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  • FEATURED FLIGHT FRIGHT
    My 2 crying year old
    Summary
    They placed my 2 year old away from me. And talked about us to other passengers.
    Full Fright
    Flew from SLC to Denver then to Puerto Vallarta. First flew with small children all separated from parents when asked to change seats was told by a very rude stewardess that we had to stay in assigned seats. What person flying wants to sit next to someone else's crying two year old? Then the stewardess had the nerve to talk to other passengers about us, very unprofessional. Pay the extra fly Delta.
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    Kristina Snowden

    From:   SLC  
    To:   Puerto Vallarta
    Flight Date: 8/15/2014
  • FURTHER FLIGHT FRIGHT
    Bullied to pay!!!
    Summary
    Attendant took our itinerary, asked us to measure our two bags. They were fit the smaller frame which was 18 x 14 x 8. But she insisted on that we need to have them checked-in. And looked at her watch, said the gate will be closed in 5 minutes... She says if we did not pay $50.00, we would be paying $70.00 when boarding at the gate. We thought that Frontier Airlines did not allow any personal belongings to get on the airplane. So, we hurriedly but reluctantly gave her the credit card paying $50...
    Full Fright
    After we had security check to the waiting area by the gate, the airplane just arrived. The passengers were starting to get out of the plane. It was not the gate closed. It still had 45 minutes. To my shocked was the passengers out and in with luggage were all bigger than ours. We were allowed to have carry-ons and bags! I asked some of them who did not pay for any fees. I talked to the attendant by the gate what happened to us with our bags, she handed me the "FLYFRONTIER.COM" card and told me ..
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  • FURTHER FLIGHT FRIGHT
    Their website has issues and people get delayed
    Summary
    If you haven't printed out your boarding pass, make sure you have a very long time before your flight to do it.
    Full Fright
    I arrive with more than 40 minutes to spare for my flight from Trenton to Raleigh. Due to a website issue I was unable to print out a proper boarding pass. Upon arrival the kiosk would not allow me to print my pass as it was under the 45 minute deadline, a deadline that I have never encountered in all my years of flying. The Frontier reps at the counter were of no help and were quite hostile to my (and the 7 other passengers) complaints. They are essentially running a racket. Trenton airport is ..
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  • FURTHER FLIGHT FRIGHT
    Pushed me to the edge!
    Summary
    In over 30 years of flying, I have never encountered such rude and inhumane service and after reading the reviews it is of NO surprise my first complaint was not responded to or the fact the FA aggressively and physically approached me as I left the plane - it would appear from the HUNDREDS of similar complaints this behavior is not only ignored but encouraged.
    Full Fright
    My first flight left Fort Lauderdale for Trenton NJ/Mercer County. This airline just started flying there and it's convenient for neighboring Bucks County residents who prefer this short ride over the congestion and busy airport in Philly. Take the drive - it's not worth the inhumane treatment you will endure on this airline. The flight was delayed and then we sat on the runway for 30 min. Almost an hour after take off with ZERO turbulence, the seat belt sign was still on and many people were..
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  • FURTHER FLIGHT FRIGHT
    Rudely inconsiderate.
    Summary
    It is unforgivable and unexcusable that we would miss an immediate family member's funeral and then to be provided no help in securing another flight, etc.
    Full Fright
    We used over 100k miles to fly my husband and me (plus our toddler under 2) on a last minute flight from Denver to San Diego for an immediate family member's funeral. We arrived at the airport and were told the flight had been downgraded and our seats could not be assigned and we needed to talk to the agent at the gate. We got to the gate and were told to wait off to the side. We waited off to the side, as requested, and tried not to be one of those passengers that got heated and be patient unti..
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  • FURTHER FLIGHT FRIGHT
    Address your problems Frontier and you have to realize that there are a lot!
    Summary
    I flew yesterday from Trenton to Ft. Lauderdale. Was very excited to be flying from Trenton - much more convenient than going to Newark or Philadelphia. Check in was fine - security easy and waiting area adequate. The problem came when the flight was delayed for 9 hours - yes 9 hours.
    Full Fright
    I spent the entire day and evening at the airport. the problem is two-fold - why I am not likely to fly Frontier again: 1) The communication throughout the ordeal was worse than awful - it is pretty clear that they knew early on that this was going to be a horrific wait. They kept stringing us along - many of us could have gone home for the day, but instead we were there not knowing what was going on. 2) Second issue - staff are incredibly rude. Staff upstairs at check in were great, but those i..
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  • FURTHER FLIGHT FRIGHT
    I'll be spending a lot of time waiting to get on a flight home
    Summary
    Flying to Denver from Seattle, and back, Frontier failed to get me on either flight.
    Full Fright
    In Seattle, the check-in desk was empty at 6pm Saturday with a sign that it would reopen 10 hours later at 4am. The automated machines were not giving boarding passes and I along with other passengers were stranded, unable to reach our flight. On the return trip in Denver, recent changes in timing cost me my flight. At the start, the desk representative wasn't aware that my boarding pass could be printed for me after I'd checked in online. Unlike all other airlines the doors are closed early, an..
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  • FURTHER FLIGHT FRIGHT
    Their charges are overwhelming
    Summary
    Do not be fooled by the low cost of airfare they promote because after they nickel and dime you, it would be a totally different story.
    Full Fright
    Denver to SFO, July 2nd. This is an inferior airline due to its policies and poor customer service. It is a myth that it costs less when you are done with their nickle and diming. The flight crews are fine, it is everything leading up to it. The extra charges are over the top. The only thing that does not cost is a glass of water and using the toilet but I would not be surprised if this will change. I witnessed a young woman traveling with a baby who had paid for a checked bag. When she decided ..
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  • FURTHER FLIGHT FRIGHT
    My baggage was booked, I was not!
    Summary
    I've been a satisfied Frontier customer for about 10 years, tapering off my patronage after they dropped Boise and my family member moved from there. In all that time, pleasant flight crews and no lost baggage. However, I sense there's been a paradigm shift in the way Frontier treats its customers, and what I experienced and observed yesterday is consistent with so many complaints about this airline.
    Full Fright
    My booking included 2 passengers, rt ATL-SEA, partially paid for with ER miles. That's actually what prompted the trip use or lose notice for my ER miles. I paid for stretch seating an additional $30/apiece on each flight, or $120. The ATL-SEA piece was without incident. Upon return, I was able to log on and check in my fellow passenger, a grandson, but not myself. The notice said something about getting to the airport 3 hours in advance. (Supposedly to resolve whatever problem there was. I ran ..
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  • FURTHER FLIGHT FRIGHT
    I could go on and on, but the points above are the biggest red flags and disappointments.
    Summary
    I flew Frontier for the first and last time this past week. I had a business trip and this was the most cost effective airline for me. Then I found a few - no, a lot of negatives.
    Full Fright
    First, my luggage is a rolling carry on that is the appropriate size and fits in any other airline. Frontier forces you to stick it in a sized up box at the counter to be approved to get the carry on onto the flight, and that is for each connecting flight. It's difficult to fit in and I noticed a few people who were charged $50 per bag to have it checked because it did not fit. I lucked out, but had to go through the ordeal all over again at my connecting flight in Denver and was told my bag wou..
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  • FURTHER FLIGHT FRIGHT
    Nothing but GREED!
    Summary
    I booked a flight for my sister to visit us - flying from Oklahoma City to Portland, Oregon on June 20, 2014. I booked with one carry-on bag and was charged $25. After speaking with my sister, she indicated that she preferred to check 2 bags. I phoned Frontier but got a message that due to heavy volume my wait would be 36 minutes. So while waiting, I sent an email with my request. I got a reply saying that due to heavier volume they would get to me as soon as possible. That was on May 30. Today ..
    Full Fright
    Customer By Web Form - 05/30/2014 10:23 AM: I would like to be refunded for the carry-on baggage fee for this trip. My sister will not have any carry-on luggage. Please credit my credit card that this trip was charged to. I paid for the trip with my credit card. Please inform me when this occurs. PS: I am on the phone right now trying to contact you about this matter and I have a 36 min wait. Ridiculous. Auto-Response - 05/30/2014 10:23 AM: "We are currently receiving a high volume of emails...
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  • FURTHER FLIGHT FRIGHT
    My flight was cancelled, and my luggage was lost
    Summary
    My flight #166 from Denver to Madison was cancelled on Wed., JUne 18th.then I was delayed in Denver for 48 hours, with no options except to fly out on Friday, June 20th on flight #166. But it doesn't end here.
    Full Fright
    Then my luggage did not arrive, and I did not hear about it for 37 and a half hours. I spent many hours on the phone with Frontier Airlines, and waited 48 minutes, then 32 minture, then trying to locate my luggage another 38 minutes, and was given a # to call that was a woman's home phone number. I missed several important dr. appts., my medicines, my personal items, my electronics, and outfits I planned to wear to an important event on Sunday. Plus the stress all of this put on my body. I mi..
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  • FURTHER FLIGHT FRIGHT
    Awful Customer Service
    Summary
    I am writing again regarding the experience my children and I had on 6/14/14. I originally emailed on 6/17/14 and again on 6/19/14. I also called and was routed to voicemail. I cannot understand how a company does not respond to paying customer within a few days. I rarely feel the need to write a letter to convey my dissatisfaction but it has been one thing after another with Frontier since 6/14/14.
    Full Fright
    My ex-husband and I share custody of our two children Ava age 8 and Gabriel age 6. We split time between Minneapolis and Salt Lake City as I live in Utah and Steve in Minnesota. Ever since Gabriel turned 5 they have been flying Frontier from Minneapolis to Denver and I either fly from Salt Lake City to Denver to meet them or drive to pick them up. On 6/14/14 I opted to fly from SLC to DEN to meet my children and catch the late flight from DEN to SLC that evening. My flight (572) was delayed to D..
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  • FURTHER FLIGHT FRIGHT
    Once upon a time.... Actually on May 30th
    Summary
    A long-term married couple made their way to the KCI (Kansas City) airport to catch a booked flight on Frontier Airlines. They where ultimately headed to EUG and had a lay-over in DEN. Looking forward to a family reunion and assured all of their information was correct, they headed to check in and pay the $20 for one checked bag. Once that was taken care of, they innocently headed to the gate to board their flight. Oh, the chaos that was waiting for them….
    Full Fright
    At the gate, the female agent made an announcement that all carryons were subject to an additional fee. However, the wife being secure in her printed out paperwork, new that they had packed according to the guidelines at the time of purchase. She boldly went up to the gate attendant to ask what was going on with this announcement, only to be told she needed to pay for her additional carryon. The wife pulled out her papers, printed on the day of booking, showing the baggage guidelines. She shows ..
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  • FURTHER FLIGHT FRIGHT
    They are a complete waste of time and money.
    Summary
    If you can waste your very precious time on endless waiting and delays, you sure can book with this airline. Otherwise, don't even think about it.
    Full Fright
    Booked a cruise for the family in Alaska and we were hoping to fly Frontier from ATL to AK but when we got to the airport the airline said flight was delayed for 3 hours. Not a big deal, but since we were connected through Denver we would miss our connecting flight. Also, happens before, not a big deal. The big deal was we would have to lay over in Denver for 2 days. We ended up being able to book a flight on Delta for twice as much and now the nightmare of trying to find out how to get linked u..
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  • FURTHER FLIGHT FRIGHT
    flight cancelled, no explanation, no effort to rebook or help
    Summary
    With our flight cancelled, we have to find our own way to fly to a city near Wilmington.
    Full Fright
    They cancelled our flight from Orlando to Wilmington at the last minute saying the plane did not ever leave Denver. They said maybe they could get us on a flight in 3 days! They would not help even help us find another airline to fly. They just gave us a business card with a 1-800-432-1359 number on it. This had a 67 minute wait time. We had to pay top dollar at US Air to get to a city close to Wilmington.
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  • FURTHER FLIGHT FRIGHT
    stewardess seems to feel everyoneburdens her
    Summary
    To me, it seems like the stewardess on our flight doesn't like what she is doing. Feels like she'd rather play on her mobile phone than work. She didn't even help me in putting my crutches overhead.
    Full Fright
    MCO to DEN on May 13. I am on crutches and found staff from other airlines to be wonderful helping me, but not this time. The stewardess at the front of the plane was the most miserable and unhelpful person I have come across. I don't know why she was even there - a road cone is more useful than she was. She just stood there, glaring at everyone that boarded, with her arms folded, not attempting to help anyone. Abruptly told me to out my crutches in the overhead, not attempting to help me do so...
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    Hopster

    From:   MCO  
    To:   DEN
    Flight Date: 5/13/2014
  • FURTHER FLIGHT FRIGHT
    not wheelchair friendly
    Summary
    If you are arriving on any Frontier flight at Denver Int'l Airport in a wheelchair--be prepared for incredibly poor customer service.Their protocol is to wheel you 25 feet to a bench, where you need to wait for an electric cart to take you to security.
    Full Fright
    (That wait is anywhere from 15-3o minutes, as most carts are full when they pass by). At security you are literally thrown off the cart and you have to walk 100 feet to another bench. You wait there for another 15 minutes for another wheelchair to "dump" you at baggage. I think Frontier has decided that they are not interested in serving this population and poor service will discourage repeat wheelchair consumers.Mission accomplished Frontier.
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  • FURTHER FLIGHT FRIGHT
    at least other airlines care for their passengers even if it cost a BIT more than Frontier
    Summary
    I chose to fly with Frontier because of their low prices. I was not aware that this meant I was sacrificing any type of customer service.
    Full Fright
    I booked a flight from CVG, I had not received the online check in email and was not at a place where I had access to a printer so thought it would be easy enough to check in at the counter. This was incorrect, there was no kiosk and the line was quite long, with several people ahead of me checking bags. Although it was not mentioned in any of my emails, Frontier seems to have a strict policy that they will not check you in if your flight is 45 mins or less to boarding. Although we were all in l..
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  • FURTHER FLIGHT FRIGHT
    A lot of problems with Frontier
    Summary
    If you want to arrive at your destination on time or at all......i would suggest that you use any other airline!!
    Full Fright
    On Sunday, April 12, 2014 the portion of our flight from Las Vegas to Denver (Flight 778) was delayed 3 hours due to snow/weather in Denver, however, the attendants held us for an additional 40 minutes at the gate because passanges had booked other flights and there was 3 empty seats. They brought 4 people over to fill the 3 seats (I am not a genuiss, but someone can not count), and then had to figure out which person was not going to stay/who had get off the plane, by the time we got to Denver ..
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  • FURTHER FLIGHT FRIGHT
    I was so sick when the flight reached our destination
    Summary
    I would like to complain about a terrible flight experience I had on Saturday, 4/12. I was scheduled to fly out of Los Cabos at 7:25pm on 4/12 and the flight was eventually cancelled and a new flight was set up for 4/13 at 12:35pm. There was little to no communication about what was going on with the 7:25pm flight.
    Full Fright
    The announcements were given in an extremely heavy Spanish accent that most could not understand. What I could glean was there was some sort of "maintenance issue." Finally, at 10pm we were told that the flight was cancelled and rescheduled and Apple travel company would be busing us to a hotel and arranging for our accommodation. I actually thought it was nice of them to cover the accommodation, but what I did not like was the lack of communication, the long delay in relaying what was going on ..
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Fright 1 to 21 of 262 frights
Frontier Failures
NOTABLE FRIGHTS
 But Frontier has LIED, telling AMEX we flew all four segments which is an absolute lie! 

Sage

 Unacceptable...I will stick with Southwest Airlines from now on, and tell anyone else to do the same. the few bucks saved wasn't worth the inconvenience. 

Julius Caesar C

 ...we were short a stewardess for our flight and we had to wait for them to arrive from another city...Completely unacceptable. 

Danielle

 This airline is an absolute joke, they nickel and dime you for everything, there is no customer service, and apparently the idea of a flight going as planned is impossible. With the arrival of United and Delta to our area never again will I fly with Frontier 

pissed_passenger

 Traveling Frontier has been one of the worst experiences I have ever had. Rude, disrespectful and completely unhelpful. I would highly discourage traveling with them 

Lander