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  • FEATURED FLIGHT FRIGHT
    I am still at the airport
    Summary
    We've been delayed for about 24 hours now. ANd there is nothing Frontier is doing.
    Full Fright
    I am a medical student in Omaha and took a quick trip out to Durango with friends. The airplane broke down before the scheduled departure, the mechanic was not available, I missed my connection in Denver and have been here for the last 24-27 hours. Apparently Frontier does not work with other airlines - or other airlines don't work with Frontier. The two men at the gate where I was on standby were less than courteous, the ladies at the customer desk were nice but unhelpful. They have no way of c..
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  • FURTHER FLIGHT FRIGHT
    Ground delay on a plane full of angry bikers
    Summary
    Gate wasn't open upon arrival and I was stuck on the tarmac in a plane full of angry bikers and drunk millenials.      
    Full Fright
    I took a one way Frontier flight from Denver to Miami a couple weeks ago to help my girlfriend drive back to Denver with her belongings so we could start our new life together. I can say now that everything is going wonderfully, but it had an inauspicious start to say the least.

    It became apparent at the beginning of this flight that we had a pretty unusual passenger list, at least half of the passengers were clearly members of a motorcycle club. I could tell by the copious amount..
    1
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    Harrison Lipschutz

    From:   Denver  
    To:   Miami
    Flight Date: 2/7/2018
  • FURTHER FLIGHT FRIGHT
    Just trying to get home
    Summary
    We were just trying to get home. When our flight got re-scheduled, they booked us a hotel but didn't inform me of the further changes in schedule. They even separated me from my 9-year-old
    Full Fright
    Trying to get home to Orange County, CA from Orlando. Flight was scheduled for Monday but I tried to grab an earlier flight. Frontier had zero flights leaving until Monday. On Monday as I arrived at the airport I was notified the flight had been changed to 5.48 am the following day. I was given a hotel voucher. A few hours later I happened to be walking past ticketing and noticed my flight to Denver was now showing 11.48 pm same day (in a few hours). I asked if the flight at 5.48 am tomorrow was..
    2
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  • FURTHER FLIGHT FRIGHT
    Never again!
    Summary
    Our round trip flight with Frontier made us decide not to fly with them again. Flight was delayed but it was listed on screen as ON TIME, incompetence of staff caused us additional delays, no acknowledgement from FAs or the pilot during turbulence...
    Full Fright
    Flew round trip from Ft Myers to Denver 12/12. Flight out was no problem. Return flight - flight listed as on time on the screens, but we boarded over 30 minutes late. No announcement made that explained when we would be boarding, the reason for the delay, or any kind of apology or assurance. Asked to check our carryon bags at the gate, which was not a problem except that my companion was not given the receipt from her bag check. The agent said she would be right back with the tag, never returne..
    1
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  • FURTHER FLIGHT FRIGHT
    Flight 283 St. Louis-Denver
    Summary
    12/18 Flt 283, St. Louis to Denver, my daughter flying home from college. Frontier reports flight delayed by hours, then suddenly on time, forcing her to rush to airport in panic, only to learn that flight is actually delayed by another 8 hours. After hanging around for 8+ hours, flight is canceled. Frontier refuses to re-book at airport, tells her to call customer service. Takes us over an hour on phone after midnight to rebook.
    Full Fright
    12/18 Flt 283, St. Louis to Denver, my daughter flying home from college. Frontier reports flight delayed by hours, then suddenly on time, forcing her to rush to airport in panic, only to learn that flight is actually delayed by another 8 hours. After hanging around for 8+ hours, flight is canceled. Frontier refuses to re-book at airport, tells her to call customer service. Takes us over an hour on phone after midnight to rebook.
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  • FURTHER FLIGHT FRIGHT
    Frontier is horrible!
    Summary
    Frontier Airlines caused us to miss our connecting flight and refused to do anything about it. They didn't even offer us an apology.
    Full Fright
    Arranged a round-trip flight from Chicago to Punta Cana, Dominican Republic. We arrived back to Chicago at 6:00 and had a connecting flight to make at 9:00 through Spirit. We were unable to deboard the plane until 7:20 due to an unspecified problem at the gate. They moved the plane to a different gate and we ran through the first customs to get our checked bags. Somehow there was an  issue with Frontier's luggage crew and they couldn't get anyone's luggag..
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  • FURTHER FLIGHT FRIGHT
    On a Classic Plus
    Summary
    They have all these rules about when we are to check in etc but when we get there to check in where are they?
    Full Fright
    The Sky Harbor ticket counter was horrible. Not only did we have to wait on them for 15+ minutes when they did show up they sauntered like they had all day. No comments to anyone about our wait. We happened to be first and actually got our bags tagged after the sixth person in line behind us. The gal "helping" us was rude and I swear moving as slow as she could. Maybe I should not have said anything about being there first! I have over 200k frequent flyer miles-Southwest here I come!
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  • FURTHER FLIGHT FRIGHT
    Review about Poor Service
    Summary
    Changes in flight details caused us to run from one end of the airport to the other. Thanks Frontier for being so unclear about the gates.
    Full Fright
    My wife and I had scheduled flights 4 months in advanced with Frontier Airlines August 11 with what was suppose to be a plane change in Denver with a 45 minute wait time however once we arrived in Denver which was over an hour late we had just got off our first flight and heard last call boarding to Wash.and we literally had to run from one flight to the next with our carry ons from one side of the airport to the next. We were out of breath and not happy! From the very beginning of our trip t..
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  • FURTHER FLIGHT FRIGHT
    My 2 crying year old
    Summary
    They placed my 2 year old away from me. And talked about us to other passengers.
    Full Fright
    Flew from SLC to Denver then to Puerto Vallarta. First flew with small children all separated from parents when asked to change seats was told by a very rude stewardess that we had to stay in assigned seats. What person flying wants to sit next to someone else's crying two year old? Then the stewardess had the nerve to talk to other passengers about us, very unprofessional. Pay the extra fly Delta.
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    Kristina Snowden

    From:   SLC  
    To:   Puerto Vallarta
    Flight Date: 8/15/2014
  • FURTHER FLIGHT FRIGHT
    What can DOT say about this "compliance"?
    Summary
    They were very dishonest in telling us the reason for flight delays.
    Full Fright
    Flight delay from 6:55 pm departure to 12:20 am next day was falsely attributed by Frontier agents to "weather delay of incoming flight from Seattle." However, (1) Seattle flying weather was excellent all day. (2) Frontier website showed all Seattle-Denver flights arrived on time that day. (3) Frontier evidently switched the designated equipment (from incoming Seattle-Denver flight 140, arriving approx. 4:30 pm) to a different route, possibly one that did encounter a weather delay -- and (4) mad..
    0
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    Roberto St. Louis

    From:    
    To:  
    Flight Date: 8/13/2014
  • FURTHER FLIGHT FRIGHT
    This Airline is terrible!!!
    Summary
    Horrible customer service, awful hidden fees and cheap dishonest tactics to get revenue. Please avoid at all costs!!!
    Full Fright
    My wife and I booked a flight with Expedia from O'Hare International Airport to Cancun Mexico on 8/11/14 for an 8 am flight. The flight was a Funjet flight operated by Frontier Airlines. We arrived at ORD at 630am as per our itinerary's directions. When we got to the ticket counter at 650, we were told that we wouldn't be able to check in due to our late arrival and because the counters were closed. We didn't have any carry on luggage and we attempted to check in the night before but were unable..
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  • FURTHER FLIGHT FRIGHT
    Review from Paradise, Nevada
    Summary
    This is the worst service I have ever received flying.The flight was delayed over four hours and when asked for any type of compensation including sitting with the rest of my party they refused and sent me back to waiting for the plane to arrive.
    Full Fright
    When the plane finally did arrive they said that their systems were about to time out so they didn't have time to properly clean the plane and rushed everyone on back to front instead of doing zones or taking into account different loading ways. After finally arriving it took over an hour and a half to receive baggage because things that should have been placed with larger luggage and not put on the ramp with the rest of then stopped it completely. The men had to crawl through the luggage cla..
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  • FURTHER FLIGHT FRIGHT
    First with Frontier
    Summary
    This is the first time we flew with Frontier and we are still not sure what we will be home. Better not delay the flight too long.
    Full Fright
    This is the first time I travel with this airline, and this is the worse experience I have ever had. Drove 2 hours and the flight got delayed 10 hours. They changed the time last minute which really messed with my plans. We are with two minors and we were supposed to work tomorrow morning but now we won't be able to because the flight leaves too late. Money for food does not make up for this. We will never recommend this airline. And we expect you guys to not cancel the flight now. We have famil..
    0
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    Donna

    From:    
    To:  
    Flight Date: 8/11/2014
  • FURTHER FLIGHT FRIGHT
    Bullied to pay!!!
    Summary
    Attendant took our itinerary, asked us to measure our two bags. They were fit the smaller frame which was 18 x 14 x 8. But she insisted on that we need to have them checked-in. And looked at her watch, said the gate will be closed in 5 minutes... She says if we did not pay $50.00, we would be paying $70.00 when boarding at the gate. We thought that Frontier Airlines did not allow any personal belongings to get on the airplane. So, we hurriedly but reluctantly gave her the credit card paying $50...
    Full Fright
    After we had security check to the waiting area by the gate, the airplane just arrived. The passengers were starting to get out of the plane. It was not the gate closed. It still had 45 minutes. To my shocked was the passengers out and in with luggage were all bigger than ours. We were allowed to have carry-ons and bags! I asked some of them who did not pay for any fees. I talked to the attendant by the gate what happened to us with our bags, she handed me the "FLYFRONTIER.COM" card and told me ..
    0
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  • FURTHER FLIGHT FRIGHT
    I am cancelling ALL my pre-booked flights with Frontier!
    Summary
    I tried to fly from MPLA to Denver on 10 August 2014. The flight was delayed by four hours. Even though there were other Frontier flights leaving between the original departure time and the new departure time, staff refused to accommodate any customers in any way. They would not put us on standby. They refuse to help us with a new flight.
    Full Fright
    We got to the MPLS airport two hours early. There was no security wait. Unfortunately, the Frontier ticket staff wasn't there. I stood in front of an empty counter for 45 minutes. When the staff finally arrived, the security line had 45 minutes wait. I didn't know that my flight was delayed. There were zero announcements. After waiting for 45 minutes waiting to talk to the people at the gate ticket counter, I asked the lady, who identified herself as Candy, she didn't have a name tag, said that ..
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  • FURTHER FLIGHT FRIGHT
    ridiculous bin policy
    Summary
    I really don't understand why we cannot use the first three bins even if you are seated in the front three rows.
    Full Fright
    Each time, if you are in the front three rows, the crew restrict usage of the overhead in preference to the people not already boarded. This usually means that we end up putting their bag further down the plane and the first three bins usually end up not full, and people boarding further back of the plane end up using the bins. It is illogical and rude to the passengers already boarded. Now we have to wait to go down the plane to get our bags. It makes now sense. Frontier, you have lost me with ..
    0
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    Timmy Mackie Lachlan

    From:    
    To:  
    Flight Date: 8/7/2014
  • FURTHER FLIGHT FRIGHT
    Their website has issues and people get delayed
    Summary
    If you haven't printed out your boarding pass, make sure you have a very long time before your flight to do it.
    Full Fright
    I arrive with more than 40 minutes to spare for my flight from Trenton to Raleigh. Due to a website issue I was unable to print out a proper boarding pass. Upon arrival the kiosk would not allow me to print my pass as it was under the 45 minute deadline, a deadline that I have never encountered in all my years of flying. The Frontier reps at the counter were of no help and were quite hostile to my (and the 7 other passengers) complaints. They are essentially running a racket. Trenton airport is ..
    0
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  • FURTHER FLIGHT FRIGHT
    lies that caused 2 hours delay and stress!
    Summary
    They told us lies and did not let us board our flight only to find out later that they could've accommodated us and saved us the time and stress.
    Full Fright
    July 29, 2014 was flying from Minneapolis to Idaho Falls one stop in Denver. Ladies at the ticket check in said the flight was overbooked due to weather and we would not make the connecting flight until Aug 3. After 2 hours of going back and forth talking to them about options which they were unwilling to help with we asked how many seats were available, well we found out 6 or 7 so why could we not go on our assigned flight? We arrived in Denver the flight to Idaho Falls was delayed and yes ther..
    0
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  • FURTHER FLIGHT FRIGHT
    Rudely inconsiderate.
    Summary
    It is unforgivable and unexcusable that we would miss an immediate family member's funeral and then to be provided no help in securing another flight, etc.
    Full Fright
    We used over 100k miles to fly my husband and me (plus our toddler under 2) on a last minute flight from Denver to San Diego for an immediate family member's funeral. We arrived at the airport and were told the flight had been downgraded and our seats could not be assigned and we needed to talk to the agent at the gate. We got to the gate and were told to wait off to the side. We waited off to the side, as requested, and tried not to be one of those passengers that got heated and be patient unti..
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  • FURTHER FLIGHT FRIGHT
    Frontier ruined every little bit of our plans!
    Summary
    I filed an official complaint with Frontier concerning my one and only trip with them which, two weeks out, they still haven't replied to. So here's my complaint letter that I sent to them so maybe I can save another person the frustration of dealing with these people.
    Full Fright
    You, Frontier, ruined my vacation home with your irresponsible handling of mine and my fiancee's suitcase. On Friday July 25th at approximately 4:20 PM my fiancee and I arrived at the ticket counter to get our boarding passes. Starting with the fact that the woman working the counter had a snarky attitude which I didn't care for, I handed our luggage over with a $25 luggage fee. She asked if our bag was going to St. Louis, to which we replied yes, and then put a sticker on it with the location c..
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  • FURTHER FLIGHT FRIGHT
    Terrible Customer Service and Website not working
    Summary
    I tried to view/change my reservation using the website.Although I've flown Frontier several times in the past I was unable to retrieve my reservation online. I had to call the 800 number, then guess what?
    Full Fright
    I was told by the recording that there was a 50 minute wait !!! When I finally reached a customer service agent and complained she seemed indifferent and "beaten down: but the number of complaints that she surely hears every day. Bottom line - Frontier deserves to go out of business.The way they treat customers with their "surprise" charges is despicable. I understand that they need to make money to survive but alienating their customers is clearly not the way to do it.I have not even got ..
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Fright 1 to 21 of 589 frights
Frontier Failures
NOTABLE FRIGHTS
 Good Luck not with us and probably not with the millions of parents and families who has a VERY SPECIAL PERSON and yes they are SPECIAL because they don't see this world as cruel as you do. 

Yuri

 Air crew forced us to violate FAA’s on-board regulations! 

JD

 Unacceptable...I will stick with Southwest Airlines from now on, and tell anyone else to do the same. the few bucks saved wasn't worth the inconvenience. 

Julius Caesar C

 I fly a fair amount (20+ times per year) and have been on almost all major US carriers, this one takes the cake as the worst! 

JK Roland

 This airline is awful. They nickel and dime you, they are rude and unorganized. I will never fly this airline again...EVER 

Meg