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  • FEATURED FLIGHT FRIGHT
    I am still at the airport
    Summary
    We've been delayed for about 24 hours now. ANd there is nothing Frontier is doing.
    Full Fright
    I am a medical student in Omaha and took a quick trip out to Durango with friends. The airplane broke down before the scheduled departure, the mechanic was not available, I missed my connection in Denver and have been here for the last 24-27 hours. Apparently Frontier does not work with other airlines - or other airlines don't work with Frontier. The two men at the gate where I was on standby were less than courteous, the ladies at the customer desk were nice but unhelpful. They have no way of c..
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  • FURTHER FLIGHT FRIGHT
    Address your problems Frontier and you have to realize that there are a lot!
    Summary
    I flew yesterday from Trenton to Ft. Lauderdale. Was very excited to be flying from Trenton - much more convenient than going to Newark or Philadelphia. Check in was fine - security easy and waiting area adequate. The problem came when the flight was delayed for 9 hours - yes 9 hours.
    Full Fright
    I spent the entire day and evening at the airport. the problem is two-fold - why I am not likely to fly Frontier again: 1) The communication throughout the ordeal was worse than awful - it is pretty clear that they knew early on that this was going to be a horrific wait. They kept stringing us along - many of us could have gone home for the day, but instead we were there not knowing what was going on. 2) Second issue - staff are incredibly rude. Staff upstairs at check in were great, but those i..
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  • FURTHER FLIGHT FRIGHT
    I never used Frontier before, and now I realized I shouldn't have tried even once
    Summary
    I never used Frontier before, so I took a gamble for a weekend trip. I guess I shouldn't have made the risk.
    Full Fright
    My flight was scheduled to leave at 3.13pm. I was not told of any delay until I was at airport with bags in hand. Personnel were more concerned about the size of bags rather than telling us of a delay. We were delayed to the aircraft flying to Tampa first and coming back to Trenton. We finally got on board at 5.30 for a 5.50 departure and then were delayed as a passenger was injured trying to get onto plane. After that hour delay, the captain stated that there was some issues with the plane's lo..
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  • FURTHER FLIGHT FRIGHT
    because of a door pin
    Summary
    My first flight with Frontier got delayed because of a door pin maintenance and because of that, I will make sure that will be the last.
    Full Fright
    I flew Frontier for the first and only time yesterday. My scheduled 5:40pm flight from TTN to CVG did not leave until 9:44pm. I had signed up for alerts in case of a delay and was not notified until i arrived at the airport. The counter staff were extremely rude and uninformative, offered no explanation except " I think there was no air traffic controller at one of the stops". I did receive an email apology and offered a $75 credit for a future flight which they could give me a free flight and ..
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  • FURTHER FLIGHT FRIGHT
    It definitely costs more to fly with Frontier
    Summary
    I thought flying with Frontier would be a lot less than on other airlines. Boy, I was so wrong. By the time you add up all the fees, then throw in the delay, it costs more to fly Frontier. Never again!
    Full Fright
    The flight was several hours late leaving, resulting in missing events in L A. & costing much more for the car. Persons I was meeting were forced to rent a hotel room near the airport because we were so late. Gates were switched 3 times, the plane was broken then fixed, then broken again. Another plane was brought in (another delay). I had paid for an "upgrade" (upgrade from steerage to what?). The upgraded seat was the size of the smallest seat on competitors. Luggage fees are ridiculous and ad..
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  • FURTHER FLIGHT FRIGHT
    I was so sick when the flight reached our destination
    Summary
    I would like to complain about a terrible flight experience I had on Saturday, 4/12. I was scheduled to fly out of Los Cabos at 7:25pm on 4/12 and the flight was eventually cancelled and a new flight was set up for 4/13 at 12:35pm. There was little to no communication about what was going on with the 7:25pm flight.
    Full Fright
    The announcements were given in an extremely heavy Spanish accent that most could not understand. What I could glean was there was some sort of "maintenance issue." Finally, at 10pm we were told that the flight was cancelled and rescheduled and Apple travel company would be busing us to a hotel and arranging for our accommodation. I actually thought it was nice of them to cover the accommodation, but what I did not like was the lack of communication, the long delay in relaying what was going on ..
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  • FURTHER FLIGHT FRIGHT
    WORT AIRLINE EVER
    Summary
    Flew on Frontier for first & last time to Nashville- Phoenix. Connecting flight delayed 45 minutes due to mechanical problem with door.
    Full Fright
    Return trip: Phoenix-Denver flight o.k. Flight from Denver to Nashville took off and had to return to Denver (plane landing gear unable to retract). In both situations, staff had very poor communication informing passengers of situation. Rudest flight attendants I have ever experienced. No compensation for inconvenience or lost time due to delays. Frontier is an economy airline, I get it. They want to charge you for anything/everything they can. Baggage, food and beverages. I have flown a..
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  • FURTHER FLIGHT FRIGHT
    Improper maintenance
    Summary
    We were anticipating an hour and a half flight.They told us not to use the bathrooms on the plane as we were because the water had frozen in the tanks and was improperly drained.
    Full Fright
    We all boarded the plane and in about a half hour later they had us all get off the plane because they said that they could not fly due to regulations with the bathrooms and that they have to be running correctly to fly. We found out when we got back on the plane that we were unable to use the bathroom anyway and this whole process took over an hour and a half and we missed our connecting flight by 20 minutes and they would not hold our plane. If they wouldn't have screwed around we would hav..
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  • FURTHER FLIGHT FRIGHT
    stranded for 3 days no help given
    Summary
    Frontier cancelled my flight to denver which was a stop en route to milwaukee.I tried calling and got a hold of no one.
    Full Fright
    I went to the airport and spoke to frontier employee who stated they could not get me home until rhurs I was supposed to fly home mon. Morning. Frontier stated there was nothing they could do and offered only a hotel discount coupon. This is unacceptable to displace someone for 3 nights. So I paid 377 bucks for my flight which I used one way. My 25.00 carry on bag fee was not refunded. I paid my own money to fly to duluth, mn on another airline. Rental car and hotel expense incurred.Horrib..
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  • FURTHER FLIGHT FRIGHT
    teamwork falters
    Summary
    Our flight was cancelled because an attendant didn't show up for work. There is nothing Frontier could do about this. The return flight was delayed due to mechanical issues and no compensation, not even a voucher, was given.
    Full Fright
    My wife and I have flown Frontier as a preference for years. Our latest trip we booked was handled very poorly and we will not use them again. The first flight was cancelled at the last minute (literally as we stood in the ticketing line) due to flight attendants failing to show for work. The airline had no contingency plan for missing attendants. The airline was not well equipped to handle rebooking. Phone attendants were only available after long hold times. They excused themselves as havi..
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  • FURTHER FLIGHT FRIGHT
    Pay for the better airlines it is worth the extra money to avoid the hassles you get with Frontier.
    Summary
    Here are two experiences with Frontier that could help you a lot in deciding whether to take a flight with them or not! On my first experience with them, we were told they don't have any seats for us even though we had boarding passes with assigned seats in our hands. They said there's nothing that they could do but when things got heated up, they put us and another family in a limo and drove us to Chicago to go out on a United flight to San Diego. The second one is more disappointing as w..
    Full Fright
    One of the definitions for Frontier is the farthermost limits of knowledge or achievement in a particular subject. With the employees they have working for them they have reached the Frontier of the THEIR ABILITY to get their passengers from point A to point b. This is my second bad experience with Frontier Airlines and It will be a cold day in Hades before I ever fly with this airlines again. So let me tell you about my two experiences and It may save you from a lot of headaches. A ..
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  • FURTHER FLIGHT FRIGHT
    Airlines should be prepared for the summer too
    Summary
    My group of 4 adults and 4 children had to split up into two flight to be able to get to our destination after a day of vacation wasted due to some technical/mechanical thing in the plane. Supervisors were no help at all to the two staff assisting 130+ passengers.
    Full Fright
    On Wednesday June 26th, my family of 4 adults and 4 children were scheduled to depart Seattle for Cleveland to attend a family wedding. As we sat on the plane, it was announced that we were having mechanical issues and a part would be flown in from Denver. We were told to get off the plane and leave our luggage onboard to re-plane once the part was installed. As we had a lengthy layover in Denver, I didn't think that would be a problem. My mistake! The delay grew longer and passengers were told ..
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  • FURTHER FLIGHT FRIGHT
    Making the loooong story short!
    Summary
    We've had a lot of issues with Frontier and a lot of disappointments too. I just want to make it short so please bear with me and just try to follow the flow of my complaints.
    Full Fright
    May 21, 2013 boarded flight 889 from Indy to Denver. Flight set to take off at 3:41 pm. Didn't happen--after sitting in the plane for almost an hour, we were told to deplane. Seems we had a fuel leak under the right wing (also had ac vent issues in stretch seating row 4). After being told of delay after delay, finally got the news our flight would leave for Denver at 7:45pm. Counter lady issued vouchers for a Denver hotel for my 90 year old Mother and me. By now, we had been at the airport..
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  • FURTHER FLIGHT FRIGHT
    Bug-infested accommodation!
    Summary
    Flight got cancelled and they booked us at a bug-infested hotel, I had fought to get a more decent one!
    Full Fright
    PLEASE READ IF YOU ARE TRAVELING WITH FAMILY! I had the misfortune of dealing with Frontier. My family and I were flying from Orlando, FL home to Allentown, PA. First off they give our plane to another flight , just to leave us with a broken plane that had been at the airport for only 6 hours before our boarding time without having a mechanic even look at it. So our flight was to leave at 2:10 pm, at 2:30 they said it would be 15 minutes, well this went on until around 5:30 when they said we..
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  • FURTHER FLIGHT FRIGHT
    They fly without checking the planes
    Summary
    Our non-stop flight was changed when we had stop overs because the plane was running low in fuel. They didn't check that before flying!
    Full Fright
    They are okay, but I would not use this airline again unless I absolutely had to. We had booked a roundtrip flight LAX to IND because it was the lowest nonstop flight available. A couple of weeks before the scheduled flight, we received an e-mail from Frontier stating there was a schedule change. Our flight was no longer a nonstop flight. We now had a layover in Minnesota for about 2 hours. Of course, that was disappointing. On the return flight, another problem occurred. We had to stop..
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  • FURTHER FLIGHT FRIGHT
    Poor Quality
    Summary
    I was surprised that despite the fact that my sister and I bought tickets together, we won't be sitting beside each other unless we pay an additional $40. Add to this the delay in the flight because of the second pilot and a missing manual required by the FAA to take off. I called CS to be seated by my sister on our return flight but got refused. A simple request they could not give.
    Full Fright
    When I checked-in before my flight from Denver to Los Angeles, I was surprised to find that I was not sitting next to my sister--despite the fact that our tickets were purchased together. While most competitors allow their customers to choose seats when they purchase tickets, Frontier doesn't allow this basic option when you purchase their tickets on other travel websites besides their own. This issue became even more irritating, when I found out that the only way I would be able to change my se..
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  • FURTHER FLIGHT FRIGHT
    Saved a little? Oh come on!
    Summary
    The nickel-and-dimeing is pathetic and obnoxious. They even charge for water. Flight attendants doesn't care about passengers much less talk to them unless they're selling you stuff. Flights are delayed due to mechanical problems and they do not have parts available.
    Full Fright
    I don't have high standards for airlines. I fly a lot, usually booking whatever is cheapest. Frontier earns the distinction of being the first airline to be so unpleasant that I will happily pay more to fly elsewhere. The nickel-and-dimeing is pathetic and obnoxious. I just listen to music/audiobooks and try to sleep on flights, so I would prefer NO TVs AT ALL to having to listen to flight attendants hawk shitty overpriced movies and watch endless commercials 12 inches from my face. They even..
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  • FURTHER FLIGHT FRIGHT
    They sent my bag elsewhere!!!
    Summary
    The lady at the counter carelessly put a wrong tag on my bag and sent it to Detroit under SOMEONE ELSE'S NAME! Not to add the delay the actual flight had and a long wait and being on hold on the phone to retrieve my bag!
    Full Fright
    This airline should be shut down. My trip from Dallas to Seattle was uneventful, however when I checked in at the Sea-Tac airport to go back to Dallas, the overweight blonde woman at the check in counter, acted annoyed by my presence and I found out later that she had sent my bag to Detroit in someone else's name. I've never been to Detroit, I don't have a last name even remotely similar to the name she tagged my bag under. Seriously her carelessness is unacceptable. There are thousands of p..
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  • FURTHER FLIGHT FRIGHT
    Last choice
    Summary
    I discourage people from flying this airline. Their flight got delayed "due to weather" when my family who had flown in and out of Reagan National said it is a perfectly fine day. Then the "computers had to restart". And they charge you for everything!
    Full Fright
    fter my past weekend with Frontier airlines, I am making it my duty to discourage people from flying this airlines because it is by far the worse. First, their airplanes are completely unreliable. Connecting in Milwaukee to DC caused a 5 hour delay which Frontier claimed was due to "bad weather", however, I already had family that had flown in and out of Reagan National perfectly fine that day and they said it was beautiful weather. Hoping to stay positive I wished for a smooth flight back....We..
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  • FURTHER FLIGHT FRIGHT
    Crappiest service
    Summary
    Their 2 hours delay in the flight became more than that because they didn't have the necessary spare parts. CS personnel, process and info were terrible. They bags took ages to get deplaned. CS took forever to answer for ticket cancellation. Crap!
    Full Fright
    I was booked on a flight today out of Seattle to Denver. The flight was due to depart at 615am and at around 715am we were advised that the plane had engine troubles and that there would be a two hour delay. We then deplaned. The long and short is that the plane was then rescheduled to 3pm because they didn't have the appropriate spare parts. - The customer support personnel, processes and information updates were terrible. In two hours, the lone gate agent had helped a handful of people..
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  • FURTHER FLIGHT FRIGHT
    Terrible!
    Summary
    I am personally done with these clowns. All airlines have delays, etc. Unless you have a couple of extra days to work with, this is not a good choice. The combination of overbooking and few flights is not a good combination for a strict schedule. Likewise, Frontier customer service is downright terrible. Beware!
    Full Fright
    Frontier often has good rates, but..... from my last two experiences with them, I would definitely recommend going with a larger airline if possible. We flew with them last Christmas and it was a disaster. All flights were late and overbooked. We ended up being delayed for hours and were given a $100 credit on each ticket. Against my better judgement, we again flew with them and will never do so again. We left from Las Vegas to Denver and were delayed approximately 45 minutes. Prior to ..
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Fright 1 to 21 of 36 frights
Frontier Failures
NOTABLE FRIGHTS
 Good Luck not with us and probably not with the millions of parents and families who has a VERY SPECIAL PERSON and yes they are SPECIAL because they don't see this world as cruel as you do. 

Yuri

 Air crew forced us to violate FAA’s on-board regulations! 

JD

 ...we were short a stewardess for our flight and we had to wait for them to arrive from another city...Completely unacceptable. 

Danielle

 This airline is an absolute joke, they nickel and dime you for everything, there is no customer service, and apparently the idea of a flight going as planned is impossible. With the arrival of United and Delta to our area never again will I fly with Frontier 

pissed_passenger

 This airline is awful. They nickel and dime you, they are rude and unorganized. I will never fly this airline again...EVER 

Meg