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  • FEATURED FLIGHT FRIGHT
    I am still at the airport
    Summary
    We've been delayed for about 24 hours now. ANd there is nothing Frontier is doing.
    Full Fright
    I am a medical student in Omaha and took a quick trip out to Durango with friends. The airplane broke down before the scheduled departure, the mechanic was not available, I missed my connection in Denver and have been here for the last 24-27 hours. Apparently Frontier does not work with other airlines - or other airlines don't work with Frontier. The two men at the gate where I was on standby were less than courteous, the ladies at the customer desk were nice but unhelpful. They have no way of c..
    5
    1
  • FURTHER FLIGHT FRIGHT
    Just trying to get home
    Summary
    We were just trying to get home. When our flight got re-scheduled, they booked us a hotel but didn't inform me of the further changes in schedule. They even separated me from my 9-year-old
    Full Fright
    Trying to get home to Orange County, CA from Orlando. Flight was scheduled for Monday but I tried to grab an earlier flight. Frontier had zero flights leaving until Monday. On Monday as I arrived at the airport I was notified the flight had been changed to 5.48 am the following day. I was given a hotel voucher. A few hours later I happened to be walking past ticketing and noticed my flight to Denver was now showing 11.48 pm same day (in a few hours). I asked if the flight at 5.48 am tomorrow was..
    2
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  • FURTHER FLIGHT FRIGHT
    Frontier is the absolute worst
    Summary
    Frontier Airlines is the absolute worst in an already terrible industry.They treat their customers - you know, the people that keep them in business - like wallets with people attached.
    Full Fright
    $2 for a soda, $2 to pick your seat (which you can't get around if you're booking your flight online), and you pay for CARRY ON bags. If you can't manage to cram your carry on into the device they have at the gate that determines if your bag is considered a carry on by size, then it's $50 (MANDATORY) to check it at the gate. When I asked for a glass of water to make a bottle for my infant daughter during the flight, they charged me for it. Taking a 4-hour flight and plan to watch the in-flight m..
    3
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  • FURTHER FLIGHT FRIGHT
    Illegal text to husband to tell him I love him in case we crash
    Summary
    Lies lies and the liars who tell them, Merry Christmas.
    Full Fright
    This was a Christmas Day flight from Denver to Cedar Rapids (visiting my father, who died a week later).
    Flight seems normal (though yes, a typical cramped Frontier flight, complete with cranky flight attendants, Weather report said light drizzle in Cedar Rapids but it was warm out.  Plane descends to make a landing and things don't sound quite right (I have flown hundreds of times and know the sounds that go with replying landing gear, etc.).  Suddenly they are going back up. &..
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  • FURTHER FLIGHT FRIGHT
    Flight 283 St. Louis-Denver
    Summary
    12/18 Flt 283, St. Louis to Denver, my daughter flying home from college. Frontier reports flight delayed by hours, then suddenly on time, forcing her to rush to airport in panic, only to learn that flight is actually delayed by another 8 hours. After hanging around for 8+ hours, flight is canceled. Frontier refuses to re-book at airport, tells her to call customer service. Takes us over an hour on phone after midnight to rebook.
    Full Fright
    12/18 Flt 283, St. Louis to Denver, my daughter flying home from college. Frontier reports flight delayed by hours, then suddenly on time, forcing her to rush to airport in panic, only to learn that flight is actually delayed by another 8 hours. After hanging around for 8+ hours, flight is canceled. Frontier refuses to re-book at airport, tells her to call customer service. Takes us over an hour on phone after midnight to rebook.
    0
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  • FURTHER FLIGHT FRIGHT
    Frontier is horrible!
    Summary
    Frontier Airlines caused us to miss our connecting flight and refused to do anything about it. They didn't even offer us an apology.
    Full Fright
    Arranged a round-trip flight from Chicago to Punta Cana, Dominican Republic. We arrived back to Chicago at 6:00 and had a connecting flight to make at 9:00 through Spirit. We were unable to deboard the plane until 7:20 due to an unspecified problem at the gate. They moved the plane to a different gate and we ran through the first customs to get our checked bags. Somehow there was an  issue with Frontier's luggage crew and they couldn't get anyone's luggag..
    0
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  • FURTHER FLIGHT FRIGHT
    Review about Poor Service
    Summary
    Changes in flight details caused us to run from one end of the airport to the other. Thanks Frontier for being so unclear about the gates.
    Full Fright
    My wife and I had scheduled flights 4 months in advanced with Frontier Airlines August 11 with what was suppose to be a plane change in Denver with a 45 minute wait time however once we arrived in Denver which was over an hour late we had just got off our first flight and heard last call boarding to Wash.and we literally had to run from one flight to the next with our carry ons from one side of the airport to the next. We were out of breath and not happy! From the very beginning of our trip t..
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  • FURTHER FLIGHT FRIGHT
    This Airline is terrible!!!
    Summary
    Horrible customer service, awful hidden fees and cheap dishonest tactics to get revenue. Please avoid at all costs!!!
    Full Fright
    My wife and I booked a flight with Expedia from O'Hare International Airport to Cancun Mexico on 8/11/14 for an 8 am flight. The flight was a Funjet flight operated by Frontier Airlines. We arrived at ORD at 630am as per our itinerary's directions. When we got to the ticket counter at 650, we were told that we wouldn't be able to check in due to our late arrival and because the counters were closed. We didn't have any carry on luggage and we attempted to check in the night before but were unable..
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  • FURTHER FLIGHT FRIGHT
    First with Frontier
    Summary
    This is the first time we flew with Frontier and we are still not sure what we will be home. Better not delay the flight too long.
    Full Fright
    This is the first time I travel with this airline, and this is the worse experience I have ever had. Drove 2 hours and the flight got delayed 10 hours. They changed the time last minute which really messed with my plans. We are with two minors and we were supposed to work tomorrow morning but now we won't be able to because the flight leaves too late. Money for food does not make up for this. We will never recommend this airline. And we expect you guys to not cancel the flight now. We have famil..
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    Donna

    From:    
    To:  
    Flight Date: 8/11/2014
  • FURTHER FLIGHT FRIGHT
    Bullied to pay!!!
    Summary
    Attendant took our itinerary, asked us to measure our two bags. They were fit the smaller frame which was 18 x 14 x 8. But she insisted on that we need to have them checked-in. And looked at her watch, said the gate will be closed in 5 minutes... She says if we did not pay $50.00, we would be paying $70.00 when boarding at the gate. We thought that Frontier Airlines did not allow any personal belongings to get on the airplane. So, we hurriedly but reluctantly gave her the credit card paying $50...
    Full Fright
    After we had security check to the waiting area by the gate, the airplane just arrived. The passengers were starting to get out of the plane. It was not the gate closed. It still had 45 minutes. To my shocked was the passengers out and in with luggage were all bigger than ours. We were allowed to have carry-ons and bags! I asked some of them who did not pay for any fees. I talked to the attendant by the gate what happened to us with our bags, she handed me the "FLYFRONTIER.COM" card and told me ..
    0
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  • FURTHER FLIGHT FRIGHT
    I am cancelling ALL my pre-booked flights with Frontier!
    Summary
    I tried to fly from MPLA to Denver on 10 August 2014. The flight was delayed by four hours. Even though there were other Frontier flights leaving between the original departure time and the new departure time, staff refused to accommodate any customers in any way. They would not put us on standby. They refuse to help us with a new flight.
    Full Fright
    We got to the MPLS airport two hours early. There was no security wait. Unfortunately, the Frontier ticket staff wasn't there. I stood in front of an empty counter for 45 minutes. When the staff finally arrived, the security line had 45 minutes wait. I didn't know that my flight was delayed. There were zero announcements. After waiting for 45 minutes waiting to talk to the people at the gate ticket counter, I asked the lady, who identified herself as Candy, she didn't have a name tag, said that ..
    0
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  • FURTHER FLIGHT FRIGHT
    We were treated poorly and forced to pay fee $50.00 for personal items by a front desk.
    Summary
    We got the Orlando airport.The front desk lady attendant took our itinerary asked us to measure the our two bags. They were fit the smaller frame which was 18x14x8. But she insisted on that we need to have them checked-in. We did not want to because bags were not the size of carry-on so that we did not want to waiting for the luggage when we arrive to TTN. So we moved in the items out to make room in the bags.
    Full Fright
    She gave us contempt look and said the air plane had 5 minutes to close the gate. We asked if we could just checking one piece because the other one was empty. She rudely replied that it was our problem. She kept reminding us that it was us who was trying to change airline policy. She says, if we did not pay $50.00 we would be paying $70.00 when boarding at the gate. We thought that Frontier airline did not allow any personal belongs to get on the air plane. So, we were hurriedly but reluctan..
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  • FURTHER FLIGHT FRIGHT
    Cancelled flight 8/8. .
    Summary
    I had scheduled a flight for July 30th, changed date till Aug 8th and paid $75.00 to change flight dates.Showed up for flight only to be told the flight was cancelled.
    Full Fright
    They will not refund my change fee and I got nothing for this. Is this how you stay afloat? Ripping people off. No email,message etc from airline. No reason for cancellation. The other airline were still flying in and out of Chicago they gave weather as the excuse when I called on 8/14 . No one even said they were sorry, Russ were very rude, as the "Face" of that speaks volumes. They told us all flights were booked till Wed the 13th, our return date. I feel I should be refunded my $75.00 s..
    0
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  • FURTHER FLIGHT FRIGHT
    Lies and Deceit!
    Summary
    Frontier Airlines is a company full of lies and deceit. Scheming their way to get the most of your money but offer less of their services!
    Full Fright
    My sister came out to Portland from Minnesota on Frontier. She was not charged for carry-on luggage on her way out, but she was charged $50 for the trip back. Moreover, the daughter and mother she was flying with was suddenly charged $150 extra dollars. I will never fly Frontier for their lies and deceit.
    0
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    Tex Tucson

    From:   Portland  
    To:   Minnesota
    Flight Date: 8/6/2014
  • FURTHER FLIGHT FRIGHT
    Their website has issues and people get delayed
    Summary
    If you haven't printed out your boarding pass, make sure you have a very long time before your flight to do it.
    Full Fright
    I arrive with more than 40 minutes to spare for my flight from Trenton to Raleigh. Due to a website issue I was unable to print out a proper boarding pass. Upon arrival the kiosk would not allow me to print my pass as it was under the 45 minute deadline, a deadline that I have never encountered in all my years of flying. The Frontier reps at the counter were of no help and were quite hostile to my (and the 7 other passengers) complaints. They are essentially running a racket. Trenton airport is ..
    0
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  • FURTHER FLIGHT FRIGHT
    LOst a family of 6
    Summary
    Frontier got away with an issue with my flight but they definitely will not get anymore of my family's business.
    Full Fright
    I inadvertently booked a return flight on Frontier 30 days later than originally intended (31 August instead of 31 July). When I discovered the error, I called Frontier and asked that they please work with me and rebook the flight on the correct day without assessing the customary $75 change fee by considering that I just made a simple mistake. I went thru three levels of supervisors, only to end up with a very rude agent named Neta (Agent sign TNS) who just repeatedly told me "no" and refused t..
    0
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  • FURTHER FLIGHT FRIGHT
    Pushed me to the edge!
    Summary
    In over 30 years of flying, I have never encountered such rude and inhumane service and after reading the reviews it is of NO surprise my first complaint was not responded to or the fact the FA aggressively and physically approached me as I left the plane - it would appear from the HUNDREDS of similar complaints this behavior is not only ignored but encouraged.
    Full Fright
    My first flight left Fort Lauderdale for Trenton NJ/Mercer County. This airline just started flying there and it's convenient for neighboring Bucks County residents who prefer this short ride over the congestion and busy airport in Philly. Take the drive - it's not worth the inhumane treatment you will endure on this airline. The flight was delayed and then we sat on the runway for 30 min. Almost an hour after take off with ZERO turbulence, the seat belt sign was still on and many people were..
    0
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  • FURTHER FLIGHT FRIGHT
    Charged for "oversized" carry-on bag at the connection!
    Summary
    I flew from Cincinnati to Bozeman, connecting through Denver.My trip was to go fly fishing in Montana, so I had an expensive fly rod with me. I checked in and boarded in Cincinnati with no problem. But not in Denver.
    Full Fright
    In Denver the gate agent refused to let me board because my fly rod did not fit the size requirements. I said "they had no problem with it in Cincinnati" to which he replied "well I wasn't in Cincinnati." I asked for a supervisor who said the same thing. When I asked for her name, she said she didn't have to give it to me. Then I was charged $35 to check the rod.If I had known beforehand, it would have cost only $15 at online check-in. This was, hands down, the worst customer service I hav..
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  • FURTHER FLIGHT FRIGHT
    No Plus with Classic Plus
    Summary
    I spent more for more services but got less. I think I just wasted my money.
    Full Fright
    I recently flew from Cincinnati to Denver with a full Classic Plus fare. I was supposed to get a free alcohol drink and unlimited regular drinks on the flight. Yet when I asked for a diet pepsi I was charged $1.99. I paid over $100 extra for this segment for the Classic Plus fare. Also the airline didn't even know I was on this flight and cancelled my return flight. I had to wait on hold with customer service for 45 minutes to have this error corrected. I don't understand why this airline ..
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  • FURTHER FLIGHT FRIGHT
    We couldn't check the bags in but we have to pay the check in fee???
    Summary
    When it is to their gain, everything is possible with Frontier. They'll make you pay for everything but wouldn't provide the services needed.
    Full Fright
    I was on a flight with Frontier that was delayed 7 hours. There was no contact from the airline to me (phone, text or email) alerting me of the delay. When I arrived to the airport, I was informed that I could not check my bag but still had to pay the $25 checked bag fee. I then had to dump all of my liquids from my bag so it could go through security. We were then delayed another 90 minutes while sitting on the plane at the gate, at which point flight attendants informed us we could pay for bev..
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  • FURTHER FLIGHT FRIGHT
    We thought we had the best deal with the least expensive fair
    Summary
    The least expensive airfare looks like a lot of savings but I guess we wrong
    Full Fright
    We flew Frontier from Trenton to Tampa because the flight appeared to be the least expensive and because of the convenience of Trenton Airport. It was a mistake that we will never make again! No free luggage at all - the first piece checked in costs $25. If you have a carry, it costs even more - $35. When we factor in $8 a day for parking at Trenton Airport, we ended paying more than what we would have flying other airlines. The flight was delayed both ways. The fight from Trenton was over an ho..
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Fright 1 to 21 of 640 frights
Frontier Failures
NOTABLE FRIGHTS
 Good Luck not with us and probably not with the millions of parents and families who has a VERY SPECIAL PERSON and yes they are SPECIAL because they don't see this world as cruel as you do. 

Yuri

 Unacceptable...I will stick with Southwest Airlines from now on, and tell anyone else to do the same. the few bucks saved wasn't worth the inconvenience. 

Julius Caesar C

 I fly a fair amount (20+ times per year) and have been on almost all major US carriers, this one takes the cake as the worst! 

JK Roland

 Traveling Frontier has been one of the worst experiences I have ever had. Rude, disrespectful and completely unhelpful. I would highly discourage traveling with them 

Lander

 "I detect an accent. Do you understand English?" - Frontier staff... This is clearly discrimination!! 

Helena