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  • FEATURED FLIGHT FRIGHT
    Just trying to get home
    Summary
    We were just trying to get home. When our flight got re-scheduled, they booked us a hotel but didn't inform me of the further changes in schedule. They even separated me from my 9-year-old
    Full Fright
    Trying to get home to Orange County, CA from Orlando. Flight was scheduled for Monday but I tried to grab an earlier flight. Frontier had zero flights leaving until Monday. On Monday as I arrived at the airport I was notified the flight had been changed to 5.48 am the following day. I was given a hotel voucher. A few hours later I happened to be walking past ticketing and noticed my flight to Denver was now showing 11.48 pm same day (in a few hours). I asked if the flight at 5.48 am tomorrow was..
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  • FURTHER FLIGHT FRIGHT
    Review about Poor Service
    Summary
    Changes in flight details caused us to run from one end of the airport to the other. Thanks Frontier for being so unclear about the gates.
    Full Fright
    My wife and I had scheduled flights 4 months in advanced with Frontier Airlines August 11 with what was suppose to be a plane change in Denver with a 45 minute wait time however once we arrived in Denver which was over an hour late we had just got off our first flight and heard last call boarding to Wash.and we literally had to run from one flight to the next with our carry ons from one side of the airport to the next. We were out of breath and not happy! From the very beginning of our trip t..
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  • FURTHER FLIGHT FRIGHT
    What can DOT say about this "compliance"?
    Summary
    They were very dishonest in telling us the reason for flight delays.
    Full Fright
    Flight delay from 6:55 pm departure to 12:20 am next day was falsely attributed by Frontier agents to "weather delay of incoming flight from Seattle." However, (1) Seattle flying weather was excellent all day. (2) Frontier website showed all Seattle-Denver flights arrived on time that day. (3) Frontier evidently switched the designated equipment (from incoming Seattle-Denver flight 140, arriving approx. 4:30 pm) to a different route, possibly one that did encounter a weather delay -- and (4) mad..
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    Roberto St. Louis

    From:    
    To:  
    Flight Date: 8/13/2014
  • FURTHER FLIGHT FRIGHT
    Bullied to pay!!!
    Summary
    Attendant took our itinerary, asked us to measure our two bags. They were fit the smaller frame which was 18 x 14 x 8. But she insisted on that we need to have them checked-in. And looked at her watch, said the gate will be closed in 5 minutes... She says if we did not pay $50.00, we would be paying $70.00 when boarding at the gate. We thought that Frontier Airlines did not allow any personal belongings to get on the airplane. So, we hurriedly but reluctantly gave her the credit card paying $50...
    Full Fright
    After we had security check to the waiting area by the gate, the airplane just arrived. The passengers were starting to get out of the plane. It was not the gate closed. It still had 45 minutes. To my shocked was the passengers out and in with luggage were all bigger than ours. We were allowed to have carry-ons and bags! I asked some of them who did not pay for any fees. I talked to the attendant by the gate what happened to us with our bags, she handed me the "FLYFRONTIER.COM" card and told me ..
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  • FURTHER FLIGHT FRIGHT
    I am cancelling ALL my pre-booked flights with Frontier!
    Summary
    I tried to fly from MPLA to Denver on 10 August 2014. The flight was delayed by four hours. Even though there were other Frontier flights leaving between the original departure time and the new departure time, staff refused to accommodate any customers in any way. They would not put us on standby. They refuse to help us with a new flight.
    Full Fright
    We got to the MPLS airport two hours early. There was no security wait. Unfortunately, the Frontier ticket staff wasn't there. I stood in front of an empty counter for 45 minutes. When the staff finally arrived, the security line had 45 minutes wait. I didn't know that my flight was delayed. There were zero announcements. After waiting for 45 minutes waiting to talk to the people at the gate ticket counter, I asked the lady, who identified herself as Candy, she didn't have a name tag, said that ..
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  • FURTHER FLIGHT FRIGHT
    We were treated poorly and forced to pay fee $50.00 for personal items by a front desk.
    Summary
    We got the Orlando airport.The front desk lady attendant took our itinerary asked us to measure the our two bags. They were fit the smaller frame which was 18x14x8. But she insisted on that we need to have them checked-in. We did not want to because bags were not the size of carry-on so that we did not want to waiting for the luggage when we arrive to TTN. So we moved in the items out to make room in the bags.
    Full Fright
    She gave us contempt look and said the air plane had 5 minutes to close the gate. We asked if we could just checking one piece because the other one was empty. She rudely replied that it was our problem. She kept reminding us that it was us who was trying to change airline policy. She says, if we did not pay $50.00 we would be paying $70.00 when boarding at the gate. We thought that Frontier airline did not allow any personal belongs to get on the air plane. So, we were hurriedly but reluctan..
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  • FURTHER FLIGHT FRIGHT
    Cancelled flight 8/8. .
    Summary
    I had scheduled a flight for July 30th, changed date till Aug 8th and paid $75.00 to change flight dates.Showed up for flight only to be told the flight was cancelled.
    Full Fright
    They will not refund my change fee and I got nothing for this. Is this how you stay afloat? Ripping people off. No email,message etc from airline. No reason for cancellation. The other airline were still flying in and out of Chicago they gave weather as the excuse when I called on 8/14 . No one even said they were sorry, Russ were very rude, as the "Face" of that speaks volumes. They told us all flights were booked till Wed the 13th, our return date. I feel I should be refunded my $75.00 s..
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  • FURTHER FLIGHT FRIGHT
    Lies and Deceit!
    Summary
    Frontier Airlines is a company full of lies and deceit. Scheming their way to get the most of your money but offer less of their services!
    Full Fright
    My sister came out to Portland from Minnesota on Frontier. She was not charged for carry-on luggage on her way out, but she was charged $50 for the trip back. Moreover, the daughter and mother she was flying with was suddenly charged $150 extra dollars. I will never fly Frontier for their lies and deceit.
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    Tex Tucson

    From:   Portland  
    To:   Minnesota
    Flight Date: 8/6/2014
  • FURTHER FLIGHT FRIGHT
    lies that caused 2 hours delay and stress!
    Summary
    They told us lies and did not let us board our flight only to find out later that they could've accommodated us and saved us the time and stress.
    Full Fright
    July 29, 2014 was flying from Minneapolis to Idaho Falls one stop in Denver. Ladies at the ticket check in said the flight was overbooked due to weather and we would not make the connecting flight until Aug 3. After 2 hours of going back and forth talking to them about options which they were unwilling to help with we asked how many seats were available, well we found out 6 or 7 so why could we not go on our assigned flight? We arrived in Denver the flight to Idaho Falls was delayed and yes ther..
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  • FURTHER FLIGHT FRIGHT
    Frontier ruined every little bit of our plans!
    Summary
    I filed an official complaint with Frontier concerning my one and only trip with them which, two weeks out, they still haven't replied to. So here's my complaint letter that I sent to them so maybe I can save another person the frustration of dealing with these people.
    Full Fright
    You, Frontier, ruined my vacation home with your irresponsible handling of mine and my fiancee's suitcase. On Friday July 25th at approximately 4:20 PM my fiancee and I arrived at the ticket counter to get our boarding passes. Starting with the fact that the woman working the counter had a snarky attitude which I didn't care for, I handed our luggage over with a $25 luggage fee. She asked if our bag was going to St. Louis, to which we replied yes, and then put a sticker on it with the location c..
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  • FURTHER FLIGHT FRIGHT
    We thought we had the best deal with the least expensive fair
    Summary
    The least expensive airfare looks like a lot of savings but I guess we wrong
    Full Fright
    We flew Frontier from Trenton to Tampa because the flight appeared to be the least expensive and because of the convenience of Trenton Airport. It was a mistake that we will never make again! No free luggage at all - the first piece checked in costs $25. If you have a carry, it costs even more - $35. When we factor in $8 a day for parking at Trenton Airport, we ended paying more than what we would have flying other airlines. The flight was delayed both ways. The fight from Trenton was over an ho..
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  • FURTHER FLIGHT FRIGHT
    They both fit under my seat
    Summary
    I'd rather drive back home than pay unnecessary and ridiculous charges.
    Full Fright
    Charged for a cary on, charged to make a seat selection and they won't tell you what seat you have. IF your bag is to big at the gate $100 to gate check. I'm driving home. Frontier I hope your listening.
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  • FURTHER FLIGHT FRIGHT
    Their charges are overwhelming
    Summary
    Do not be fooled by the low cost of airfare they promote because after they nickel and dime you, it would be a totally different story.
    Full Fright
    Denver to SFO, July 2nd. This is an inferior airline due to its policies and poor customer service. It is a myth that it costs less when you are done with their nickle and diming. The flight crews are fine, it is everything leading up to it. The extra charges are over the top. The only thing that does not cost is a glass of water and using the toilet but I would not be surprised if this will change. I witnessed a young woman traveling with a baby who had paid for a checked bag. When she decided ..
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  • FURTHER FLIGHT FRIGHT
    they are really not willing to help
    Summary
    We didn't have access to a printer at home so we decided to go to the airport early to have it printed there. But the lack of staff as well as appropriate service made us almost miss our flight.
    Full Fright
    Flight 369 from Newport News to Denver. My girlfriend and I checked in at our house and did not have access to a printer to print our passes leaving us with the only option of arriving early to have them printed by a Frontier representative. Confident that we were on time, (over an hour early for boarding at this small airport) we stood in line behind a handful of people and two, sometimes one representative. The line crept. Two or three people had been assisted in front of us and all the sudden..
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    Johnson Jeremy

    From:   Newport News  
    To:   Denver
    Flight Date: 7/1/2014
  • FURTHER FLIGHT FRIGHT
    My flight was cancelled, and my luggage was lost
    Summary
    My flight #166 from Denver to Madison was cancelled on Wed., JUne 18th.then I was delayed in Denver for 48 hours, with no options except to fly out on Friday, June 20th on flight #166. But it doesn't end here.
    Full Fright
    Then my luggage did not arrive, and I did not hear about it for 37 and a half hours. I spent many hours on the phone with Frontier Airlines, and waited 48 minutes, then 32 minture, then trying to locate my luggage another 38 minutes, and was given a # to call that was a woman's home phone number. I missed several important dr. appts., my medicines, my personal items, my electronics, and outfits I planned to wear to an important event on Sunday. Plus the stress all of this put on my body. I mi..
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  • FURTHER FLIGHT FRIGHT
    Frontier is not cheaper.
    Summary
    I've never written a review to express my dissatisfaction with an airline before, but this airline has the worst customer service ever.
    Full Fright
    I recently flew American Airlines to Seattle to get my two children and we flew Frontier back to TN. I had no problems at all with American to Seattle. No unexpected fees and charges or hassles at all. You should know that your buck doesn't stop with buying a ticket with Frontier. You must buy your seats and you must pay $50 per any carry on that goes in an overhead or checked at the gate. Even if it fits easily. They are out to squeeze every dime out of you in every way. You must pay for any be..
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  • FURTHER FLIGHT FRIGHT
    A detailed report of Frontier's Scheme
    Summary
    I am a former rocket scientist, aerospace executive, President of a Utah computer software company, and business entrepreneur. I have read hundreds of online reviews regarding the many different ways that Frontier Airlines ALLEGEDLY uses to purposely deny some persons, that have purchased tickets on SOLD OUT Frontier Flights, a timely issued boarding pass, thus preventing those persons from boarding their Flight, and also allowing Frontier to avoid paying those persons compensation of up to $130..
    Full Fright
    This Frontier rule, combined with the all too often late arrival of Frontier Gate Agents, makes it easy for Frontier Gate Agents to deny some persons a boarding pass on sold out flights, thus saving Frontier up to $1300 per passenger on sold out flights as per 14 CFR 250 rules. And to make things even worse, Frontier then usually imposing a ticket change fee of $75 to $100 or more if you are not issued a valid boarding pass prior to 45 minutes before your flight departs. My wife and I, age 79..
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  • FURTHER FLIGHT FRIGHT
    Once upon a time.... Actually on May 30th
    Summary
    A long-term married couple made their way to the KCI (Kansas City) airport to catch a booked flight on Frontier Airlines. They where ultimately headed to EUG and had a lay-over in DEN. Looking forward to a family reunion and assured all of their information was correct, they headed to check in and pay the $20 for one checked bag. Once that was taken care of, they innocently headed to the gate to board their flight. Oh, the chaos that was waiting for them….
    Full Fright
    At the gate, the female agent made an announcement that all carryons were subject to an additional fee. However, the wife being secure in her printed out paperwork, new that they had packed according to the guidelines at the time of purchase. She boldly went up to the gate attendant to ask what was going on with this announcement, only to be told she needed to pay for her additional carryon. The wife pulled out her papers, printed on the day of booking, showing the baggage guidelines. She shows ..
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  • FURTHER FLIGHT FRIGHT
    Hands down worst customer service of any airline/company
    Summary
    I first attempted to call their customer service line to resolve my problem, and everytime I called there was a 45+ minute wait, so I emailed instead. But issue still didn't get resolved.
    Full Fright
    Keep in mind it takes them 3-4 days to respond to emails (which I find unacceptable) so I tried to work it out with them for a few weeks. Following my initial complaint, the customer service rep went in and deleted all my airline miles I had accumulated, seeing as how my initial contact with them was resolving and issue on using them. Second, they didn't even bother to tell me they deleted the miles, they tried to play me for being ignorant and said I had no miles. Three weeks of battling with t..
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  • FURTHER FLIGHT FRIGHT
    Frontier has frauded me.... TWICE..... on same trip.
    Summary
    See my customer complaints below. Have not heard a peep from them. Is this legal???? I would be first to sign up for a class action suit on these fraudsters.
    Full Fright
    Complaint #1 - Outbound - Phoenix to Nashville Regarding ticket ** and ticket **. We tried to print boarding passes online this morning 5.18.2014 but received error message from Frontier website stating, "Your reservation requires special handling. Please proceed to airport for check-in." I never have issues printing boarding passes and was not expecting to have this issue this morning before leaving home. We arrived at Frontier ticket counter at 6:10 am to print boarding passes at kiosk but ..
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  • FURTHER FLIGHT FRIGHT
    When they say not to worry, start to.
    Summary
    Frontier was delayed 120 minutes from new Orleans to Denver for weather in Denver. We were informed all our connecting flights would be delayed and that we would make our connections, not to worry. We should have.
    Full Fright
    Upon arriving in Denver many passenger's as well as myself learned our flight connections had left. Many appeared to have been delayed 10 minutes or so, clearly not inline with the info provided by new Orleans staff, Frontier offered to put me on another flight at 4pm the following day and we could sleep in the airport. No other options nor recommendations for other airlines were provided. My husband searched with me and we purchased a one way ticket from Denver to Salt Lake, to get home that ni..
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Fright 1 to 21 of 265 frights
Frontier Failures
NOTABLE FRIGHTS
 Air crew forced us to violate FAA’s on-board regulations! 

JD

 Unacceptable...I will stick with Southwest Airlines from now on, and tell anyone else to do the same. the few bucks saved wasn't worth the inconvenience. 

Julius Caesar C

 I fly a fair amount (20+ times per year) and have been on almost all major US carriers, this one takes the cake as the worst! 

JK Roland

 This airline is an absolute joke, they nickel and dime you for everything, there is no customer service, and apparently the idea of a flight going as planned is impossible. With the arrival of United and Delta to our area never again will I fly with Frontier 

pissed_passenger

 Traveling Frontier has been one of the worst experiences I have ever had. Rude, disrespectful and completely unhelpful. I would highly discourage traveling with them 

Lander