have missed your flight, there is nothing I can do. We only fly out every other day, so the soonest flight out is Monday. (Which was a lie, by the way. It's actually Tuesday)" Tried to investigate other options and ask for a supervisor, but, like a broken record, she simp..
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  • FURTHER FLIGHT FRIGHT
    Extremely disrespectful
    Summary
    Word to the wise, skip Frontier and pay what little extra may be required to fly an airline where there is customer service. I am a million mile flyer with American and have never had a bag lost or treated disrespectfully.
    Full Fright
    Last night, I was booked on Frontier flight #142 from Seattle to Denver. The flight was delayed from 7:37PM to 11:03PM. I checked in the night before and tracked the flight and knew it was delayed because of weather. I arrived at the airport a little after 9PM and went to the Frontier ticket counter no one there. Signs on the counter directed passengers to the kiosks across from the counter. They were not operational. I waited at the ticket counter until 9:28PM and called Frontier customer servi..
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  • FURTHER FLIGHT FRIGHT
    More payment
    Summary
    I was in the airport for more than an hour before my flight, but I didn't get to fly. Now they want me to pay some more to rebook it.
    Full Fright
    Was 1 hour to 45 minutes early for flight that I was checked in online for. Due to rude and missing employees, I was unable to get on the flight that I was there for. $75 ticket and they want $100 to rebook it. When try to file a complaint with airline, I try talking to two people only to be hung up on. The third phone call to get help, I give the confirmation number, the lady mumbles under her breath and hangs up on me.
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  • FURTHER FLIGHT FRIGHT
    Cold treatment
    Summary
    We were at the airport even before the 45 minute "cut-off" time but their employees were not. And because of this, WE need to pay and additional $100 EACH to rebook our flight 2DAYS AFTER!!!
    Full Fright
    My girlfriend and I arrived prior to the 45 minute deadline Frontier asks of its customers. The flight was delayed 21 minutes which gave us additional time; however, no employees were at the counter and the kiosk was not working. I went to security who told me that the frontier staff has to work outside loading the plane before each flight. The problem is they were outside prior to the original time and not the delayed time. Security let us know they would not be back inside until the plane took..
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  • FURTHER FLIGHT FRIGHT
    lost luggage and stole out of
    Summary
    My husband and I have been traveling once or twice a year for 28 years of marriage. We have been to the Caribbean, Japan, Hawaii, and also 11 cruises where you leave your luggage outside your stateroom the night before you depart. Never have we had anything happen to us like this, on a 3 hour direct flight. The fun vacation we expected became a nightmare.
    Full Fright
    We started out on our Funjet Vacation with a direct 3 hour flight to Cancun Mexico, October 16th on Frontier flight #16. We were to depart at 6:35am. They made an announcement that since it was a direct charter flight and everyone was on board we were leaving early which was 6:15am, everyone was so excited. The next announcement was the baggage belt broke loading the luggage and they had to load 18 more suitcases. So we landed in Mexico, nothing more was said about the luggage situation to an..
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  • FURTHER FLIGHT FRIGHT
    "we are a small airline with few employees."
    Summary
    Wow, this airline has gone so far down hill. Austin to Denver, delayed with no explanation.....lied to about departing flight time...missed flight...bitchy attendant with no apologies. another person stepped in and took care of me. Return flight, snowboard and gear never arrived, no explanation, was in Denver 3 hours before flight! They owe me time and money, they would have charged my extra for so many things. Shitty airline! pay the extra with others...nickel and dimers and worthless
    Full Fright
    OK, quick update. I had to leave 4 messages and called about 20 times at Austin's Frontier Baggage and still didn't get a call back. I finally called airport security and had them call Frontier in order to get a call back. The lady said "we are a small airline with few employees." When asked what her name was, I was told "Amy" with no last name. I found out it wasn't "Amy" rather a back up for Amy. I finally went drove down to the Austin airport and the lady in baggage was just avoiding all ca..
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  • FURTHER FLIGHT FRIGHT
    what kind of company policy do you have Frontier?
    Summary
    My experience with Frontier includes a delayed flight, no one to inquire about it, deal with their 45-min policy, additional fees, and so much wasted time
    Full Fright
    I too had a negative experience today based on the oh-so-strict "45 minute rule" First my flight was delayed by two hours so I figured I would wait to leave my house. I checked in online and when I arrived at the kiosk/ticket counter, there was no one there. I had a bag and a snowboard to check. I ended up calling the 800 customer service line and was told that I needed to come check in at the regularly scheduled time not 45 minutes before the rescheduled time. There is really no way I could hav..
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  • FURTHER FLIGHT FRIGHT
    The story behind why I refused a $150 discount
    Summary
    Frontier offered me a $150 discount to atone for the horrendous experience I had. And I rejected it - that's how bad this airline is. While you could certainly complain about all the fees (you have to pay for a coke? seriously) they add on, I have a different kind of complaint.
    Full Fright
    I was flying from Portland to Minneapolis and I got an e-mail that the flight was delayed about 2 hours. So I waited until 90 minutes before the flight was scheduled to depart and check in at their desk. They told me that there was a problem with the connecting flight and to wait for 5 minutes while they figured out a new flight for us. That was the beginning of a 2 hour wait, during which 4 planes departed (that I missed) because Frontier: A. Has an employee who tells you "wait 5 minutes," whe..
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  • FURTHER FLIGHT FRIGHT
    your going downhill frontier
    Summary
    I haven't flown Frontier since the fall of 2012, and swore I'd never fly them again, and I haven't. Since 2002, they have been sliding downward fast. Things got many magnitudes worse after Republic bought them in 2009.
    Full Fright
    In 2013, they were rated one of the worst of all airlines in N. America, which is saying a lot, and right on the money, IMO. I've flown some really scary airlines in my years of traveling the globe, but the way people are treated by Frontier, is even worse than United, which I quit flying in 2008, for very similar reason, mainly, late flights, very poor customer service, fee gouging, and cramped seating! I'm only 5'1" tall and weigh around 125 pounds and I'm uncomfortable on Frontier's planes. ..
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  • FURTHER FLIGHT FRIGHT
    Never fly it again!
    Summary
    My friend and I experienced the worst flight ever with Frontier in one of our trips from DFW.
    Full Fright
    It's a really unpleasant situation. My friend and I tried to check in online the night before our trip but it did not work because of "technical problems". We went to the DFW airport at 5:30am while our plane was at 6:20. The self check machine declined our request so we had to wait in line. It was not a long line but obviously people in front of us had problems and only one assistant was working! When it was our turn, the lady said they have already given our seats away and she also said that w..
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  • FURTHER FLIGHT FRIGHT
    First and last ride with Frontier
    Summary
    This was my first time flying with Frontier, and last. Read on to know why.
    Full Fright
    This was my first time flying with Frontier, and last. Booked it through one of the search engines. Frontier came up on my return flights and was about $20 cheaper than the next one. I wasn't expecting much, thinking it's just a typical domestic airline. Boy, I was so wrong, should have read the fine prints: 1) $35 for the first carry-on at check-in, $50 at the gate, 2) no staff at check-in count to help, 3) extra fees for seats in the front 2/3 of the plane and most aisles and windows, and 4) ..
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  • FURTHER FLIGHT FRIGHT
    Some thing with Frontier are not bearable
    Summary
    The delays and services, not to mention the employees make Frontier the worst airline in my opinion.
    Full Fright
    My BF booked a flight from IAH to SNA with a connection in Denver. His flight out of Houston was supposed to leave at 6:55 and arrive in Denver at 8:20. His connecting flight was scheduled to leave Denver at 8:59. He's at the airport in Houston and there is NO ONE at the gate. The screens at the airport all say that the first leg of his flight is still on time but other passages have said that the flight is in fact delayed. 45 minutes before we are scheduled to depart, a very unhelpful attendant..
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Fright 1 to 21 of 47 frights
Frontier Failures
NOTABLE FRIGHTS
 SO YOU(FRONTIER AIRLINES) GET AROUND BAGGAGE PROBLEMS BY MAKING NO ONE AVAILABLE TO TALK TO AT BAGGAGE CLAIM. 

Wally

 But Frontier has LIED, telling AMEX we flew all four segments which is an absolute lie! 

Sage

 ...we were short a stewardess for our flight and we had to wait for them to arrive from another city...Completely unacceptable. 

Danielle

 This airline is an absolute joke, they nickel and dime you for everything, there is no customer service, and apparently the idea of a flight going as planned is impossible. With the arrival of United and Delta to our area never again will I fly with Frontier 

pissed_passenger

 Worst Airline. Flights always delayed. Poor customer service. Delayed over 3 hours in Denver. I would never fly this Airline. Service has gone down hill over the past few years. 

furious passenger