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  • FEATURED FLIGHT FRIGHT
    We were treated poorly and forced to pay fee $50.00 for personal items by a front desk.
    Summary
    We got the Orlando airport.The front desk lady attendant took our itinerary asked us to measure the our two bags. They were fit the smaller frame which was 18x14x8. But she insisted on that we need to have them checked-in. We did not want to because bags were not the size of carry-on so that we did not want to waiting for the luggage when we arrive to TTN. So we moved in the items out to make room in the bags.
    Full Fright
    She gave us contempt look and said the air plane had 5 minutes to close the gate. We asked if we could just checking one piece because the other one was empty. She rudely replied that it was our problem. She kept reminding us that it was us who was trying to change airline policy. She says, if we did not pay $50.00 we would be paying $70.00 when boarding at the gate. We thought that Frontier airline did not allow any personal belongs to get on the air plane. So, we were hurriedly but reluctan..
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  • FURTHER FLIGHT FRIGHT
    Cancelled flight 8/8. .
    Summary
    I had scheduled a flight for July 30th, changed date till Aug 8th and paid $75.00 to change flight dates.Showed up for flight only to be told the flight was cancelled.
    Full Fright
    They will not refund my change fee and I got nothing for this. Is this how you stay afloat? Ripping people off. No email,message etc from airline. No reason for cancellation. The other airline were still flying in and out of Chicago they gave weather as the excuse when I called on 8/14 . No one even said they were sorry, Russ were very rude, as the "Face" of that speaks volumes. They told us all flights were booked till Wed the 13th, our return date. I feel I should be refunded my $75.00 s..
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  • FURTHER FLIGHT FRIGHT
    LOst a family of 6
    Summary
    Frontier got away with an issue with my flight but they definitely will not get anymore of my family's business.
    Full Fright
    I inadvertently booked a return flight on Frontier 30 days later than originally intended (31 August instead of 31 July). When I discovered the error, I called Frontier and asked that they please work with me and rebook the flight on the correct day without assessing the customary $75 change fee by considering that I just made a simple mistake. I went thru three levels of supervisors, only to end up with a very rude agent named Neta (Agent sign TNS) who just repeatedly told me "no" and refused t..
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  • FURTHER FLIGHT FRIGHT
    We were left to find a solution to our problems brought about by Frontier's ridiculous policies
    Summary
    I arrived at the Sioux City airport an hour before my flight. It's a very small airport with just a few flights and a few gates going at one time. 30 minutes prior to my flight, the man at the ticket counter announced they were closing the check-in desk and no one else would be able to print boarding passes or check luggage.
    Full Fright
    I had checked-in previously from home and just needed a boarding pass printed. Frontier did not have a single self- service kiosk at the airport so I wouldn't have to wait in line with people who needed to check baggage. Myself and about 12 other people had been in line for 30 minutes but were turned away from our flight because they closed the desk. The next option they presented was rebooking in Omaha which is a 90 minute drive without offering a complimentary rebooking or even a discounted ti..
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  • FURTHER FLIGHT FRIGHT
    My flight was cancelled, and my luggage was lost
    Summary
    My flight #166 from Denver to Madison was cancelled on Wed., JUne 18th.then I was delayed in Denver for 48 hours, with no options except to fly out on Friday, June 20th on flight #166. But it doesn't end here.
    Full Fright
    Then my luggage did not arrive, and I did not hear about it for 37 and a half hours. I spent many hours on the phone with Frontier Airlines, and waited 48 minutes, then 32 minture, then trying to locate my luggage another 38 minutes, and was given a # to call that was a woman's home phone number. I missed several important dr. appts., my medicines, my personal items, my electronics, and outfits I planned to wear to an important event on Sunday. Plus the stress all of this put on my body. I mi..
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  • FURTHER FLIGHT FRIGHT
    Awful Customer Service
    Summary
    I am writing again regarding the experience my children and I had on 6/14/14. I originally emailed on 6/17/14 and again on 6/19/14. I also called and was routed to voicemail. I cannot understand how a company does not respond to paying customer within a few days. I rarely feel the need to write a letter to convey my dissatisfaction but it has been one thing after another with Frontier since 6/14/14.
    Full Fright
    My ex-husband and I share custody of our two children Ava age 8 and Gabriel age 6. We split time between Minneapolis and Salt Lake City as I live in Utah and Steve in Minnesota. Ever since Gabriel turned 5 they have been flying Frontier from Minneapolis to Denver and I either fly from Salt Lake City to Denver to meet them or drive to pick them up. On 6/14/14 I opted to fly from SLC to DEN to meet my children and catch the late flight from DEN to SLC that evening. My flight (572) was delayed to D..
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  • FURTHER FLIGHT FRIGHT
    A detailed report of Frontier's Scheme
    Summary
    I am a former rocket scientist, aerospace executive, President of a Utah computer software company, and business entrepreneur. I have read hundreds of online reviews regarding the many different ways that Frontier Airlines ALLEGEDLY uses to purposely deny some persons, that have purchased tickets on SOLD OUT Frontier Flights, a timely issued boarding pass, thus preventing those persons from boarding their Flight, and also allowing Frontier to avoid paying those persons compensation of up to $130..
    Full Fright
    This Frontier rule, combined with the all too often late arrival of Frontier Gate Agents, makes it easy for Frontier Gate Agents to deny some persons a boarding pass on sold out flights, thus saving Frontier up to $1300 per passenger on sold out flights as per 14 CFR 250 rules. And to make things even worse, Frontier then usually imposing a ticket change fee of $75 to $100 or more if you are not issued a valid boarding pass prior to 45 minutes before your flight departs. My wife and I, age 79..
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  • FURTHER FLIGHT FRIGHT
    Improper or inferior service
    Summary
    Frontier airlines refused to honor my e-ticket on a recent flight. I checked-in online, however the boarding pass provided would not allow for travel.
    Full Fright
    I was scheduled to fly from MSN to DEN on June 5, 2014 with Frontier Airlines. Several hours before that flight I checked in online and proceeded to the airport. At the TSA security check-point I was apprised that my Frontier Airlines boarding pass would not scan and I was instructed to visit their ticket agent. The ticket agent line had several customers in it, and after a short time it was revealed that all of them had the same problem I did: they were checked in but needed additional document..
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  • FURTHER FLIGHT FRIGHT
    Two missed flights, their fault, no refund or help, hours and hundreds of dollars wasted!
    Summary
    The first flight left 20 minutes early, and a $75 fee was issued to get the next one, supposedly 45 mins later.First off, later I was told that 75 fee was not supposed to happen because it was not my fault, but they didn't refund it anyways.
    Full Fright
    The next flight was 1.5 hours late and after already going through security and stepping outside to smoke a cigarette, I was held in security for 45 minutes for no reason. That made me miss that flight and I was told "too bad" they wouldn't help me get another plane trip and didn't refund my ticket price (they offered a measly $250 credit that I had to use there). Wasted about $500 and spent 6 grueling hours at the airport.I will NEVER fly Frontier again, and will try to sue them for stealing..
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  • FURTHER FLIGHT FRIGHT
    overbooking caused inconvenience to more than a dozen passengers
    Summary
    I had a flight to return to San Diego on May 30th. I had a confirmation and everything to prove I was to fly out at 6:45 A.M.
    Full Fright
    When I arrived at the airport, I am many other people were told we MISSED our flight which in fact was not true because they were still loading the plane. The real truth is YOU overbooked and put us, about 15 people at an inconvenience. I had to book another flight through one of the airlines there at an unreal,ridiculous price of almost $800.00 just to get to San Diego. That is outrageous as well as you overbooking just to make sure you have every seat occupied. I want half of my fare returned ..
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  • FURTHER FLIGHT FRIGHT
    flight cancelled, no explanation, no effort to rebook or help
    Summary
    With our flight cancelled, we have to find our own way to fly to a city near Wilmington.
    Full Fright
    They cancelled our flight from Orlando to Wilmington at the last minute saying the plane did not ever leave Denver. They said maybe they could get us on a flight in 3 days! They would not help even help us find another airline to fly. They just gave us a business card with a 1-800-432-1359 number on it. This had a 67 minute wait time. We had to pay top dollar at US Air to get to a city close to Wilmington.
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  • FURTHER FLIGHT FRIGHT
    Hands down worst customer service of any airline/company
    Summary
    I first attempted to call their customer service line to resolve my problem, and everytime I called there was a 45+ minute wait, so I emailed instead. But issue still didn't get resolved.
    Full Fright
    Keep in mind it takes them 3-4 days to respond to emails (which I find unacceptable) so I tried to work it out with them for a few weeks. Following my initial complaint, the customer service rep went in and deleted all my airline miles I had accumulated, seeing as how my initial contact with them was resolving and issue on using them. Second, they didn't even bother to tell me they deleted the miles, they tried to play me for being ignorant and said I had no miles. Three weeks of battling with t..
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  • FURTHER FLIGHT FRIGHT
    stuck in San Diego
    Summary
    So my brother can't get to San Diego because the airline screwed him over.
    Full Fright
    According to them he arrived a few minutes "late" and would not allow him to board. (He knows the recommended arrival time and arrived with plenty of time to check in, etc) He watched from the sidelines as the plane took off without him. Now he has no way of getting here without paying thousands of dollars. The lack of concern he has been dealing with is atrocious. Thank you very much Frontier Airlines, for not caring about your customers. We won't be using your airline again and we will be sure..
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  • FURTHER FLIGHT FRIGHT
    flight cancellation May 13. 2014
    Summary
    My daughter and I flew in on frontier from Washington St to Denver on the 13th of May had an connecting fly to Midway-Chicago.Due to a problem in the Chicago areas the flight was cancelled.
    Full Fright
    At the gate desk was never treated so rudely, when asked if we should wait there we were rudely told thats up to you.When asked if there would be flights the next day we were ya somewhere between 6am and 12pm, when asked if we could get help with area lodging we dont have that, then one person slapped down a pink piece of paper. Have flown all over the world and never never been treated so bad, and in the future will fly other airlines do not want to experience this again.
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  • FURTHER FLIGHT FRIGHT
    A lot of problems with Frontier
    Summary
    If you want to arrive at your destination on time or at all......i would suggest that you use any other airline!!
    Full Fright
    On Sunday, April 12, 2014 the portion of our flight from Las Vegas to Denver (Flight 778) was delayed 3 hours due to snow/weather in Denver, however, the attendants held us for an additional 40 minutes at the gate because passanges had booked other flights and there was 3 empty seats. They brought 4 people over to fill the 3 seats (I am not a genuiss, but someone can not count), and then had to figure out which person was not going to stay/who had get off the plane, by the time we got to Denver ..
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  • FURTHER FLIGHT FRIGHT
    Frontier worst customer service of entire life
    Summary
    y husband and I got to the airport to discover that the flight had been delayed 10 HOURS.
    Full Fright
    There was ONLY ONE PERSON BEHIND THE DESK to reroute an entire planeful of people. We got in line and the line had barely moved in 2 HOURS. I called Frontier while waiting-the person I spoke with never apologized, and said the next time we could get out to our destination was 5 DAYS FROM THEN. UNBELIEVABLE. I then went to the American Airlines counter-they said if Frontier was willing to release the first half of our tickets they would be glad to honor them. I called Frontier again and THEY R..
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  • FURTHER FLIGHT FRIGHT
    The weather was nobody's fault
    Summary
    Having bad weather is nobody's fault but Frontier used it to take advantage of the passenger who were not able to make it on their flights!
    Full Fright
    I was scheduled to leave on 2/13/14 for a family weekend in Chicago, unfortunately a Nor'easter hit our area! Over a foot of snow, high winds, state of emergency in NJ, PA, NY and Delaware! The flight was delayed but not canceled. Our problem was we couldn't risk our lives to get to the airport! I tried calling the airlines and I had to wait up to an hour and a half to talk to someone who was very rude and told me it wasn't the airline's fault (the weather). Their policy is you have to fly withi..
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  • FURTHER FLIGHT FRIGHT
    stranded for 3 days no help given
    Summary
    Frontier cancelled my flight to denver which was a stop en route to milwaukee.I tried calling and got a hold of no one.
    Full Fright
    I went to the airport and spoke to frontier employee who stated they could not get me home until rhurs I was supposed to fly home mon. Morning. Frontier stated there was nothing they could do and offered only a hotel discount coupon. This is unacceptable to displace someone for 3 nights. So I paid 377 bucks for my flight which I used one way. My 25.00 carry on bag fee was not refunded. I paid my own money to fly to duluth, mn on another airline. Rental car and hotel expense incurred.Horrib..
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  • FURTHER FLIGHT FRIGHT
    Avoid this airline
    Summary
    The flight was canceled and nobody to talk to. Flight the next day also delayed and they do not refund.
    Full Fright
    First time tried Frontier, didnt like it at all. My flight was DENVER -CHICAGO1.6 nd at 10.20 but flight canceled. I waited almost 4 hours to see costumer service. Thats crazy. When i finally see them, they told me there is no fight until next friday. But there was a another chance to go FROM DENVER-to Milwaukee at 2.30 but flight delayed. So, i needed ti wait until 5pm to milwaukee. How can i go to chicago from milwaukee? I asked them refund but they said only if u change ur ticket. Thats ridic..
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  • FURTHER FLIGHT FRIGHT
    Spent more than saved
    Summary
    Booking with Frontier got me spending more than actually saving some. Their hidden fees, when added up, will cost more than the airfare of other airlines that don't have hidden charges.
    Full Fright
    We booked two trips using Frontier Airlines and Cheapoair. What a mistake. My fault because I made the reservations and paid the money. After I read the fine print, I found we had to pay $25 for carry-on as well as checked bags...each! I was angry then. Southwest was only $15 more expensive But I wanted to try something new. What a dummy! Then we had a major illness in family. Couldn't get refund and rebooking cost as much as original tickets. Lost a bunch. Wish I would have chosen Southwest Air..
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  • FURTHER FLIGHT FRIGHT
    Typical American corporate thieves
    Summary
    Frontier is scheming to get as much as they can from passengers. Even from the ones who do not go to the actual flight.
    Full Fright
    I booked a RT ticket for $366 in December of last year. I cancelled 2 days before the flight. I was told by their representative "Rosie" that I could use the ticket up to one year. When I called to book a new flight, they said that the ticket was used. After an hour of disagreement with the Frontier phone jockey she turned me over to a supervisor when she was unable to tell me who used my ticket. FINALLY a supervisor got on the phone and said, "Mr. **, the ticket was not used by anyone, however,..
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Fright 1 to 21 of 67 frights
Frontier Failures
NOTABLE FRIGHTS
 Air crew forced us to violate FAA’s on-board regulations! 

JD

 But Frontier has LIED, telling AMEX we flew all four segments which is an absolute lie! 

Sage

 ...we were short a stewardess for our flight and we had to wait for them to arrive from another city...Completely unacceptable. 

Danielle

 This airline is an absolute joke, they nickel and dime you for everything, there is no customer service, and apparently the idea of a flight going as planned is impossible. With the arrival of United and Delta to our area never again will I fly with Frontier 

pissed_passenger

 This airline is awful. They nickel and dime you, they are rude and unorganized. I will never fly this airline again...EVER 

Meg