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  • FEATURED FLIGHT FRIGHT
    Just trying to get home
    Summary
    We were just trying to get home. When our flight got re-scheduled, they booked us a hotel but didn't inform me of the further changes in schedule. They even separated me from my 9-year-old
    Full Fright
    Trying to get home to Orange County, CA from Orlando. Flight was scheduled for Monday but I tried to grab an earlier flight. Frontier had zero flights leaving until Monday. On Monday as I arrived at the airport I was notified the flight had been changed to 5.48 am the following day. I was given a hotel voucher. A few hours later I happened to be walking past ticketing and noticed my flight to Denver was now showing 11.48 pm same day (in a few hours). I asked if the flight at 5.48 am tomorrow was..
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  • FURTHER FLIGHT FRIGHT
    Frontier is horrible!
    Summary
    Frontier Airlines caused us to miss our connecting flight and refused to do anything about it. They didn't even offer us an apology.
    Full Fright
    Arranged a round-trip flight from Chicago to Punta Cana, Dominican Republic. We arrived back to Chicago at 6:00 and had a connecting flight to make at 9:00 through Spirit. We were unable to deboard the plane until 7:20 due to an unspecified problem at the gate. They moved the plane to a different gate and we ran through the first customs to get our checked bags. Somehow there was an  issue with Frontier's luggage crew and they couldn't get anyone's luggag..
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  • FURTHER FLIGHT FRIGHT
    This Airline is terrible!!!
    Summary
    Horrible customer service, awful hidden fees and cheap dishonest tactics to get revenue. Please avoid at all costs!!!
    Full Fright
    My wife and I booked a flight with Expedia from O'Hare International Airport to Cancun Mexico on 8/11/14 for an 8 am flight. The flight was a Funjet flight operated by Frontier Airlines. We arrived at ORD at 630am as per our itinerary's directions. When we got to the ticket counter at 650, we were told that we wouldn't be able to check in due to our late arrival and because the counters were closed. We didn't have any carry on luggage and we attempted to check in the night before but were unable..
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  • FURTHER FLIGHT FRIGHT
    lies that caused 2 hours delay and stress!
    Summary
    They told us lies and did not let us board our flight only to find out later that they could've accommodated us and saved us the time and stress.
    Full Fright
    July 29, 2014 was flying from Minneapolis to Idaho Falls one stop in Denver. Ladies at the ticket check in said the flight was overbooked due to weather and we would not make the connecting flight until Aug 3. After 2 hours of going back and forth talking to them about options which they were unwilling to help with we asked how many seats were available, well we found out 6 or 7 so why could we not go on our assigned flight? We arrived in Denver the flight to Idaho Falls was delayed and yes ther..
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  • FURTHER FLIGHT FRIGHT
    Awful Customer Service
    Summary
    I am writing again regarding the experience my children and I had on 6/14/14. I originally emailed on 6/17/14 and again on 6/19/14. I also called and was routed to voicemail. I cannot understand how a company does not respond to paying customer within a few days. I rarely feel the need to write a letter to convey my dissatisfaction but it has been one thing after another with Frontier since 6/14/14.
    Full Fright
    My ex-husband and I share custody of our two children Ava age 8 and Gabriel age 6. We split time between Minneapolis and Salt Lake City as I live in Utah and Steve in Minnesota. Ever since Gabriel turned 5 they have been flying Frontier from Minneapolis to Denver and I either fly from Salt Lake City to Denver to meet them or drive to pick them up. On 6/14/14 I opted to fly from SLC to DEN to meet my children and catch the late flight from DEN to SLC that evening. My flight (572) was delayed to D..
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  • FURTHER FLIGHT FRIGHT
    They are a complete waste of time and money.
    Summary
    If you can waste your very precious time on endless waiting and delays, you sure can book with this airline. Otherwise, don't even think about it.
    Full Fright
    Booked a cruise for the family in Alaska and we were hoping to fly Frontier from ATL to AK but when we got to the airport the airline said flight was delayed for 3 hours. Not a big deal, but since we were connected through Denver we would miss our connecting flight. Also, happens before, not a big deal. The big deal was we would have to lay over in Denver for 2 days. We ended up being able to book a flight on Delta for twice as much and now the nightmare of trying to find out how to get linked u..
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  • FURTHER FLIGHT FRIGHT
    they didnt help us get another flight
    Summary
    We will not fly with Frontier again. After having paid for tickets for our trip to Costa Rica months in advance, we were informed at the gate that our flight was delayed, but the check in agent said that we should still be able to make our connecting flight through Denver. But that was a big lie.
    Full Fright
    we check our bags ($50 for 2) and go through security. Upon arrival at the gate, we were told that we would arrive in Denver at 11:55 p.m., which was the departure time for our connecting flight to Costa Rica. We asked if they would be able to hold the plan for 10 minutes so that we and the 3-4 other passengers who were in the same situation could make the flight. The gate agent said that she had called the staff in Denver and they refused to hold the flight as it would further increase delays. ..
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  • FURTHER FLIGHT FRIGHT
    When they say not to worry, start to.
    Summary
    Frontier was delayed 120 minutes from new Orleans to Denver for weather in Denver. We were informed all our connecting flights would be delayed and that we would make our connections, not to worry. We should have.
    Full Fright
    Upon arriving in Denver many passenger's as well as myself learned our flight connections had left. Many appeared to have been delayed 10 minutes or so, clearly not inline with the info provided by new Orleans staff, Frontier offered to put me on another flight at 4pm the following day and we could sleep in the airport. No other options nor recommendations for other airlines were provided. My husband searched with me and we purchased a one way ticket from Denver to Salt Lake, to get home that ni..
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  • FURTHER FLIGHT FRIGHT
    I dont know what to say
    Summary
    Poor service, policies, and general business practices...
    Full Fright
    Be advised that you must reach counter/representative 45minutes before departure. Something Southwest, Delta, and others don't do. Attendant was working with other customers for awhile (by herself) and I missed the 45minute window. Or was it professional 'mis-direction;' with both the flight being oversold and their 'contract' employees understaffed so they had to leave the counter to attend to Gate duties? Net Result = Missed flight with domino effect of missed events (Sisters Birthday), lost..
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  • FURTHER FLIGHT FRIGHT
    A lot of problems with Frontier
    Summary
    If you want to arrive at your destination on time or at all......i would suggest that you use any other airline!!
    Full Fright
    On Sunday, April 12, 2014 the portion of our flight from Las Vegas to Denver (Flight 778) was delayed 3 hours due to snow/weather in Denver, however, the attendants held us for an additional 40 minutes at the gate because passanges had booked other flights and there was 3 empty seats. They brought 4 people over to fill the 3 seats (I am not a genuiss, but someone can not count), and then had to figure out which person was not going to stay/who had get off the plane, by the time we got to Denver ..
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  • FURTHER FLIGHT FRIGHT
    An open letter to Frontier
    Summary
    I submitted the below letter a week ago and still no reply. For my "wonderful" experience read the letter:
    Full Fright
    Reviewing all of the online horror stories about your airline has been more than an eye-opener. I wish I had checked them prior to ever agreeing to fly your airline. The facts I share here about our experience are the same I read over and over from others former customers: terrible customer service, late flights, missed connections, rude agents, lack of empathy from anyone. The only thing you didn't do to us was lose our bag, or charge us the carry on fees I've read so much about, of course our ..
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  • FURTHER FLIGHT FRIGHT
    RUDE and irresponsible
    Summary
    Delayed flight out of MKE caused us to miss the flight to SNA from Denver.
    Full Fright
    This flight actually left early. 15 passenger were rebooked to other flights at 8am and 8pm the next day (some on standby for already overbooked flights) We spent the night on thefloor of the airport because the voucher for the discounted hotel would only be helpful IF there were shuttles running to get us there. There were not and we never got on the 8am flight but our luggage did! We were rerouted to Seattle on Alaska Airlines (they were wonderful!!) and back down to SNA by 6pm that next day. ..
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  • FURTHER FLIGHT FRIGHT
    Improper maintenance
    Summary
    We were anticipating an hour and a half flight.They told us not to use the bathrooms on the plane as we were because the water had frozen in the tanks and was improperly drained.
    Full Fright
    We all boarded the plane and in about a half hour later they had us all get off the plane because they said that they could not fly due to regulations with the bathrooms and that they have to be running correctly to fly. We found out when we got back on the plane that we were unable to use the bathroom anyway and this whole process took over an hour and a half and we missed our connecting flight by 20 minutes and they would not hold our plane. If they wouldn't have screwed around we would hav..
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  • FURTHER FLIGHT FRIGHT
    WORST AIRLINE EXPERIENCE EVER
    Summary
    WORT AIRLINE EVER Flew on Frontier for first & last time to Nashville- Phoenix. Connecting flight delayed 45 minutes due to mechanical problem with door.
    Full Fright
    Return trip: Phoenix-Denver flight o.k. Flight from Denver to Nashville took off and had to return to Denver (plane landing gear unable to retract). In both situations, staff had very poor communication informing passengers of situation. Rudest flight attendants I have ever experienced. No compensation for inconvenience or lost time due to delays. Frontier is an economy airline, I get it. They want to charge you for anything/everything they can. Baggage, food and beverages. I have flown..
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  • FURTHER FLIGHT FRIGHT
    Delayed Flight 4-1/2 Hours, Missed Connection, Blamed Weather (IT WASN'T THE WEATHER!)
    Summary
    Stuck in Denver while traveling from SLC to Orlando.
    Full Fright
    light was delayed over and over and over in SLC, finally left 4-1/2 hours after scheduled time. Arrived in Denver FIFTEEN MINUTES after Orlando flight left (that flight was delayed over two hours in Denver). They refuse to put me up for the night; won't even give me a meal voucher. There is another Denver -> Orlando flight first thing in the morning, BUT THEY WON'T PUT ME ON IT. I HAVE TO WAIT UNTIL 4:40PM TOMORROW for the last Orlando flight of the day. I can just see THAT flight being de..
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  • FURTHER FLIGHT FRIGHT
    First and Last
    Summary
    This will be the first and the last time that I will be flying with Frontier!
    Full Fright
    First and last time flying you today. Boarding pass didn't scan at security, gate attendants rude, still charged change fee after missed flight.
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  • FURTHER FLIGHT FRIGHT
    worst experience ever!
    Summary
    We helped our daughter settle for her new job in Phoenix. The flight back, separate flights and dates for me and my husband, were terrible! Delays, rerouted, and cancelled flights. Not to mention the inconvenience!
    Full Fright
    My daughter took a teaching job in Phoenix, we drove from Michigan to help her get settled. Tried to use Frontier to get back to Michigan - worst experience ever! My husband was to fly out on Sunday the 28th at 3.14 to Denver, after several hours was sent to O'Hare, had to stay overnight, get up at 5.00 to get flight to Grand Rapids, Michigan. I stayed until Saturday 3rd, 3.14 flight, after a delay, got on the plane, sat for half an hour, got off the plane. 2 hour delay - stood in line to change..
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  • FURTHER FLIGHT FRIGHT
    UNDERSTAFFED
    Summary
    Frontier is understaffed that they cannot accommodate all the passengers and if you miss your flight because of this, you still have to pay for the change fee.
    Full Fright
    Frontier Airlines is horrible. I am not one to write reviews but I have had a series of terrible experiences. Flying out of Indianapolis they are severely understaffed. Since the airline does not participate in digital boarding passes, I arrived over an hour early prior to boarding so I could do so, and get through security. The self check in computers were down and I was unable to print my pass, along with several others. We all waited in line listening to an irate customer rant about nothing..
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  • FURTHER FLIGHT FRIGHT
    They waited for the bags but not the passengers!
    Summary
    My daughter was left stranded in Denver when they missed their connecting flight because of the delay in departure of their flight from Indianapolis. I had to travel 3 hours to pick them up. When we got home, the original airline called and said the bags were there while I was at LAX picking them up. this means that they held the plane for the bags but not the passengers! I called CS but it seems there is no CS that would answer!
    Full Fright
    Absolute worst operational airline in the nation. If they had negative stars Frontier would have earned it. My daughter and her 6 year old autistic child were left stranded in Denver after a flight departure delay in Indianapolis made them miss their flight even though they were promised the connection would be held. Plane arrived 5 minutes prior to departure at the gate next door and they went ahead and left due to "time restrictions" even though they knew they were on the plane. Were rerou..
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  • FURTHER FLIGHT FRIGHT
    No wonder frontier gets high call volume
    Summary
    We waited several hours, with a few updates on why we were delayed. CS unconcerned. Cannot connect a call with CS.
    Full Fright
    Flying from Cancun Mexico to Denver. Spent 45 minutes at gate waiting for maintenance to repair a tray that wouldn't stay latched. Then another 20 minutes for a refuel. Only two updates on status in the entire hour. Missed the connecting flight. After another 4 hours we here the announcement that the Denver to SLC flight was delayed 30 minutes. Given a card with a phone number to file a complaint or a compliment. The wait times were horrendous and after waiting for 15 to 30 minutes with no answe..
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  • FURTHER FLIGHT FRIGHT
    Pay for the better airlines it is worth the extra money to avoid the hassles you get with Frontier.
    Summary
    Here are two experiences with Frontier that could help you a lot in deciding whether to take a flight with them or not! On my first experience with them, we were told they don't have any seats for us even though we had boarding passes with assigned seats in our hands. They said there's nothing that they could do but when things got heated up, they put us and another family in a limo and drove us to Chicago to go out on a United flight to San Diego. The second one is more disappointing as w..
    Full Fright
    One of the definitions for Frontier is the farthermost limits of knowledge or achievement in a particular subject. With the employees they have working for them they have reached the Frontier of the THEIR ABILITY to get their passengers from point A to point b. This is my second bad experience with Frontier Airlines and It will be a cold day in Hades before I ever fly with this airlines again. So let me tell you about my two experiences and It may save you from a lot of headaches. A ..
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Fright 1 to 21 of 107 frights
Frontier Failures
NOTABLE FRIGHTS
 The sexism and harassment was visceral and cruel by male agents. 

Happy

 But Frontier has LIED, telling AMEX we flew all four segments which is an absolute lie! 

Sage

 Unacceptable...I will stick with Southwest Airlines from now on, and tell anyone else to do the same. the few bucks saved wasn't worth the inconvenience. 

Julius Caesar C

 This airline is an absolute joke, they nickel and dime you for everything, there is no customer service, and apparently the idea of a flight going as planned is impossible. With the arrival of United and Delta to our area never again will I fly with Frontier 

pissed_passenger

 This airline is awful. They nickel and dime you, they are rude and unorganized. I will never fly this airline again...EVER 

Meg