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  • FEATURED FLIGHT FRIGHT
    Just trying to get home
    Summary
    We were just trying to get home. When our flight got re-scheduled, they booked us a hotel but didn't inform me of the further changes in schedule. They even separated me from my 9-year-old
    Full Fright
    Trying to get home to Orange County, CA from Orlando. Flight was scheduled for Monday but I tried to grab an earlier flight. Frontier had zero flights leaving until Monday. On Monday as I arrived at the airport I was notified the flight had been changed to 5.48 am the following day. I was given a hotel voucher. A few hours later I happened to be walking past ticketing and noticed my flight to Denver was now showing 11.48 pm same day (in a few hours). I asked if the flight at 5.48 am tomorrow was..
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  • FURTHER FLIGHT FRIGHT
    Review about Poor Service
    Summary
    Changes in flight details caused us to run from one end of the airport to the other. Thanks Frontier for being so unclear about the gates.
    Full Fright
    My wife and I had scheduled flights 4 months in advanced with Frontier Airlines August 11 with what was suppose to be a plane change in Denver with a 45 minute wait time however once we arrived in Denver which was over an hour late we had just got off our first flight and heard last call boarding to Wash.and we literally had to run from one flight to the next with our carry ons from one side of the airport to the next. We were out of breath and not happy! From the very beginning of our trip t..
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  • FURTHER FLIGHT FRIGHT
    First with Frontier
    Summary
    This is the first time we flew with Frontier and we are still not sure what we will be home. Better not delay the flight too long.
    Full Fright
    This is the first time I travel with this airline, and this is the worse experience I have ever had. Drove 2 hours and the flight got delayed 10 hours. They changed the time last minute which really messed with my plans. We are with two minors and we were supposed to work tomorrow morning but now we won't be able to because the flight leaves too late. Money for food does not make up for this. We will never recommend this airline. And we expect you guys to not cancel the flight now. We have famil..
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    Donna

    From:    
    To:  
    Flight Date: 8/11/2014
  • FURTHER FLIGHT FRIGHT
    Cancelled flight 8/8. .
    Summary
    I had scheduled a flight for July 30th, changed date till Aug 8th and paid $75.00 to change flight dates.Showed up for flight only to be told the flight was cancelled.
    Full Fright
    They will not refund my change fee and I got nothing for this. Is this how you stay afloat? Ripping people off. No email,message etc from airline. No reason for cancellation. The other airline were still flying in and out of Chicago they gave weather as the excuse when I called on 8/14 . No one even said they were sorry, Russ were very rude, as the "Face" of that speaks volumes. They told us all flights were booked till Wed the 13th, our return date. I feel I should be refunded my $75.00 s..
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  • FURTHER FLIGHT FRIGHT
    Rudely inconsiderate.
    Summary
    It is unforgivable and unexcusable that we would miss an immediate family member's funeral and then to be provided no help in securing another flight, etc.
    Full Fright
    We used over 100k miles to fly my husband and me (plus our toddler under 2) on a last minute flight from Denver to San Diego for an immediate family member's funeral. We arrived at the airport and were told the flight had been downgraded and our seats could not be assigned and we needed to talk to the agent at the gate. We got to the gate and were told to wait off to the side. We waited off to the side, as requested, and tried not to be one of those passengers that got heated and be patient unti..
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  • FURTHER FLIGHT FRIGHT
    No Plus with Classic Plus
    Summary
    I spent more for more services but got less. I think I just wasted my money.
    Full Fright
    I recently flew from Cincinnati to Denver with a full Classic Plus fare. I was supposed to get a free alcohol drink and unlimited regular drinks on the flight. Yet when I asked for a diet pepsi I was charged $1.99. I paid over $100 extra for this segment for the Classic Plus fare. Also the airline didn't even know I was on this flight and cancelled my return flight. I had to wait on hold with customer service for 45 minutes to have this error corrected. I don't understand why this airline ..
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  • FURTHER FLIGHT FRIGHT
    Address your problems Frontier and you have to realize that there are a lot!
    Summary
    I flew yesterday from Trenton to Ft. Lauderdale. Was very excited to be flying from Trenton - much more convenient than going to Newark or Philadelphia. Check in was fine - security easy and waiting area adequate. The problem came when the flight was delayed for 9 hours - yes 9 hours.
    Full Fright
    I spent the entire day and evening at the airport. the problem is two-fold - why I am not likely to fly Frontier again: 1) The communication throughout the ordeal was worse than awful - it is pretty clear that they knew early on that this was going to be a horrific wait. They kept stringing us along - many of us could have gone home for the day, but instead we were there not knowing what was going on. 2) Second issue - staff are incredibly rude. Staff upstairs at check in were great, but those i..
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  • FURTHER FLIGHT FRIGHT
    I'll be spending a lot of time waiting to get on a flight home
    Summary
    Flying to Denver from Seattle, and back, Frontier failed to get me on either flight.
    Full Fright
    In Seattle, the check-in desk was empty at 6pm Saturday with a sign that it would reopen 10 hours later at 4am. The automated machines were not giving boarding passes and I along with other passengers were stranded, unable to reach our flight. On the return trip in Denver, recent changes in timing cost me my flight. At the start, the desk representative wasn't aware that my boarding pass could be printed for me after I'd checked in online. Unlike all other airlines the doors are closed early, an..
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  • FURTHER FLIGHT FRIGHT
    I never used Frontier before, and now I realized I shouldn't have tried even once
    Summary
    I never used Frontier before, so I took a gamble for a weekend trip. I guess I shouldn't have made the risk.
    Full Fright
    My flight was scheduled to leave at 3.13pm. I was not told of any delay until I was at airport with bags in hand. Personnel were more concerned about the size of bags rather than telling us of a delay. We were delayed to the aircraft flying to Tampa first and coming back to Trenton. We finally got on board at 5.30 for a 5.50 departure and then were delayed as a passenger was injured trying to get onto plane. After that hour delay, the captain stated that there was some issues with the plane's lo..
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  • FURTHER FLIGHT FRIGHT
    Frontier no longer do flight updates?!?!?!
    Summary
    There were several changes in my flight's schedule and never did I receive any notification from Frontier. I later found out that they "no longer do flight updates."
    Full Fright
    DFW-DEN on 6/14/2014. Arrived at airport at 4.40am to find out that our 6.10am flight was cancelled due to not having a flight crew. There was no notification of such a cancellation, even when we arrived at the airport the monitors still said 'On Time'. There were over 100 people in line at the ticketing counter and only 2 agents at the desk. Hold time on the phone was over 30 mins. Frontier could not get us out that day and we had to be rescheduled for the next day. When I discussed the no noti..
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  • FURTHER FLIGHT FRIGHT
    They are a complete waste of time and money.
    Summary
    If you can waste your very precious time on endless waiting and delays, you sure can book with this airline. Otherwise, don't even think about it.
    Full Fright
    Booked a cruise for the family in Alaska and we were hoping to fly Frontier from ATL to AK but when we got to the airport the airline said flight was delayed for 3 hours. Not a big deal, but since we were connected through Denver we would miss our connecting flight. Also, happens before, not a big deal. The big deal was we would have to lay over in Denver for 2 days. We ended up being able to book a flight on Delta for twice as much and now the nightmare of trying to find out how to get linked u..
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  • FURTHER FLIGHT FRIGHT
    flight cancelled, no explanation, no effort to rebook or help
    Summary
    With our flight cancelled, we have to find our own way to fly to a city near Wilmington.
    Full Fright
    They cancelled our flight from Orlando to Wilmington at the last minute saying the plane did not ever leave Denver. They said maybe they could get us on a flight in 3 days! They would not help even help us find another airline to fly. They just gave us a business card with a 1-800-432-1359 number on it. This had a 67 minute wait time. We had to pay top dollar at US Air to get to a city close to Wilmington.
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  • FURTHER FLIGHT FRIGHT
    I had paid a premium fee!! But the service is not!
    Summary
    Used Google flight comparison tool to choose round trip flight for 2 to Cancun from IND. Tried many scenarios and the cheaper flights all had long (many hr) connections going one way or the other. Ended up choosing non-stop flight via Frontier flights 88/89 on 4/5 & 4/12. Google handed me off to Frontier website to make reservations. I had trouble getting through the site, as many "options" were not clear. Had particular problems with a page where I was to choose seating. It was unclear how to p..
    Full Fright
    Arrived at airport on 4/5 and check-in went smoothly. At the gate, the time for boarding came and went, with no announcements. Departure time went to 2 hrs later; no explanations. The departure time then moved to 4+ hrs later; no explanations. People were confused and getting upset, and the only person staffing the gate had no explanations. At about the original time for departure, someone showed up at the gate who indicated we would be going out on time... but to Denver instead of Cancun!! Appa..
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  • FURTHER FLIGHT FRIGHT
    Never, ever again.
    Summary
    My husband and I flew a few times on Frontier Airlines, and the service was always average. We were okay with that because the flights were cheaper. Then we had a terrible experience that made us never want to fly with them again.
    Full Fright
    When we got married my husband lived in California even though we got married in Ohio. A week before the wedding he was supposed to fly to Ohio and Frontier cancelled his flight. There was no notification of the cancellation until he got to the airport, and their solution was for him to drive 2 hours from San Diego to L.A. in traffic to make it to another flight serviced by a different airline. They were also unwilling to change our flights back, insisting that we fly back to San Diego even thou..
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  • FURTHER FLIGHT FRIGHT
    Mislead me on the price of a ticket up until my credit card was being processed.
    Summary
    While searching for airline flights today, I was directed to Frontier Airlines to book a ticket that was right around the price range I could work with to make it back to see my family in time before Thanksgiving, and then be able to make a flight back on Wednesday so I could spend my first Thanksgiving with my new fiance. Then something happened that infuriated me.
    Full Fright
    went through the online booking, getting everything in order, and while I was looking at Mon the 25th to Wed the 27th, for about 225, I noticed another price leaving the day before. The price was 158 for a round trip from Sun the 24th to Wed the 27th. While I was checking with my job to see if I could make the Sunday flight (I'm a massage therapist) I was kicked out of the site and told to reload the website because the fare had to be put back into the system. I searched again, and chose the sam..
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  • FURTHER FLIGHT FRIGHT
    Frontier completely ruined my weekend!
    Summary
    I was scheduled to fly out of KC to Seattle with a layover in Denver. Our flight was delayed in KC and I asked the ticket clerk if I needed to make arrangements for the the Denver-Seattle connection because the delay was cutting into the layover time. She assured me that I didn't need to. I checked that there were other available flights that I could have booked to make it to an event I had purchased non-refundable tickets for. I explained to the ticket clerk that I needed to make it to Seattle ..
    Full Fright
    I should have arrived at 2 pm - I arrived at 2 am. On the way home, my flight was also delayed. This time, Frontier automatically booked me on a later flight. I actually arrived to the airport with enough time to make the original flight - which would have have gotten me home sooner. The ticket counter clerk said she "didn't have time" to help me even though there was no one else in line. She explained that I'd have to go to customer service. I went to customer service who called the ticket coun..
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  • FURTHER FLIGHT FRIGHT
    Had to wait and wait
    Summary
    Our flight got delayed by 1.5 hours. There were only 2 agents assisting 70 passengers, helping them rebook. 3 days before bag got delivered.
    Full Fright
    LAX-DEN. Bought a ticket after 20 hour flight from Asia since it was a better connection to DEN. Flight delayed 1.5 hours and had to rebook everyone making a connection - 2 agents for 70 people who were totally incompetent, could not get anything done. No announcements, no information just rude attitude from ground staff. My bags were checked through onto Frontier and I checked with agent to make sure they would get loaded on from the international flight after clearing customs in LAX - she assu..
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  • FURTHER FLIGHT FRIGHT
    Left earlier than scheduled
    Summary
    Contrary to what I read in most reviews, my flight didn't get delayed, but rather, it left earlier than schedule so I got left behind and had to pay $100 for change fee.
    Full Fright
    My flight experience with Frontier Airlines proved to be negative because they do not maintain flight schedule. I was waiting for a flight in Houston TX to Wilmington DE and the flight was due for a 4:20pm Departure. I arrived at the gate at 4:05pm to find they had already boarded and closed the doors not allowing me to board. I was then charged a $100 fee to change my flight because they say it was my fault i missed the flight. This company's customer service level was happy to keep my ticket m..
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  • FURTHER FLIGHT FRIGHT
    Frontier Airlines sucks in all aspects.
    Summary
    These guys will blatantly nickel and dime you throughout the entire process (ticket prices, bags, drinks, TV, etc.).
    Full Fright
    Booked a short notice trip from the West Coast to Midwest, paid $850 round trip. Was shocked when I asked for cranberry juice and they told me it would be $2. Delayed 3+ hours in Denver due to screwed up plane. No real apology for the delay, didn't even get a free coke or to watch a little bit of their "pay to watch" direct TV service on the way to our destination. They did offer a $30 voucher for a future flight, HAHA good joke. Upon check in for return flight the clerk told us their policy had..
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  • FURTHER FLIGHT FRIGHT
    No notification
    Summary
    The cheap flight with Frontier turned out to be an 8-hour delay with no notification of any sort. They gave everyone $7 lunch coupons. Staff were lazy and apathetic, even talking bad about the company.
    Full Fright
    Frontier airlines in Phoenix is horrible. I booked a flight with them to Denver because it was the cheapest, but I did not know it would entail an 8 hour delay and ZERO notification of it until the scheduled time to take off. They gave everyone 7 dollar lunch coupons which cover about half of a meal at the airport and were very nonchalant and not apologetic whatsoever. The staff is lazy and apathetic, telling customers they are being laid off in September and talking bad about the company that ..
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  • FURTHER FLIGHT FRIGHT
    worst experience ever!
    Summary
    We helped our daughter settle for her new job in Phoenix. The flight back, separate flights and dates for me and my husband, were terrible! Delays, rerouted, and cancelled flights. Not to mention the inconvenience!
    Full Fright
    My daughter took a teaching job in Phoenix, we drove from Michigan to help her get settled. Tried to use Frontier to get back to Michigan - worst experience ever! My husband was to fly out on Sunday the 28th at 3.14 to Denver, after several hours was sent to O'Hare, had to stay overnight, get up at 5.00 to get flight to Grand Rapids, Michigan. I stayed until Saturday 3rd, 3.14 flight, after a delay, got on the plane, sat for half an hour, got off the plane. 2 hour delay - stood in line to change..
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Fright 1 to 21 of 111 frights
Frontier Failures
NOTABLE FRIGHTS
 Cheaper isn't always better. 

Wolfe

 Depending on which rules they choose to enforce, you can never be assured that you will be granted access to their boarding process. 

Yvonne

 I have never had a more infuriating, more frustrating, or more demoralizing experience traveling in my life! 

Keith

 Worst Airline. Flights always delayed. Poor customer service. Delayed over 3 hours in Denver. I would never fly this Airline. Service has gone down hill over the past few years. 

furious passenger

 Never again. Rude stewardesses, ignorant pilots, and nothing's free. The price isn't cheap enough for this. 

Lorelie