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  • FEATURED FLIGHT FRIGHT
    lies that caused 2 hours delay and stress!
    Summary
    They told us lies and did not let us board our flight only to find out later that they could've accommodated us and saved us the time and stress.
    Full Fright
    July 29, 2014 was flying from Minneapolis to Idaho Falls one stop in Denver. Ladies at the ticket check in said the flight was overbooked due to weather and we would not make the connecting flight until Aug 3. After 2 hours of going back and forth talking to them about options which they were unwilling to help with we asked how many seats were available, well we found out 6 or 7 so why could we not go on our assigned flight? We arrived in Denver the flight to Idaho Falls was delayed and yes ther..
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  • FURTHER FLIGHT FRIGHT
    Rudely inconsiderate.
    Summary
    It is unforgivable and unexcusable that we would miss an immediate family member's funeral and then to be provided no help in securing another flight, etc.
    Full Fright
    We used over 100k miles to fly my husband and me (plus our toddler under 2) on a last minute flight from Denver to San Diego for an immediate family member's funeral. We arrived at the airport and were told the flight had been downgraded and our seats could not be assigned and we needed to talk to the agent at the gate. We got to the gate and were told to wait off to the side. We waited off to the side, as requested, and tried not to be one of those passengers that got heated and be patient unti..
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  • FURTHER FLIGHT FRIGHT
    I'll be spending a lot of time waiting to get on a flight home
    Summary
    Flying to Denver from Seattle, and back, Frontier failed to get me on either flight.
    Full Fright
    In Seattle, the check-in desk was empty at 6pm Saturday with a sign that it would reopen 10 hours later at 4am. The automated machines were not giving boarding passes and I along with other passengers were stranded, unable to reach our flight. On the return trip in Denver, recent changes in timing cost me my flight. At the start, the desk representative wasn't aware that my boarding pass could be printed for me after I'd checked in online. Unlike all other airlines the doors are closed early, an..
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  • FURTHER FLIGHT FRIGHT
    At Trenton airport, Frontier still sucks!
    Summary
    I do NOT recommend this airport, Yes the Frontier flights are super cheap, but DO expect to get what you pay for.
    Full Fright
    Yesterday my nieces and I were flying out of Trenton to Milwaukee, my nieces are 16 and 13 and had their own reservation so technically they were "alone." We arrived just a few mins before the cutoff time of 45 (you must check in or you cannot board the plane) we had a bag to check in so we chose not to do the online check in, since I knew we would be stuck in line anyway. The kiosk told me I had to get in line to check in, before I knew it I overheard other passengers saying the plane left earl..
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  • FURTHER FLIGHT FRIGHT
    Why would you sell a ticket and not figure that there would be any baggage?
    Summary
    I paid for my daughters' flight. Little did I know that there are other fees to be paid for their trip and Frontier got them stranded in Denver UNLESS they PAY for their carry ons.
    Full Fright
    My daughters flew from KC to Salt Lake City, via Denver. They were told, in Denver that they could not board, after having flown from MCI, until they paid additional "baggage" fee, in the amount of $100.00, for the two small carryon bags that they had. That is one bag each. My daughters were very upset, as they had little cash with them and no credit cards. This is a form of extortion as far as I am concerned. I prepaid for their flights, with the understanding that this was all paid for.
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  • FURTHER FLIGHT FRIGHT
    A detailed report of Frontier's Scheme
    Summary
    I am a former rocket scientist, aerospace executive, President of a Utah computer software company, and business entrepreneur. I have read hundreds of online reviews regarding the many different ways that Frontier Airlines ALLEGEDLY uses to purposely deny some persons, that have purchased tickets on SOLD OUT Frontier Flights, a timely issued boarding pass, thus preventing those persons from boarding their Flight, and also allowing Frontier to avoid paying those persons compensation of up to $130..
    Full Fright
    This Frontier rule, combined with the all too often late arrival of Frontier Gate Agents, makes it easy for Frontier Gate Agents to deny some persons a boarding pass on sold out flights, thus saving Frontier up to $1300 per passenger on sold out flights as per 14 CFR 250 rules. And to make things even worse, Frontier then usually imposing a ticket change fee of $75 to $100 or more if you are not issued a valid boarding pass prior to 45 minutes before your flight departs. My wife and I, age 79..
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  • FURTHER FLIGHT FRIGHT
    Improper or inferior service
    Summary
    Frontier airlines refused to honor my e-ticket on a recent flight. I checked-in online, however the boarding pass provided would not allow for travel.
    Full Fright
    I was scheduled to fly from MSN to DEN on June 5, 2014 with Frontier Airlines. Several hours before that flight I checked in online and proceeded to the airport. At the TSA security check-point I was apprised that my Frontier Airlines boarding pass would not scan and I was instructed to visit their ticket agent. The ticket agent line had several customers in it, and after a short time it was revealed that all of them had the same problem I did: they were checked in but needed additional document..
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  • FURTHER FLIGHT FRIGHT
    overbooking caused inconvenience to more than a dozen passengers
    Summary
    I had a flight to return to San Diego on May 30th. I had a confirmation and everything to prove I was to fly out at 6:45 A.M.
    Full Fright
    When I arrived at the airport, I am many other people were told we MISSED our flight which in fact was not true because they were still loading the plane. The real truth is YOU overbooked and put us, about 15 people at an inconvenience. I had to book another flight through one of the airlines there at an unreal,ridiculous price of almost $800.00 just to get to San Diego. That is outrageous as well as you overbooking just to make sure you have every seat occupied. I want half of my fare returned ..
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  • FURTHER FLIGHT FRIGHT
    at least other airlines care for their passengers even if it cost a BIT more than Frontier
    Summary
    I chose to fly with Frontier because of their low prices. I was not aware that this meant I was sacrificing any type of customer service.
    Full Fright
    I booked a flight from CVG, I had not received the online check in email and was not at a place where I had access to a printer so thought it would be easy enough to check in at the counter. This was incorrect, there was no kiosk and the line was quite long, with several people ahead of me checking bags. Although it was not mentioned in any of my emails, Frontier seems to have a strict policy that they will not check you in if your flight is 45 mins or less to boarding. Although we were all in l..
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  • FURTHER FLIGHT FRIGHT
    RUDE and irresponsible
    Summary
    Delayed flight out of MKE caused us to miss the flight to SNA from Denver.
    Full Fright
    This flight actually left early. 15 passenger were rebooked to other flights at 8am and 8pm the next day (some on standby for already overbooked flights) We spent the night on thefloor of the airport because the voucher for the discounted hotel would only be helpful IF there were shuttles running to get us there. There were not and we never got on the 8am flight but our luggage did! We were rerouted to Seattle on Alaska Airlines (they were wonderful!!) and back down to SNA by 6pm that next day. ..
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  • FURTHER FLIGHT FRIGHT
    Cancelled flight for "3 hour rule" - huge loss of vacation time and money
    Summary
    The most horrible service ever.
    Full Fright
    I am a frequent flyer from New Jersey to Florida, where I have a house in Florida. Decided to fly frontier due to the attractive prices. Worst mistake ever. They cancelled my florida flight, leaving me stranded. It was not a bad weather cancellation, which we could understand. Every other flight scheduled left that day. We were told: the garage door where the de icing equipment is kept, is out of power. We have to wait for the power company to come. "Can you open it manually?" they were as..
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  • FURTHER FLIGHT FRIGHT
    They laugh at other peoples misfortunes
    Summary
    When people miss their flight because of their ridiculous but inconsistent 45 minute policy, they do have the habit of laughing at the people in this situation. That was what we found out on one of our flights.
    Full Fright
    On January 9 we were informed our father passed away in California and the body will be held until we got there. The wake was on January 23, 2014. My sister Tammie, and nephew Areon and myself decided to fly with Frontier because Tammie and myself had just flown to California in August 2013. We arrived at the airport 2 hours prior to boarding and checked bags in and ate something, then we went to restroom. Plane was departing at 3.30pm. While walking toward the gate we noticed the last passenger..
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  • FURTHER FLIGHT FRIGHT
    Fontier Agent Error= Worst Experience Ever!
    Summary
    Arrived one hour early for flight (due to traffic) at New Casltel Delaware Airport to fly to Denver Co.There was no representative at the Frontier counter to print out boarding passes and thus we we not allowed to get onto the flight.
    Full Fright
    The kiosk was closed because it was after the 45-min arrival window. We were told (with explicit language!) from a Frontier rep that "we were screwed." After waiting on hold for half an hour, we were hung up on three times. We were also lied to and told that Frontier doesn't fly out of Trenton (they do!). Dealing with Frontier's representatives is like dealing with Natizs or Evil Robots.I would appreciate the boycott of this company and if we band together we can take them down.
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  • FURTHER FLIGHT FRIGHT
    I'd rather be on a 26-hour bus ride next time.
    Summary
    I tried to fly from Fresno to Denver today. Unfortunately, when I arrived, there was no one at check in to - you know - check me in. I eventually discovered there were no kiosks in this airport.
    Full Fright
    Went to other airline desks for help, and after running around for a while and talking to others who also needed to check in, a woman finally arrived at the desk only to loudly and grumpily inform us all that "You are late, you have missed your flight, there is nothing I can do. We only fly out every other day, so the soonest flight out is Monday. (Which was a lie, by the way. It's actually Tuesday)" Tried to investigate other options and ask for a supervisor, but, like a broken record, she simp..
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  • FURTHER FLIGHT FRIGHT
    Awful! Worst airlines I have ever had to deal with!
    Summary
    I had to fly my 12 year old sister home as an unaccompanied minor, which required us to wait in a special line. We thought things will go well. But we're wrong.
    Full Fright
    There were two lines and both looked reasonably short, plus she only had a carry on so we thought we would be through the line pretty quick. Boy was I wrong. We weren't moving and it turns out because 1 check in counter was empty and we only had 2 people working our line and they BOTH were only working our line in between the regular check in (which had lines on both sides of us and were extremely long). We stood in line for an hour and by time we were to the front every one of the adults escort..
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  • FURTHER FLIGHT FRIGHT
    Wait,wait, wait, but you can't board!
    Summary
    We were made to wait in line to get our boarding pass printed then we were denied boarding, by the SUPERVISOR, because it took them 15min to assist each customer!
    Full Fright
    If Someone paid me to fly frontier airlines, I wouldn't even take them up on that offer or gift ever! I flew frontier for the first time on Nov 6th from Dallas (DFW) airport to Cincinnati (CVG) via Denver. My return trip was nothing to write home about! My flight was to depart from CVG at 7.15am. I had checked in online the night before. The airline doesn't make provision for E-boarding pass where you can use it via your phone. I arrived at the counter at 6.25, 50 minutes before my departure tim..
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  • FURTHER FLIGHT FRIGHT
    More payment
    Summary
    I was in the airport for more than an hour before my flight, but I didn't get to fly. Now they want me to pay some more to rebook it.
    Full Fright
    Was 1 hour to 45 minutes early for flight that I was checked in online for. Due to rude and missing employees, I was unable to get on the flight that I was there for. $75 ticket and they want $100 to rebook it. When try to file a complaint with airline, I try talking to two people only to be hung up on. The third phone call to get help, I give the confirmation number, the lady mumbles under her breath and hangs up on me.
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  • FURTHER FLIGHT FRIGHT
    Cold treatment
    Summary
    We were at the airport even before the 45 minute "cut-off" time but their employees were not. And because of this, WE need to pay and additional $100 EACH to rebook our flight 2DAYS AFTER!!!
    Full Fright
    My girlfriend and I arrived prior to the 45 minute deadline Frontier asks of its customers. The flight was delayed 21 minutes which gave us additional time; however, no employees were at the counter and the kiosk was not working. I went to security who told me that the frontier staff has to work outside loading the plane before each flight. The problem is they were outside prior to the original time and not the delayed time. Security let us know they would not be back inside until the plane took..
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  • FURTHER FLIGHT FRIGHT
    Had to drive 12 hours
    Summary
    My parents were at the airport an hour before their flight, giving them more than enough time to check in in this small airport. But they were denied boarding because "they were late". Why not just admit that you, Frontier, is cutting on expenses that you cannot provide enough check-in personnel who can handle the number of passengers at the airport?
    Full Fright
    My parents who arrived an hour before flight departure were denied entry and considered late, therefore, was not Frontier's fault. It was Frontier's fault because they had only one person working! This person could not handle the influx of people and became overwhelmed. Denver made the call to close the gate and told the people they are on their own. Next flight out? Two days later. Keep in mind this a very small airport in Bismarck, ND with only 4 gates. You park in front of the doors and walk ..
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  • FURTHER FLIGHT FRIGHT
    Frontier completely ruined my weekend!
    Summary
    I was scheduled to fly out of KC to Seattle with a layover in Denver. Our flight was delayed in KC and I asked the ticket clerk if I needed to make arrangements for the the Denver-Seattle connection because the delay was cutting into the layover time. She assured me that I didn't need to. I checked that there were other available flights that I could have booked to make it to an event I had purchased non-refundable tickets for. I explained to the ticket clerk that I needed to make it to Seattle ..
    Full Fright
    I should have arrived at 2 pm - I arrived at 2 am. On the way home, my flight was also delayed. This time, Frontier automatically booked me on a later flight. I actually arrived to the airport with enough time to make the original flight - which would have have gotten me home sooner. The ticket counter clerk said she "didn't have time" to help me even though there was no one else in line. She explained that I'd have to go to customer service. I went to customer service who called the ticket coun..
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  • FURTHER FLIGHT FRIGHT
    First ride was a joke
    Summary
    The bag drop attendant is helping an unaccompanied minor. I am slowly sympathetic, but I am also aware of what time I needed to be in there. After a while he told me I missed my flight and I have to rebook!!!
    Full Fright
    FRONTIER AIRLINES might have Denver on lock, but my first time riding their airline was a joke. I arrived to the airport at 5:30am. 5:30am. Was checked in and just needed to drop my bag. Get up to the line at 5:57am. I read carefully that the airline needs you to drop your bag 45 minutes before the flight. I ALSO PAID FOR THIS BAG TO BE FLOWN. The bag drop attendant is helping an unaccompanied minor. I am slowly sympathetic, but I am also aware of what time I needed to be in th..
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Fright 1 to 21 of 90 frights
Frontier Failures
NOTABLE FRIGHTS
 The worst airline I've flown. 

Meg

 Unacceptable...I will stick with Southwest Airlines from now on, and tell anyone else to do the same. the few bucks saved wasn't worth the inconvenience. 

Julius Caesar C

 This airline is an absolute joke, they nickel and dime you for everything, there is no customer service, and apparently the idea of a flight going as planned is impossible. With the arrival of United and Delta to our area never again will I fly with Frontier 

pissed_passenger

 Traveling Frontier has been one of the worst experiences I have ever had. Rude, disrespectful and completely unhelpful. I would highly discourage traveling with them 

Lander

 "I detect an accent. Do you understand English?" - Frontier staff... This is clearly discrimination!! 

Helena