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  • FEATURED FLIGHT FRIGHT
    We felt so violated!
    Summary
    We had booked with Frontier for a family vacation to Yellowstone National Park for our family of 5. The flights were supposed to go from Detroit to Denver to Bozeman, MT and vice versa. This story is hard to believe but true. We had both our outbound and return flights delayed or cancelled, luggage lost and kids diagnosed with dehydration after being in airport for over 24 hours. At Frontier's suggestion we were forced to book with another airline to get home from Bozeman MT or stay 4 more da..
    Full Fright
    On Monday July 7th, we had our outbound flight 625 from Detroit to Denver delayed due to mechanical problems and ended up being at 4 airports for over 24 hours straight because of missed connecting flights. The flight was supposed to leave at 7:10 pm on Monday to Denver and arrive in Bozeman at 11 pm mountain time. It ended up leaving Detroit at 2:45 am on Tuesday July 8th. We arrived in Denver at 3:45 am mountain time (5:45 am eastern time). We were then sent on a connecting flight to Seattle a..
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  • FURTHER FLIGHT FRIGHT
    Frontier delayed flights and gave us two options of being stranded for 4 days or find our own way home
    Summary
    We had booked with Frontier for a family vacation to Yellowstone National Park for our family of 5. The flights were supposed to go from Detroit to Denver to Bozeman, MT and vice versa. This story is hard to believe but true. We had both our outbound and return flights delayed or cancelled, luggage lost and kids diagnosed with dehydration after being in airport for over 24 hours. At Frontier's suggestion we were forced to book with another airline to get home from Bozeman MT or stay 4 more da..
    Full Fright
    On Monday July 7th, we had our outbound flight 625 from Detroit to Denver delayed due to mechanical problems and ended up being at 4 airports for over 24 hours straight because of missed connecting flights. The flight was supposed to leave at 7:10 pm on Monday to Denver and arrive in Bozeman at 11 pm mountain time. It ended up leaving Detroit at 2:45 am on Tuesday July 8th. We arrived in Denver at 3:45 am mountain time (5:45 am eastern time). We were then sent on a connecting flight to Seattle a..
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  • FURTHER FLIGHT FRIGHT
    My flight was cancelled, and my luggage was lost
    Summary
    My flight #166 from Denver to Madison was cancelled on Wed., JUne 18th.then I was delayed in Denver for 48 hours, with no options except to fly out on Friday, June 20th on flight #166. But it doesn't end here.
    Full Fright
    Then my luggage did not arrive, and I did not hear about it for 37 and a half hours. I spent many hours on the phone with Frontier Airlines, and waited 48 minutes, then 32 minture, then trying to locate my luggage another 38 minutes, and was given a # to call that was a woman's home phone number. I missed several important dr. appts., my medicines, my personal items, my electronics, and outfits I planned to wear to an important event on Sunday. Plus the stress all of this put on my body. I mi..
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  • FURTHER FLIGHT FRIGHT
    stranded, cold, lost baggage
    Summary
    We got stranded, almost no accommodation was provided and the best of it? They lost my baggage.
    Full Fright
    Spokane to Denver, 18 June. Stormy weather in Denver prevented our flight from landing 3 times so we flew to Colorado Springs to refuel. We had to stay on the plane and only 1 of the 3 lavatories was operational - there was a line of about 30 people waiting to use it. An hour later I was close to the lav and had to sit down again for take-off. We got to Denver 2.5 hours late and my connecting flight to Little Rock had already left. After standing in a long line I found out their next flight to L..
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  • FURTHER FLIGHT FRIGHT
    Frontier is not cheaper.
    Summary
    I've never written a review to express my dissatisfaction with an airline before, but this airline has the worst customer service ever.
    Full Fright
    I recently flew American Airlines to Seattle to get my two children and we flew Frontier back to TN. I had no problems at all with American to Seattle. No unexpected fees and charges or hassles at all. You should know that your buck doesn't stop with buying a ticket with Frontier. You must buy your seats and you must pay $50 per any carry on that goes in an overhead or checked at the gate. Even if it fits easily. They are out to squeeze every dime out of you in every way. You must pay for any be..
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  • FURTHER FLIGHT FRIGHT
    they didnt help us get another flight
    Summary
    We will not fly with Frontier again. After having paid for tickets for our trip to Costa Rica months in advance, we were informed at the gate that our flight was delayed, but the check in agent said that we should still be able to make our connecting flight through Denver. But that was a big lie.
    Full Fright
    we check our bags ($50 for 2) and go through security. Upon arrival at the gate, we were told that we would arrive in Denver at 11:55 p.m., which was the departure time for our connecting flight to Costa Rica. We asked if they would be able to hold the plan for 10 minutes so that we and the 3-4 other passengers who were in the same situation could make the flight. The gate agent said that she had called the staff in Denver and they refused to hold the flight as it would further increase delays. ..
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  • FURTHER FLIGHT FRIGHT
    Lied to,Bumped from Flight w/o being told and LOST LUGGAGE - NO HELP from FRONTIER
    Summary
    Husband and I flew New Orleans (MSY) to SEA connecting in DEN 4/13.At MSY gate Frontier calls my cell & states "you will never make connection in DEN, we strongly recommend you overnight in MSY and fly home tomorrow, Monday".
    Full Fright
    We informed her we'd take our chances and get to DEN. We had to be to work on Monday! Once in DEN, we saw we could make our flight to SEA because it was delayed by 3 hours! We were just happy we would be getting home so we could get to work next day. We'd be home by 9:30pm instead of 6:45pm or so we thought. While waiting for flight gate agent started offering to buy people off the flight, apparently they oversold it. While checking my email I noticed our Frontier confirmation from earlier th..
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  • FURTHER FLIGHT FRIGHT
    Frontier Airlines-Bad Customer Service in Orlando
    Summary
    After checking in online and paying for 3 checked bags, they wouldn't include our checked bags on the flight. They told us to either pay $300 for change flight or get on the flight and just leave the baggage behind. I had to pay $100 to MAYBE get on a standby flight with the two remaining bag after they agreed to get my husband and my grandson on the flight with one bag. TERRIBLE customer service! I will avoid Frontier airlines from now on!
    Full Fright
    My husband & I took our 5 year old grandson to DisneyWorld for a week in June. Flying home, we got to the checkin gate after checking in online and paying for 3 checked bags 7 minutes past the cutoff to include our checked bags due to torential rainfall and generally poor weather conditions. The desk agent was very rude and told us we should either pay $300 to change flights or all 3 get on the flight together and leave our bags in Orlando! He had no options for us, even when I asked to simply a..
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  • FURTHER FLIGHT FRIGHT
    Mystery of the Missing Carseat!
    Summary
    In one of my flights from Den to DSM together with my 9 month old son, I my luggage but the car seat was not there. I had to wait for 45 minutes because reps were nowhere to be found, I had to page them. Having done that, I still have to wait until an older woman appeared so I told her my situation. She rudely cut me off saying she had to close her station. After some more waiting she told me she couldn't help me so she'd call her mgr. Another hour went by, with numerous pagings, but no one came..
    Full Fright
    I am a summit member or should I say was.. Traveling from Den to DSM with my 9 month old son when we landed in DSM found out that I got my luggage but my car seat did not make it;. I waited for 45 min to find a rep which there was no rep to be found!. Another airline told me I had to have them be paged,. I paged and paged and waited an hour now and finally this older lady was going toward the counter so I told her my situation and she cut me off and told me I had to wait as she had to close ..
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    Casey

    From:   Den  
    To:   DSM
    Flight Date: 7/9/2013
  • FURTHER FLIGHT FRIGHT
    They lost my bag. AGAIN!!!
    Summary
    A year ago, I was stopped before entering the plane and told to check in my luggage because apparently, there is no more space in the overhead bin. I did as I was told. Upon landing, I cannot find my bag. So did they. After talking to the lady at the baggage office, they told me that my bag was on its way to KANSAS! I had to personally retrieve it a day and a half after. Now, they did it again. But this time, they cannot locate my bag and I was just given a number to call. Well, I can and did..
    Full Fright
    I flew on Frontier for the first time a few years ago, and i do remember their service being at least decent, but since last year, my experiences with Frontier have been horrible. Last year on my trip to Colorado, I was stopped right before entering the plane and the workers made me check-in my carry-on...because apparently there was no more space in the upper storage of the plane. That already annoyed me because I packed lightly for a reason...which is so I would not have to check in my bag..
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  • FURTHER FLIGHT FRIGHT
    I can't afford to miss a flight!
    Summary
    I missed my connecting because of mechanical problems and when I asked what my options are to get to CVG as soon as possible, they gave me choices that I cannot accept, contrary to what the staff at Denver gave me.
    Full Fright
    I missed my connecting flight due to Mechanical problems. When the delay first started, I was the one that initiated the fact I might miss my connection flight and they told me I wouldn't. I then persisted to know my options in case I did miss my flight. They told me I would have to spend the night in Denver and flight out on the flight the next day because they only had one flight a day from Denver to CVG(it got in at 1am to CVG, making me almost 24 hours late). I then told them that wasn't ..
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  • FURTHER FLIGHT FRIGHT
    Our carseat never made it home
    Summary
    We checked our child's car seat and it never arrived. Despite the numerous calls made, long time being on hold, still, there is no car seat and no answer to our questions.
    Full Fright
    The seats were nice, a little more legroom in the economy section than some other airlines (such as United). The flight attendants on both legs of my trip were great - sense of humor, helpful, relaxed. All the seats have screens, but you have to pay a fee to view. They have a cash free cabin, so be prepared with your credit card if you want to purchase anything. The flier in the seat back mentioned something about them starting charging for non-alcoholic beverages starting in July, so if you..
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  • FURTHER FLIGHT FRIGHT
    I can give you a list of their incompetence!
    Summary
    This airline shows incompetence in a lot of was that I can go on and on. From the staff to the plane and even their policies!
    Full Fright
    Would rate them a negative number. I beg you do, not fly on frontier. Horrible customer service, no follow up when promised. Can't track anything so if something goes wrong they can't help. Won't answer our return phone calls. Package was checked and I arrived in Vegas my luggage didn't. Employee didn't know how to file a claim. I spent hours calling and leaving messages when they do bother to answer the phone they know nothing and are rude to you like it's my fault. Supervisors say emp..
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  • FURTHER FLIGHT FRIGHT
    Our first and last time flying Frontier - this was seriously a horrible experience.
    Summary
    Let me preface this by saying that if you are part of the frequent flyer program or buy directly from http://Frontier.com, you may not have so many problems. I can't tell you how many times over the course of our trip I heard an employee say, "Oh, that's because you booked through priceline," or, "This wouldn't be a problem if you had booked at http://flyfrontier.com!" Listen, if you don't want your tickets sold on priceline, don't offer them on priceline. Plain and simple.
    Full Fright
    My husband and I were taking an anniversary trip to San Francisco (Nashville-Denver-San Francisco) and we have never had worse travel experience. The airline is incredibly understaffed and the attendants are beyond rude. We requested adjacent seats but did not have them on any of our flights ("Because you booked through priceline!" they said.). Our flight home from SF-Denver was delayed, causing us to miss our connection to Nashville by 5 minutes. They wouldn't hold the plane, the airline wouldn..
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  • FURTHER FLIGHT FRIGHT
    Lost Bag
    Summary
    My flight was delayed due to "weather" even though there were no weather issues anywhere in the U.S. We missed our connecting flight because of that not to mention THEY LOST MY BAG and after being passed on to different people and a lot of waiting I STILL DON'T KNOW WHAT HAPPENED TO MY BAG!
    Full Fright
    I flew with Frontier last week and had a horrible experience. On the way back, they were delayed 1 hour due to "weather," even though looking at a radar of the entire U.S., there were no weather issues anywhere. Another Frontier staff said it was an air traffic control delay where another said it was a TSA issue. They wouldn't hold our connecting flight for 5 minutes and we missed our flight. We had to wait for another 5 hours. Finally, they lost our luggage and I still don't have it back. ..
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  • FURTHER FLIGHT FRIGHT
    Delays = Frontier lies and alibis
    Summary
    Our flight was delayed and we were given several DIFFERENT reasons. They didn't hold our connecting flight so we missed it and they LOST MY LUGGAGE!
    Full Fright
    Flew Frontier last week and had a horrible experience. On the way back, they were delayed 1 hour due to weather, even though looking at a radar of the entire US, there were no weather issues anywhere. Another staff member said it was an air traffic control delay where another said it was a TSA issue. They wouldn't hold our connecting flight for 5 minutes and we missed our flight. We had to wait 5 hours. Finally, they lost our luggage and I still don't have it back. I have yet to receive a phone ..
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  • FURTHER FLIGHT FRIGHT
    Lost checked baggage
    Summary
    Frontier forgot to check my bag in the flight I was in and pretended they cared whether the bag was returned to me or not but 4 hours passed and still there's no sign of my bag.
    Full Fright
    Frontier lost my checked luggage. They forgot to check it into the plane I was taking off on. When I arrived at my destination I noticed my bag was missing. Baggage claims helped me to track my bag and I was told it would be delivered to my residence later that afternoon. I received a call stating my bag will be dropped off within a 3 hour time frame. 4 hours later still no bag and the delivery service could of at least given a courtesy call explaining why they are so late. I feel this is very p..
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    Chelsea

    From:    
    To:  
    Flight Date: 4/12/2013
  • FURTHER FLIGHT FRIGHT
    Luggage lost TWICE!
    Summary
    They lost my bag twice and never showed any concern or responsible action to have it returned.
    Full Fright
    I lost my luggage twice already. It seemed like they dont really care to find your luggage or contact you after they made a mistake to lose your luggage. Irresponsible company. They will close their business soon or they will corrupt frontier airline if they didn't put more afford to care their travelers like us.
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    Keally L

    From:    
    To:  
    Flight Date: 4/3/2013
  • FURTHER FLIGHT FRIGHT
    They sent my bag elsewhere!!!
    Summary
    The lady at the counter carelessly put a wrong tag on my bag and sent it to Detroit under SOMEONE ELSE'S NAME! Not to add the delay the actual flight had and a long wait and being on hold on the phone to retrieve my bag!
    Full Fright
    This airline should be shut down. My trip from Dallas to Seattle was uneventful, however when I checked in at the Sea-Tac airport to go back to Dallas, the overweight blonde woman at the check in counter, acted annoyed by my presence and I found out later that she had sent my bag to Detroit in someone else's name. I've never been to Detroit, I don't have a last name even remotely similar to the name she tagged my bag under. Seriously her carelessness is unacceptable. There are thousands of p..
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  • FURTHER FLIGHT FRIGHT
    LOST and never found
    Summary
    I left my jacket on a flight and being literally minutes to meet my connector, the gate agent "assured me" that it would be in the lost and found on my return flight. But IT WASN'T. Neither was there a dept like that!!! Where was my Jacket sent?
    Full Fright
    I left my jacket on 9-20-2012 on flight f9-799 from Akron canton to Denver Colorado.landing around 5:22pm. I literally had minutes to meet my connector. The gate agent "assured me" as she was calling the gate I just left that my jacket would be in lost and found on my return flight.. so... on my return flight 4 days later, I go to customer service in Denver, inquiring about my jacket, and was rushed away, informed that i don't file a claim there, nor is there a "dept" to inquire at, and anyth..
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  • FURTHER FLIGHT FRIGHT
    Frontier, my answer is clear and firm: NEVER!
    Summary
    After all the delay, the inconvenience, wrong flight booked and monetary loss that I had because of their incompetence, Frontier still has the guts to ask me to become a frequent flier!!!
    Full Fright
    This airline sucks. First of all their customer service is very poor and pretty much non existent. I flew on with them last month, my flight was delayed 5 hours leaving from Milwaukee to Omaha then to Los Angeles. Then they could not guarantee my connecting flight in Omaha because of the delay. There were no available flights for 3 days , then I found another flight leaving from Chicago which left in 2 1/2 hours later from my original time. As soon as I arrived to Chicago, come to find out they ..
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Fright 1 to 21 of 34 frights
Frontier Failures
NOTABLE FRIGHTS
 They don't get anything right. 

Jason

 Cheaper isn't always better. 

Wolfe

 Depending on which rules they choose to enforce, you can never be assured that you will be granted access to their boarding process. 

Yvonne

 Worst Airline. Flights always delayed. Poor customer service. Delayed over 3 hours in Denver. I would never fly this Airline. Service has gone down hill over the past few years. 

furious passenger

 Never again. Rude stewardesses, ignorant pilots, and nothing's free. The price isn't cheap enough for this. 

Lorelie