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  • FEATURED FLIGHT FRIGHT
    This Airline is terrible!!!
    Summary
    Horrible customer service, awful hidden fees and cheap dishonest tactics to get revenue. Please avoid at all costs!!!
    Full Fright
    My wife and I booked a flight with Expedia from O'Hare International Airport to Cancun Mexico on 8/11/14 for an 8 am flight. The flight was a Funjet flight operated by Frontier Airlines. We arrived at ORD at 630am as per our itinerary's directions. When we got to the ticket counter at 650, we were told that we wouldn't be able to check in due to our late arrival and because the counters were closed. We didn't have any carry on luggage and we attempted to check in the night before but were unable..
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  • FURTHER FLIGHT FRIGHT
    Hands down worst customer service of any airline/company
    Summary
    I first attempted to call their customer service line to resolve my problem, and everytime I called there was a 45+ minute wait, so I emailed instead. But issue still didn't get resolved.
    Full Fright
    Keep in mind it takes them 3-4 days to respond to emails (which I find unacceptable) so I tried to work it out with them for a few weeks. Following my initial complaint, the customer service rep went in and deleted all my airline miles I had accumulated, seeing as how my initial contact with them was resolving and issue on using them. Second, they didn't even bother to tell me they deleted the miles, they tried to play me for being ignorant and said I had no miles. Three weeks of battling with t..
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  • FURTHER FLIGHT FRIGHT
    Never, ever again.
    Summary
    My husband and I flew a few times on Frontier Airlines, and the service was always average. We were okay with that because the flights were cheaper. Then we had a terrible experience that made us never want to fly with them again.
    Full Fright
    When we got married my husband lived in California even though we got married in Ohio. A week before the wedding he was supposed to fly to Ohio and Frontier cancelled his flight. There was no notification of the cancellation until he got to the airport, and their solution was for him to drive 2 hours from San Diego to L.A. in traffic to make it to another flight serviced by a different airline. They were also unwilling to change our flights back, insisting that we fly back to San Diego even thou..
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  • FURTHER FLIGHT FRIGHT
    A whole different animal?? yea, a wolf
    Summary
    I was not able to print my boarding passes the night before, the system told me to “see an attendant”, as did the Kiosk in the airport but there was a HUGE line at the ticketing agent. Also, here I am, and advance purchase, sitting in 3 separate rows. Unacceptable. Now I have to PAY for entertainment on the flight??? WHAT THE HELL.
    Full Fright
    I created a blog about this here: http://frontierairlines.wordpress.com I recently had the displeasure of flying Frontier Airlines. It truly is a whole new animal, if that animal is the smiling wolf about to eat Little Red Riding Hood. We flew to Las Vegas on 8/13 through United Airlines (with no issues with our flight, nor any cancellations, etc.). We returned to LaGuardia on 8/20 through FrontierAirlines. I arrived a little late to the airport in Las Vegas due to unforeseen circu..
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  • FURTHER FLIGHT FRIGHT
    My complaint to Frontier
    Summary
    I recently had the displeasure of flying Frontier Airlines. It truly is a whole new animal, if that animal is the smiling wolf about to eat Little Red Riding Hood.
    Full Fright
    We flew to Las Vegas on 8/13 through United Airlines (with no issues with our flight, nor any cancellations, etc.). We returned to LaGuardia on 8/20 through FrontierAirlines. I arrived a little late to the airport in Las Vegas due to unforeseen circumstances, I was about 50 minutes prior to the flight departure, understanding this was a little short on the flight. I needed to check 2 bags, and was not able to print my boarding passes the night before, the system told me to “see an attendant”,..
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  • FURTHER FLIGHT FRIGHT
    Never again with Frontier Airline!
    Summary
    I booked a flight for 10 people via Apple and 9 out of 10 got preferred seats. I spent hours on the phone to have the last one's preferred seat and was assured it will be assigned only to find out before the flight that I would be away from my family on that trip, alone for hours. And they didn't honor the coupons given to us by the flight attendants on the southbound trip. I am a frequent international traveler and Frontier has received my last dollar. I'll fly Delta or US Air the next time.
    Full Fright
    I booked a vacation for 10 people on Frontier Airlines through Apple Vacations in March of 2013. 9 of the 10 people had "Preferred Perks" assigned seats on flight #27 from CVG to Cancun leaving at 11:05 AM 7/27/2013. I emailed and phoned Frontier Airlines and spoke with several people before flying requesting that the 10th person be assigned a seat near the other 9 family members. I was assured by both Apple and Frontier many times that I would be assigned seat 5F both down and back which was ne..
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  • FURTHER FLIGHT FRIGHT
    Bad Job Frontier!
    Summary
    I paid for a Classic plus months ago so that I can be sure to have extra legroom. On the morning of the flight, I checked in online and found out that my seat was changed to something else and there is nothing that they could do about it but to give me a $50 voucher. I couldn't even refund the extra payment I made for the stretch seating.
    Full Fright
    Frontier Airlines is usually such a good experience. But this time, they really failed. I had paid extra for Classic Plus seating on a recent Denver/Detroit/Denver trip. This ensured that I was to have Stretch Seating, just a little extra leg room. I confirmed my seat on February 18th for a 4th of July weekend trip. Checked in online the morning of my flight and saw that my seat assignment had been changed from 2C (aisle seat stretch seating) to 9B, middle seat in a row that didn't recline. ..
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  • FURTHER FLIGHT FRIGHT
    Ended up booking elsewhere
    Summary
    Two terrible experiences with Frontier in a month, neither resulting in our being able to fly anywhere. Both times, I've ended up making an emergency, last-minute booking on a competing airline.
    Full Fright
    The first trip, their website changed my itinerary from the days I had selected to over a week later. Didn't realize this until I tried to check in online 6 hours before the flight. This time, after checking in and then being stuck in a surprisingly long TSA security line, got to the gate just in time for them to close the cabin doors and be told too bad and that there was nothing they could do for us. No attempt to help find a flight on a different airline, no information on refunding this t..
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  • FURTHER FLIGHT FRIGHT
    Wrong move!
    Summary
    I shouldn't have booked my flight with Frontier again after previous bad experiences with them. Now, I'm stuck waiting - again - and ignored by CS - again -.
    Full Fright
    *sigh* I am trying Frontier after a rather long absence. After they left me and 50 other passengers at the gate in SFO, I was kind of turned off and didn't fly them for over a year. (they blamed the pilot, TSA, the other gate agent - it was ridiculous) The note I got back from them basically blamed me (and the other 50 passengers) for not being at security early enough. During that same time, Delta was going up and down the security line pulling people to the front who were on a flight 5 m..
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  • FURTHER FLIGHT FRIGHT
    Over-reacting FA
    Summary
    They changed our reserved seat to the emergency exit seats to accommodate a family to sit together. The FA then started to go over the instructions but since I was a little croggy from taking a dramamine pill, she started making a scene, transferred us to two separate seats and threatened us with a police beating!
    Full Fright
    I flew on Frontier Airlines on 4/30/2013 on flight # 478 from Orlando to Harrisburg. When I arrived at the Orlando Airport, I was told they were changing my seats (that I had booked 5 months in advance) so another family could sit together. My new seats were now the emergency exit seats. The FA, Lynda, was going over the instructions but I was little a croggy from taking a dramamine pill. She immediately started to tell me I was not competent to sit at the emergency exit and ask my husband a..
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  • FURTHER FLIGHT FRIGHT
    prepaid seat: denied! (but paid)
    Summary
    We booked our flight in advance and paid for preferred seating but was denied of it during the flight. And I wasn't even allowed to drink!
    Full Fright
    Booked our trip in Sep and paid for preferred seating. When we checked in at the ticket counter we were told that our seats that we prepaid for we're reserved for other customers and we were given seats further back. On the flight the seats we had paid for sat empty. While onboard I turned on my light to get a drink and the attendant said I would have to wait while she and another attendant stood in the front and had their drinks and snacks, an hour later she came by and wanted to know if we wan..
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  • FURTHER FLIGHT FRIGHT
    What a disappointment!
    Summary
    I had hotel reservations and car booking based on my flight schedule. Frontier changed these dates and said they don't care what effect this has on my plans! IT COSTS ME MORE THAN I WAS SUPPOSED TO HAVE SAVED FROM A CHEAP FLIGHT!
    Full Fright
    The airline has suddenly changed my reservation to another date !!! I had hotel reservations and car booking made based on my travel dates. The airline says it is not responsible for any effect this change ha on my travel plans ! Tried to save money by booking this airline, and ended up losing more because of hotel and car rental modification fees !!! What a disappointment. Never booking with them again.
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  • FURTHER FLIGHT FRIGHT
    Not on a honeymoon!
    Summary
    If you have the luxury of time and money, go ahead and try Frontier. But not when you have an important event like a honeymoon. They'll just ruin everything.
    Full Fright
    MY wife and I decided to go with frontier on a whim since it was our honeymoon. They offered a non-stop flight. The flight to our destination was uneventful, even pleasant. As we left to go home we ran into trouble. The ticket staff were incredibly rude. We payed additional for the both of us to sit together in the middle of the aircraft however when we arrived and the terminal we were seated in opposing ends of the plane. After spending an hour trying to get the issue resolved we had to resign ..
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  • FURTHER FLIGHT FRIGHT
    sardines in a can
    Summary
    Ever since Republic Airways bought Frontier Airlines, Frontier has gone waaaaaaay downhill. their planes feel like they are falling apart.There's other problems with the seat rows being so close together. Then there is the carry on bag issue. I hate that every booking on Frontier also means I get an email a week or two before the flight with a time change for all my flights.
    Full Fright
    I'd rather drive 3 days across the country in my own car, then put up with the shenanigans most of the airlines are forcing on us these days. Unfortunately, one doesn't always have that choice, due to time constraints or weather, and we certainly can't drive across an ocean. I'm just not found of cruise on water, mostly because I get seasick easily, and also cruise ships have their own set of problems; so I don't take ships or even ferries, if I can avoid them. I'd take trains more, if they actu..
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  • FURTHER FLIGHT FRIGHT
    What the f*** is going on in this airline!
    Summary
    I experienced nothing but delays, rudeness and hours in line trying to get through my flight.
    Full Fright
    I arrive at the airport 2 hours ahead of time to find the Frontier line out of the door. There were two extremely slow agents and a slew of broken kiosks. After an hour in line, I finally got through security to find out my flight was delayed. Because of this, I would miss my connecting flight. Frontier rebooked me on one of their later itineraries - one that would get in 3 hours 17 minutes later than my original itinerary. Even though there was other flights available on other carriers, I was b..
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  • FURTHER FLIGHT FRIGHT
    Frontier Airlines Ruined Our Vacation
    Summary
    We bought tickets well in advance then later on found out that the flight was cancelled at the time when all the other carrier have had doubled the price of tickets! What's worst was that they didn't care at all and never helped out to find alternatives! Two weekends ruined! Never fly Frontier..Absolutely negligent and irresponsible.
    Full Fright
    Frontier ruined our vacation.We bought tickets well in advance. Little did we know, they had already decided to withdraw from this market. They waited to cancel our flight until the price of tickets had doubled with other carriers?. Now, we cannot afford to take the trip,. Never buy a ticket from Frontier, because you can't be sure you'll get there!. We waited on hold for hours when we tried to work out alternate arrangements.. Their customer service reps do not care about the customer at ..
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  • FURTHER FLIGHT FRIGHT
    Mistaken choice
    Summary
    This airline has seen me for the last time. I'll tell you why. 1. lesser legroom and no reading lights. 2. missed connecting flight, didn't issue a refund and marked me as "No show"
    Full Fright
    Frontier Airlines has seen me for the last time. Three trips in a row, flying this airline has proven to be a mistaken choice. The second last time, I boarded a late evening Denver to Milwaukee trip. Following takeoff, I and my seatmates discovered that there were no reading lights above our row. Those in front shone onto the backs of the seats of those in front of us. Those behind shone on the back of our seats. I rang for the flight attendant, who deferred my issue to the lead flight attend..
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  • FURTHER FLIGHT FRIGHT
    I don't know where to begin...
    Summary
    I have listed several things that made me decide not to fly with Frontier again. I started with their website up to the in-flight entertainment that needs to be paid extra.
    Full Fright
    Where to begin? 1. The website is awful. I tried buying tickets, and it refused to accept my credit card. Repeatedly. I had to end up buying through a third-party website. Then, checking in, I repeatedly had an error message come up, despite the fact that when I showed up to the airport and went to the desk, they said I was checked in. What? 2. They bumped my flight a whole day later and didn't notify me, or my friends, because it was "too far away." They then made my friends take United and t..
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  • FURTHER FLIGHT FRIGHT
    Frontier staff not doing job as they should!
    Summary
    I was at the scheduled gate of my connecting flight earlier than I should be so I asked the ladies at the desk if there would be an flight earlier than my scheduled flight but I was told there wasn't. So I sat and waited for my flight. I was seated directly in front of the desk and there was no announcement that I got surprised when they told me that the flight left already and that they made announcements regarding the gate change. I'm not pissed about missing the connecting flight but the fact..
    Full Fright
    On October 11th, 2011 I arrived in Denver with Frontier from Oklahoma City for a connection to Nashville. I arrived at my scheduled gate (A-31) at around 7:30am and immediately approached the 3 ladies at the desk to inquire whether there was a earlier flight to Nashville than the one I had booked at approximately 11:30am. Without consulting anything I was told that there was not so I settled down to wait. I was directly in front of the desk in plain view of the marquee. I pulled out my lapto..
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  • FURTHER FLIGHT FRIGHT
    A non-stop flight with a 4-hour layover!
    Summary
    I booked a non-stop flight and I got surprised that we have a layover that took 4 hours. The customer service that I received was even worst!
    Full Fright
    I hate this airline with a passion I booked a direct flight from NYC to LA and was surprised when the captain mentioned we were landing in Denver, CO. I asked the flight attendant why we were stopping and she informed me that it was scheduled I made a fuss because i paid for a direct flight she told me it is direct because i don't have to leave the plane just some people get on and off I spent 4 hours in CO with no explanation as to why my direct flight now suddenly had a 4 hour layover in CO. T..
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  • FURTHER FLIGHT FRIGHT
    Frontier separates family members!!!
    Summary
    Frontier gets you on a flight, have separate seats for your family and wouldn't help make arrangements to have seated together, unless you pay, of course.
    Full Fright
    Just recently flew Frontier from Denver to Cancun. To say the least the experience was not a good one. Bought the tickets 6 months early and also at one point had seats picked out, but came to find out that when I went to pre-check in was told that I had to wait to find out what seats we had when we got to the airport. When we arrived we found that the seats where spread all over the plane. Not very conducive to a family vacation. We were told that we could sit together for the low price of $40...
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Fright 1 to 21 of 36 frights
Frontier Failures
NOTABLE FRIGHTS
 SO YOU(FRONTIER AIRLINES) GET AROUND BAGGAGE PROBLEMS BY MAKING NO ONE AVAILABLE TO TALK TO AT BAGGAGE CLAIM. 

Wally

 They don't get anything right. 

Jason

 The worst airline I've flown. 

Meg

 ...we were short a stewardess for our flight and we had to wait for them to arrive from another city...Completely unacceptable. 

Danielle

 "I detect an accent. Do you understand English?" - Frontier staff... This is clearly discrimination!! 

Helena